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Reviews of Holiday Inn Vancouver Airport- Richmond, an IHG Hotel

3.5 out of 5
Holiday Inn Vancouver Airport- Richmond, an IHG Hotel
10720 Cambie Rd, Richmond, BC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 633 out of 1004 reviews" "
Rating 8 - Good. 264 out of 1004 reviews" "
Rating 6 - Okay. 58 out of 1004 reviews" "
Rating 4 - Poor. 27 out of 1004 reviews" "
Rating 2 - Terrible. 22 out of 1004 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Dawn, Chino

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everybody has been very nice. The room is clean. The bed is comfy. Transportation was provided from the airport. It has been an easy & great experience.
Stayed 1 night in May 2024

8/10 Good

Sonja

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for travel to and from the airport. Clean rooms and very friendly staff.
Stayed 12 nights in Apr 2024

10/10 Excellent

Natalie, Mamaroneck

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend this hotel. Very clean and convenient from the airport and to go into downtown by Uber.
Stayed 3 nights in May 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Staff where great
Stayed 1 night in Apr 2024
Response from HARRY on May 3, 2024
Good Day! We are glad that you enjoyed your stay with us. We hope to see you on your next visit in Vancouver

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from harry on Apr 30, 2024
Good Day! We are glad that you enjoyed your stay with us. We hope to see you on your next visit in Vancouver

10/10 Excellent

Sukhvinder

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything about this is great and close to hwy
Stayed 5 nights in Apr 2024
Response from harry on Apr 29, 2024
Good Day! We are glad that you enjoyed your stay with us. We hope to see you on your next visit in Vancouver

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
thumbs up
Stayed 1 night in Apr 2024
Response from harry on Apr 24, 2024
Good Day! We are glad that you enjoyed your stay with us. We hope to see you on your next visit in Vancouver

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location with a good restaurant that has very friendly staff. Very pleasant stay.
Stayed 1 night in Apr 2024
Response from Harry on Apr 21, 2024
Good Day! We are glad that you enjoyed your stay with us. We hope to see you on your next visit in Vancouver

8/10 Good

Tsvetelina

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good airport proximity location
Stayed 1 night in Apr 2024
Response from harry on Apr 18, 2024
Good Day! We are glad that you enjoyed your stay with us. We hope to see you on your next visit in Vancouver

10/10 Excellent

Liam

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay for anybody needing an easy, quick stay overnight in transit. The restaurant attached is great, the staff were friendly, and the room was very comfortable!
Stayed 1 night in Apr 2024
Response from harry on Apr 15, 2024
Good Day! We are glad that you enjoyed your stay with us. We hope to see you on your next visit in Vancouver

10/10 Excellent

Denko

Stayed 3 nights in Apr 2024
Response from HARRY on May 3, 2024
Good Day! We are glad that you enjoyed your stay with us. We hope to see you on your next visit in Vancouver

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from harry on Apr 15, 2024
Good Day! We are glad that you enjoyed your stay with us. We hope to see you on your next visit in Vancouver

10/10 Excellent

Terri

Stayed 4 nights in Apr 2024
Response from harry on May 3, 2024
Good Day! We are glad that you enjoyed your stay with us. We hope to see you on your next visit in Vancouver

10/10 Excellent

Lahni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from harry on Apr 10, 2024
Good Day! We are glad that you enjoyed your stay with us. We hope to see you on your next visit in Vancouver

10/10 Excellent

Yousheng

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. But some noise from highway.
Stayed 3 nights in Mar 2024
Response from harry on Apr 8, 2024
Good Day! We are glad that you enjoyed your stay with us. We hope to see you on your next visit in Vancouver

10/10 Excellent

S

Stayed 1 night in Apr 2024
Response from harry on Apr 29, 2024
Good Day! We are glad that you enjoyed your stay with us. We hope to see you on your next visit in Vancouver

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from harry on Apr 8, 2024
Good Day! We are glad that you enjoyed your stay with us. We hope to see you on your next visit in Vancouver

10/10 Excellent

Keith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just very comfortable
Stayed 1 night in Apr 2024
Response from harry on Apr 8, 2024
Good Day! We are glad that you enjoyed your stay with us. We hope to see you on your next visit in Vancouver

2/10 Terrible

Qi

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from harry on Apr 8, 2024
Dear Qi, Thank you for taking the time to provide feedback on your experience. We appreciate your input and take all guest feedback seriously in our efforts to continually improve. If there are specific aspects of your stay or service that you feel we could have done better, please don't hesitate to reach out to us directly so we can address any concerns you may have. We hope to have the opportunity to exceed your expectations in the future.

