스탠다드룸, 퀸사이즈침대 2개 (North Tower) | 객실 내 금고, 책상, 노트북 작업 공간, 암막 커튼

샌드맨 호텔 밴쿠버 다운타운 여행 후기

4 out of 5
샌드맨 호텔 밴쿠버 다운타운
180 W Georgia St, Vancouver, BC

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 2235개 이용 후기 중 790개" "
평점 8 - 좋아요. 2235개 이용 후기 중 624개" "
평점 6 - 괜찮아요. 2235개 이용 후기 중 403개" "
평점 4 - 별로예요. 2235개 이용 후기 중 244개" "
평점 2 - 너무 별로예요. 2235개 이용 후기 중 174개" "

7.6/10

청결 상태

8.2/10

직원 및 서비스

7.2/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

10/10 - 훌륭해요

Textile

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good for business trip
2023년 11월에 2박 숙박함
답변 제공: Cam Conception-Cordova | Night Manager 님, 2023년 12월 25일
Good Day Textile,Thank you for choosing our hotel and for the perfect 5-star rating.We're thrilled to know that our accommodations were well-suited for your business trip. If there are any particular amenities or services that you found especially beneficial for your business needs, we'd love to hear about them.We appreciate your feedback and look forward to being your preferred choice for future business trips.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가성비 갑 숙소
직원 모두가 친절하고 아주 청결해요! 역도 가까이 있어서 위치도 좋았어요
2023년 11월에 1박 숙박함
답변 제공: Cam Conception-Cordova | Night Manager 님, 2023년 12월 24일
Good Day Guest,Thank you for taking the time to share your feedback! We're thrilled that you appreciated our friendly staff and the cleanliness of our facilities. We look forward to welcoming you back in the near future.

10/10 - 훌륭해요

Joon Hyub

2023년 6월에 5박 숙박함
답변 제공: Paul B. Director of Operations 님, 2023년 7월 3일
Dear Joon Hyub,Thank you for staying with us. We trust your stay was most enjoyable.We look forward welcoming you back again soon.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
2022년 8월에 1박 숙박함
답변 제공: Paul B. Director of Operations 님, 2022년 9월 8일
Thank you for staying with us. We trust your stay was most enjoyable.We look forward welcoming you back again soon.

10/10 - 훌륭해요

CHANG UK

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
호텔 위치가 좋습니다.
후기가 안좋아, 기대를 별로 하지 않았지만, 이외로 숙박에 만족하였습니다. 우선, 객실이 넓고 뷰가 매우 좋았으며, 냉장고가 없는게 아쉬웠습니다. 수영장도 맘에 들었습니다. 휘트니스는 이용할 수 없었습니다. 객실자체가 방음이 잘 안되는 편이라 민감하신 분들에게 좋치 않을 수 있습니다. 대체로 만족한 숙박입니다.
2022년 8월에 3박 숙박함
답변 제공: Paul B. Director of Operations 님, 2022년 8월 10일
친애하는 Chang UK, 저희와 함께해주셔서 감사합니다. 우리는 당신의 체류가 가장 즐거웠다고 믿습니다. 곧 다시 뵙기를 기대합니다. 친애하는,

10/10 - 훌륭해요

JoonHee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 8월에 2박 숙박함
답변 제공: Paul B. Director of Operations 님, 2022년 8월 10일
Dear JoohHee, Thank you for staying with us. We trust your stay was most enjoyable. We look forward welcoming you back again soon. Best Regards,

8/10 - 좋아요

Davinder 님, Mercer Island

좋아요: 청결 상태, 직원 및 서비스
Lack of accessibility and very slow elevators
2024년 5월에 1박 숙박함

4/10 - 별로예요

Zahra

별로예요: 숙박 시설 상태 및 시설
The hotel is under construction/renovation; so, hopefully it will become better. Nevertheless, there was no room service unless we asked specifically for it; that didn't bother me. The coffee in the room was the worst coffee that I had ever had in my life; not drinkable! The gym hours was very limited and thus, not usable for me. Pillows were like rock.
2024년 5월에 7박 숙박함

8/10 - 좋아요

Adrienne

가족 여행
좋아요: 직원 및 서비스
Pretty good just some construction going on at the moment but didn’t affect my sleep. Parklot was something though tight space and construction also going on in there too
2024년 5월에 1박 숙박함
답변 제공: Cam Conception-Cordova | Night Manager 님, 2024년 5월 25일
Dear Adrienne,Thank you for sharing your experience and giving us a 4/5 rating. We're glad to hear that, overall, you had a pretty good stay, and that the construction did not affect your sleep.We apologize for any inconvenience caused by the ongoing construction and the tight parking spaces. Your feedback is important to us, and we will work on improving these areas to enhance our guests' experiences.We hope to welcome you back to Sandman Hotel Vancouver Downtown for an even better stay in the near future.

