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펠리컨스테이 - 버나비에 위치 여행 후기

3.5 out of 5
펠리컨스테이 - 버나비에 위치
4960 Sanders Street, Burnaby, BC

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 18개 이용 후기 중 3개" "
평점 8 - 좋아요. 18개 이용 후기 중 8개" "
평점 6 - 괜찮아요. 18개 이용 후기 중 4개" "
평점 4 - 별로예요. 18개 이용 후기 중 1개" "
평점 2 - 너무 별로예요. 18개 이용 후기 중 2개" "

7.6/10

청결 상태

6.8/10

직원 및 서비스

8.4/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

이용 후기

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location was perfect - across from the Shopping Mall.
2019년 8월에 3박 숙박함
답변 제공: Pelican Stay 님, 2019년 9월 6일
Good day! thanks for taking the time to share your prestige opinion on Pelican Stay. We take pride in giving outstanding service every customers and we're overjoyed to receive your compliments and appreciation.We hope to see here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have. Your friends at Pelican stay.

6/10 - 괜찮아요

실제 이용하신 고객

2019년 7월에 7박 숙박함
답변 제공: Benz 님, 2019년 8월 13일
Hi, Thank you for choosing Pelican Suites. Our company values put customer satisfaction as top priority and we are committed to our customers. So we really hope you enjoy your stay. See you again! Best Regards, Pelican Team

6/10 - 괜찮아요

실제 이용하신 고객

General cleaning of the property was not good. .............
2019년 7월에 3박 숙박함
답변 제공: Benz 님, 2019년 7월 31일
Hi, Thank you for sharing your feedback. We're sorry that your experience didn't match your expectations. It was an uncommon instance. We are usually known for our great service and attention to details in everything that we do. With that being said, we will have this look into and make sure this will not happen again. Please feel free to reach us out to our hotline with any further comments, concerns, or suggestions you wish to share. We would like to make things right if you give us another chance. Sincerely, Your Pelican Team

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Full open kitchen and washing machine. Underground parking spacious and easy. Building entry by card s convenient.
2019년 5월에 4박 숙박함
답변 제공: Benz 님, 2019년 5월 19일
Hi, Thank you for spending your tine in writing us a review. We appreciate you feedback as this only proves that we did our job well. Please do recommend us to your friends and family. Hope to see you again! Best regards,

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nila was waiting for us at the highrise's entrance. She kindly showed us everything in the newly renovated apartment including how to use the air conditioner, dishwasher and washer/dryer. We opted to pay the extra $10/day indoor fully-secured garage, although the neighboorhood is nice. The concrete construction muffles most noises with the exception of the occasional bark from the neighbor's dog.
2019년 5월에 5박 숙박함
답변 제공: Benz 님, 2019년 5월 19일
Hi, Firstly, we want to thank you for willingly spending your time to write us a review. The team here at [company name] is completely devoted to our work and Customer service is one of the foundation pillars on which this company has been built.It gives us great encouragement to get positive feedback from you.Please do recommend us to your friends and family. We will ensure that they too receive our signature service. Best regards, Benz - Reviews Dept

4/10 - 별로예요

edith

별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
MUY MALA ATENCION Y SERVICIO
2019년 5월에 6박 숙박함
답변 제공: Benz 님, 2019년 5월 11일
Hi Thank you for your time. We would love to hear more about what happened. Please call our customer service hotline and help us understand what lead you to write this. Looking forward to your call. Best regards,

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
Overall a good value for the price.
We didn't have any dish towels or soap, the pillows were not good (we bought our own) We also had a broken bedroom closet door which the manager had reported to the powers that be. We had no TV service for 5 days, Telus did come in and repair on our last day there. The patio doors were filthy altho the suite itself was quite clean We feel it is the responsibility of the onsite manager to ensure everything is in proper working order before a guest arrives in order to provide a seamless stay.
2019년 4월에 6박 숙박함
답변 제공: Benz 님, 2019년 4월 27일
Hi, Thank you for taking the time in leaving us a review. We are sorry to hear about your troubles. We will share your feedback to our staff and see how we can make things better. We still hope to see you again. Best regards, Your Pelican Team

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Self check in. Instructions to follow. Great prices, all the things you need provided. An entire apartment to myself.
2019년 4월에 6박 숙박함
답변 제공: Benz 님, 2019년 4월 21일
Hello, We hope everything is good. THANK you very much for your stay. It was our pleasure hosting you. Our company values put customer satisfaction as top priority and we are committed to our customers. So we're really happy that you enjoyed your stay. See you again! Cheers, Your Pelican Team

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
we were melting as we were unable to turn off the heating vents. We did have fans in the suite but could not sleep at night. They have kindly offered us another room while they attend to the issue as wee are scheduled to stay with them again.
2019년 3월에 3박 숙박함
답변 제공: Benz 님, 2019년 4월 7일
Hi, Thank you for your feedback. We are sorry to hear that you had faced this issue. Next time please walk right up to a manager so we can see what we can do to lighten up your day as we always do to our guest. Hope to see again! Best regards, Your Pelican Team