10/10 Excellent

Renae

Beds were a little soft, but overall great experience.
Stayed 1 night in Mar 2024
Response from Kevin on Mar 31, 2024
Dear Renae, Good Day!Thank you for choosing to stay with us at Holiday Inn and for sharing your feedback. We greatly appreciate your insights and are pleased to hear that you had a great overall experience during your stay.Your comment about the softness of the beds has been duly noted. We understand the importance of a comfortable night's sleep for our guests, and we will take your feedback into consideration as we strive to enhance our accommodations.We hope to have the opportunity to welcome you back for another great experience in the future.Warm regards,Kevin

8/10 Good

Roberto Jr

Liked: Staff & service, property conditions & facilities
Excelent staff
Stayed 1 night in Mar 2024
Response from Harry on Mar 18, 2024
Good Day! We are glad that you enjoyed your stay with us. We hope to see you on your next visit in Vancouver

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel to stay at
Stayed 5 nights in Mar 2024
Response from Harry on Mar 18, 2024
Good Day! We are glad that you enjoyed your stay with us. We hope to see you on your next visit in Vancouver

8/10 Good

Venessa

Stayed 1 night in Mar 2024
Response from Kevin on Mar 31, 2024
Dear Vanessa, Thank you for choosing to stay with us at Holiday Inn and for taking the time to share your feedback. We greatly appreciate your input as we continually strive to improve our services and guest experiences.We are pleased to hear that you enjoyed your stay overall. Your comments are valuable to us, and we will use them to further enhance the quality of our offerings.We hope to have the opportunity to welcome you back for another great stay in the future.Warm regards,Kevin

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from harry on Mar 12, 2024
Good Day! We are glad that you enjoyed your stay with us. We hope to see you on your next visit in Vancouver

10/10 Excellent

Susan, Plantation

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel if you need to stay by the airport. Clean rooms free airport shuttle and a restaurant onsite with good food. Staff were super friendly and efficient.
Stayed 1 night in Mar 2024
Response from harry on Mar 11, 2024
Good Day! We are glad that you enjoyed your stay with us. We hope to see you on your next visit in Vancouver

10/10 Excellent

Gerald

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was quiet and well maintained. Likes the parking area. Staff were freindly and helpful.
Stayed 3 nights in Mar 2024
Response from harry on Mar 11, 2024
Good Day! We are glad that you enjoyed your stay with us. We hope to see you on your next visit in Vancouver

10/10 Excellent

ROMMEL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
more choices in the menu.
Stayed 3 nights in Mar 2024
Response from harry on Mar 6, 2024
Good Day! We are glad that you enjoyed your stay with us. We hope to see you on your next visit in Vancouver

2/10 Terrible

SEONGHO, New Westminster

Liked: Cleanliness
Disliked: Property conditions & facilities
Amenities are too old and breakfasts were terrible
Stayed 1 night in Feb 2024
Response from Harry on Mar 4, 2024
Thank you for taking the time to share your feedback with us. We genuinely appreciate your insights as they contribute to our ongoing efforts to enhance the guest experience.We're sorry to hear that you found our amenities to be outdated and that the breakfast experience did not meet your expectations. Please accept our sincere apologies for any inconvenience this may have caused.We are committed to continuously improving our services, and your comments will be shared with our team for further evaluation. Your input helps us identify areas where we can make positive changes, and we will certainly take your concerns into account as we work towards enhancing our facilities and refining our breakfast offerings.If your travels bring you back to Vancouver area, we would welcome the opportunity to make amends and provide you with a more enjoyable stay. Please feel free to reach out to our guest services team directly, and we will do our best to address your specific preferences.Once again, thank you for sharing your thoughts with us. We hope to have the chance to welcome you back and provide you with an improved experience in the future.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient access to Richmond and Vancouver, safe guest parking space, clean room with flexible cleaning time.
Stayed 14 nights in Feb 2024
Response from Harry on Mar 4, 2024
Good Day! We are glad that you enjoyed your stay with us. We hope to see you on your next visit in Vancouver

10/10 Excellent

Sydney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel facilities Looks & feels new friendly and professional front desk staff including the airport shuttle driver would stay here again and would recommend
Stayed 1 night in Feb 2024
Response from Harry on Feb 26, 2024
Good Day! We are glad that you enjoyed your stay with us. We hope to see you on your next visit in Vancouver.

8/10 Good

Bill

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Although the majority of staff I dealt with seemed very new they got the tasks handled.
Stayed 1 night in Feb 2024
Response from Harry on Feb 26, 2024
Good Day! We are glad that you enjoyed your stay with us. We hope to see you on your next visit in Vancouver.