10/10 - 훌륭해요

Olivia

좋아요: 청결 상태, 직원 및 서비스
2024년 5월에 1박 숙박함
답변 제공: Cam Conception-Cordova | Night Manager 님, 2024년 5월 25일
Good Day Olivia,Thank you for you perfect 5/5 regarding your recent stay with us. We are glad to hear you had a perfect guest experience and look forward to seeing you again in the near future.

10/10 - 훌륭해요

Paola

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place. The location was good and a lot of transport
2024년 5월에 1박 숙박함
답변 제공: Cam Conception-Cordova | Night Manager 님, 2024년 5월 25일
Dear Paola,Thank you for your fantastic 5/5 rating! We're delighted to hear that you enjoyed your stay at Sandman Hotel Vancouver Downtown and found our location convenient with plenty of transport options.We appreciate your kind words and look forward to welcoming you back soon in the near future.

6/10 - 괜찮아요

Janelle

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Way over priced for the size of the room. $400 for one night and one tiny room mid week is absolutely insane. I thought for the price the room would have been way nicer.
2024년 5월에 1박 숙박함
답변 제공: Cam Conception-Cordova | Night Manager 님, 2024년 5월 25일
Good Day Janelle,Thank you for sharing your experience and providing a 3/5 rating. We apologize for any disappointment caused by the room size and pricing. We understand how important value for money is and regret that we did not meet your expectations.Your feedback is important to us, and we will review our pricing and room standards to improve our offerings. We appreciate your insights and hope to have the opportunity to provide you with a better experience in the near future.

8/10 - 좋아요

Maggie

좋아요: 청결 상태, 직원 및 서비스
2024년 5월에 1박 숙박함
답변 제공: Cam Conception-Cordova | Night Manager 님, 2024년 5월 25일
Good Day Maggie,Thank you for sharing your experience and giving us a 4/5 rating. We appreciate your feedback and are glad to hear that you had a positive stay with us.Your satisfaction is important to us, and we look forward to welcoming you back to Sandman Hotel Vancouver Downtown in the near future.

8/10 - 좋아요

Diane

Great location for skytrain
2024년 5월에 3박 숙박함
답변 제공: Cam Conception-Cordova | Night Manager 님, 2024년 5월 25일
Dear Diane,Thank you for sharing your experience and giving us a 4/5 rating. We're delighted to hear that you enjoyed our great location for the SkyTrain.We appreciate your feedback and look forward to welcoming you back to Sandman Hotel Vancouver Downtown in the future.

10/10 - 훌륭해요

Tammie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Cam Conception-Cordova | Night Manager 님, 2024년 5월 25일
Good Day Tammie,Thank you for the perfect 5* rating. We are happy to hear you had a great stay and look forward to welcoming you back in the near future.

6/10 - 괜찮아요

Courtney

가족 여행
Hotel was under construction. Staff at the desk weren’t as helpful as they could have been.
2024년 5월에 1박 숙박함
답변 제공: Cam Conception-Cordova | Night Manager 님, 2024년 5월 25일
Good Day Courtney,Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the ongoing construction and the lack of helpfulness from our front desk staff.Please know that your experience does not reflect the high standards we aim to uphold. We will address these issues internally to ensure improvements are made and that our staff provides the level of service our guests deserve.We appreciate your understanding and hope to have the opportunity to welcome you back to Sandman Hotel Vancouver Downtown for a more enjoyable stay in the near future.