6/10 - 괜찮아요

실제 이용하신 고객

2019년 3월에 3박 숙박함
답변 제공: Benz 님, 2019년 4월 3일
Hi! Thank you for your feedback, we are glad that you enjoyed your stay. We hope to see you again and please bring your friends and family! Cheers, Your Pelican Team

8/10 - 좋아요

Tim 님, Edmonton

연인과의 여행, 출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Communication could definitely improve, not good, location great, apartment good
2019년 1월에 9박 숙박함
답변 제공: Benz 님, 2019년 2월 4일
Hi, Thanks for choosing Pelican Suites. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We hope to see here again and please bring all your friends and family. Cheers, Your Pelican Team

8/10 - 좋아요

Tim 님, Whitehorse

출장 여행, 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
convenient to metrotown and the skytrain if you no vehicle privacy weight room onsite manager never met us at the front door just talked thru intercom and gave us instructions and door code # thru intercom which wasnt very secure difficult understanding Nila due to lack of english skills and more importantly not meeting us in person we did give her ample time to meet us at the property as well once we arrived at the airport. Overall once we figured everything out we would stay there again
2019년 1월에 9박 숙박함
답변 제공: Benz 님, 2019년 4월 1일
Hi Tim, Thanks for choosing Pelican Suites. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We hope to see here again and please bring all your friends and family. Cheers, Your Pelican Team

2/10 - 너무 별로예요

Omario

I Feared For My Mother's Safety! PLEASE AVOID!
This is not a hotel - it is a sub-par Airbnb service that uses terrible advertising practices. After you reserve, they send you a weird email where they would like you to double-confirm all of your information again. They want you to upload your credit card pictures, front and back, and your photo identification. Isn't this already all handled on the hotels.com site? Why ask for it again? Every email you receive is from a different person. Their grammar and spelling is strange - I don't think they are based in North America at all. I booked a room for my 75-year-old mother, and they completely ruined her arrival. They give you THREE phone numbers for their contact information. One is Whatsapp only, one is a voice line that nobody answers, and I didn't try the third. My mother texted the Whatsapp number and she said someone would reply soon. NO reply. Then she called - couldn't get a hold of anyone. These hurtful people left my mother waiting AT NIGHT, ALONE, in front of their property for over two hours. I can't tell you how angry I was. Then? The air-conditioning wasn't working! They said they would fix it - they did not. My mother LEFT THIS PROPERTY EARLY because they were so terrible - we checked her in to a real hotel. We still had two nights on the reservation but I feared for my mother's safety. Please be careful and DO NOT reserve this property.
2018년 9월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
It was good
2018년 7월에 3박 숙박함

2/10 - 너무 별로예요

T 님, Canada

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location- if that is all u care about,
If location is the only thing you care about- this is your place! Horrible from beginning to end. Little to no communication with local staff, All furniture is uncomfortable. Beds are hard! Teenagers had backache after 1 night - still had 2 more to go. Not a hide abed- flip down.... should not even be consindered as part of sleeping furniture! No cable,(wasn’t working and informed staff but was never called back 3 days I was there),No AC, no screens on widows or patio slide, no ventilation! Hot, uncomfortable nights. Had asked for phone # of local staff in case of emergency, she was supposed to bring me linens for fold down- 2 hrs (after 10:15 pm) later I called- she forgot- then asked me if I really needed it! There was 3 of us in this room. 1 bath towel/person, 1 hand towel and 1 facecloth,for 3 women (2teenage girls) for 3.5 days!! Dishes weren’t in cupboard, they were overloaded in the dishwasher! Guess I have to do the dishes if I want to use them! Cupboards, fridge and freezer had other guests food in them. Just so much wrong with this location- other than the location.
2018년 7월에 3박 숙박함

10/10 - 훌륭해요

TAKEMICHI

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
現地に住んでいるような感覚で過ごせます。
フロントがなく、すべてメールのやり取りのみで部屋を借りるため、クレジットカードの番号、セキュリティ番号を求められます。はじめは戸惑いましたが、誰にも会わないため、宿泊してみて納得できました。場所はメトロタウンから少し離れていますが、苦になりほどではありませんし、路線バスもあります。アパートは快適で、調味料、洗剤等すべてそろっていますので、到着した日から生活できます。チェックイン、チェックアウトの仕方が変わっていますが、予約後に届くメールにきちんと説明されています。メトロタウンにはT&Tがあり、ちょっとした日本の食材も買うことができます。快適に過ごすことができました。真夜中現地時間の深夜1時にホテル評価の電話が掛かってきたことだけが残念でした。
2018년 5월에 6박 숙박함

10/10 - 훌륭해요

Mathieu

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

TANYA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice Apartment in Burnaby
Walking distance to Metrotown Mall. Clean and very spacious. Amazing Kitchen. Great parking. Close to everything. Felt safe. The check in process was odd but it all worked out.
답변 제공: Jay. 님, 2018년 4월 4일
Thank you for your lovely review & feedback .we look forward to see you again in future :)