8/10 Good

Chastey

Liked: Staff & service, amenities, property conditions & facilities
The staff are accommodating and friendly and they have good services. The room is also clean and cozy. Location is good.
Stayed 3 nights in Feb 2024
Response from Harry on Feb 13, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Vancouver Airport- Richmond.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Vancouver Airport.

10/10 Excellent

Angeline

Stay was short but will definitely stay again.
Stayed 1 night in Feb 2024
Response from Harry on Feb 14, 2024
Good Day! We are glad that you enjoyed your stay with us. We hope to see you on your next visit in Vancouver.

10/10 Excellent

Kimika

Liked: Staff & service, amenities, property conditions & facilities
Clean place, smooth check in/out, friendly staffs. Close to restaurants and shopping malls. The only complaint was that toilet paper was too far from the toilet seat, hand soap was too far from the sink.
Stayed 1 night in Feb 2024
Response from Harry on Feb 13, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Vancouver Airport- Richmond.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Vancouver Airport.

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 1 night in Feb 2024
Response from Harry on Feb 12, 2024
Good Day! We are glad that you enjoyed your stay with us. We hope to see you on your next visit in Vancouver.

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Harry on Feb 12, 2024
Good Day! We are glad that you enjoyed your stay with us. We hope to see you on your next visit in Vancouver.

10/10 Excellent

Emile

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newer Hotel with large room & large TV. very clean and close to airport
Stayed 1 night in Feb 2024
Response from HARRY on Feb 6, 2024
Good Day! We are glad that you enjoyed your stay with us. We hope to see you on your next visit in Vancouver.

10/10 Excellent

Heather

Traveled with partner
Liked: Amenities
Very friendly staff at check in. Restaurant on site is great.
Stayed 1 night in Feb 2024
Response from HARRY on Feb 6, 2024
Good Day! We are glad that you enjoyed your stay with us. We hope to see you on your next visit in Vancouver.

10/10 Excellent

Laura

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I needed somewhere to stay overnight because I missed a connecting flight. This hotel had shuttle service, was far enough from the airport that I did not hear planes all noght and had an attached restaurant. The service was excellent from check in to shuttle and the bonus was the quality of food at the adjoining restaurant.
Stayed 1 night in Feb 2024
Response from Harry on Feb 5, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Vancouver Airport- Richmond. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Vancouver Airport.

8/10 Good

MANJ

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service and staff
Stayed 2 nights in Jan 2024
Response from Harry on Feb 2, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Vancouver Airport- Richmond.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Vancouver Airport.

8/10 Good

MANJ

Stayed 3 nights in Jan 2024
Response from harry on Mar 25, 2024
Good Day! We are glad that you enjoyed your stay with us. We hope to see you on your next visit in Vancouver

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Harry on Feb 2, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Vancouver Airport- Richmond.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Vancouver Airport.

10/10 Excellent

YANG, Oakville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good stay for short trip to Vancouver
Stayed 2 nights in Jan 2024
Response from Harry on Feb 2, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Vancouver Airport- Richmond.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Vancouver Airport.

10/10 Excellent

Wanda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will definitely stay here again.
The staff were super efficient and very helpful. The room was very clean and comfortable. The shuttle came and went on time, and the driver was helpful. The restaurant was provided excellent food and good value.
Stayed 1 night in Jan 2024
Response from Harry on Feb 2, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Vancouver Airport- Richmond.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Vancouver Airport.

10/10 Excellent

John

Stayed 1 night in Jan 2024
Response from Harry on Jan 22, 2024
Good Day! We are glad that you enjoyed your stay with us. We hope to see you on your next visit in Vancouver.

6/10 Okay

Danny, Lynnwood

Traveled with family
Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Harry on Jan 22, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn VANCOUVER AIRPORT- RICHMOND. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Chantal

Stayed 1 night in Jan 2024
Response from Harry on Jan 22, 2024
Good Day! We are glad that you enjoyed your stay with us. We hope to see you on your next visit in Vancouver.

8/10 Good

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy maids in the morning.
Stayed 1 night in Jan 2024
Response from Harry on Jan 19, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn VANCOUVER AIRPORT- RICHMOND. Please know that your feedback is extremely valuable to us. We appreciate your feedback and are sorry for the morning noise. We'll address it. Looking forward to welcoming you back for an even better experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Harry on Jan 17, 2024
Good Day! We are glad that you enjoyed your stay with us. We hope to see you on your next visit in Vancouver.

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Airport Hotel
Stayed 1 night in Jan 2024
Response from Harry on Jan 17, 2024
Good Day! We are glad that you enjoyed your stay with us. We hope to see you on your next visit in Vancouver.