10/10 - 훌륭해요

Ian

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pet friendly!
2024년 5월에 1박 숙박함
답변 제공: Cam Conception-Cordova | Night Manager 님, 2024년 5월 25일
Dear Mr. Ian,Thank you for your perfect 5/5 rating! We're thrilled to hear that you appreciated our pet-friendly hotel.We love welcoming furry friends to Sandman Hotel Vancouver Downtown and look forward to hosting you and your pet again in the future.

10/10 - 훌륭해요

Greg

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay for concerts or sporting events.
2024년 5월에 4박 숙박함

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Unique hotel and good location
2024년 5월에 2박 숙박함

4/10 - 별로예요

Eric

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Tiny Room way overpriced..
2024년 5월에 1박 숙박함

8/10 - 좋아요

Fran

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
6 minute walk from the gastown steam clock. Lots of restaurants and fast food options near by. We originally got a king room in the north tower but holee molee it was small. The view was terrible as well. We did let the front desk know and they moved us. Staff was fantastic. I was over all happy with my choice with booking. Parking is not free and the on site restaurants are moxies and shark club. Neither are open until later. So not a viable breakfast option. Super close the Roger's place.
2024년 5월에 3박 숙박함
답변 제공: Cam Conception-Cordova | Night Manager 님, 2024년 5월 20일
Dear Fran,Thank you for taking the time to share your experience and for giving us a 4/5 rating. We appreciate your detailed feedback.We’re glad you enjoyed our convenient location near Gastown Steam Clock and the variety of nearby dining options. We're also pleased to hear that our staff provided fantastic service and quickly addressed your room concerns.We apologize for any inconvenience caused by the initial room size, view, and limited breakfast options. Your feedback is valuable and will help us improve our services and amenities.Thank you again for choosing Sandman Hotel Vancouver Downtown. We hope to welcome you back in the future.

10/10 - 훌륭해요

Wanda

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check was fast and easy. Parking was safe. Rooms was clean and updated.
2024년 5월에 1박 숙박함
답변 제공: Cam Conception-Cordova | Night Manager 님, 2024년 5월 20일
Dear Wanda,Thank you for your perfect 5/5 rating! We're thrilled to hear that your check-in was fast and easy, the parking was safe, and you found the rooms clean and updated.We appreciate your kind words and look forward to welcoming you back to Sandman Hotel Vancouver Downtown.Warm regards,

10/10 - 훌륭해요

Kick

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Right in downtown, excellent hotel to stay in Vancouver. Internet on 7th floor on and off
2024년 5월에 2박 숙박함
답변 제공: Cam Conception-Cordova | Night Manager 님, 2024년 5월 20일
Good Day Kick,Thank you for your perfect 5/5 rating! We're delighted to hear that you enjoyed your stay and found our downtown location ideal for exploring Vancouver.We apologize for the intermittent internet connection on the 7th floor. We appreciate your feedback and will address this issue to ensure a more consistent experience for our guests.We look forward to welcoming you back to Sandman Hotel Vancouver Downtown.

8/10 - 좋아요

Marco

좋아요: 청결 상태
2024년 5월에 1박 숙박함
답변 제공: Derar Hadeed | Duty Manager 님, 2024년 5월 18일
Dear Marco,Thank you for giving us an excellent rating regarding your recent stay. We are very happy to know that you enjoyed your overall stay. On behalf of the entire team here we would like to thank you for the positive review, and we are looking forward to welcoming you back soon. Best regards,

6/10 - 괜찮아요

Garnet

좋아요: 직원 및 서비스
Nice central location. Rooms were decent and bed was comfortable. The room i had was on the top floor and was extremely warm despite having the air conditioning blowing all day. I did notice a few items left behind by the previous tennants... Lip gloss behind the couch and a opened soap on the floor in the bathroom.
2024년 5월에 2박 숙박함
답변 제공: Cam Conception-Cordova | Night Manager 님, 2024년 5월 20일
Dear Garnet,Thank you for taking the time to share your experience at Sandman Hotel Vancouver Downtown. We appreciate your feedback.We’re glad you enjoyed our central location and found the rooms and bed comfortable. However, we apologize for the issues you encountered with the room temperature and cleanliness. Your experience does not reflect the high standards we strive to maintain.We will address these concerns with our housekeeping and maintenance teams to ensure improvements are made.Thank you again for your feedback. We hope to have the opportunity to provide you with a better experience in the near future.

8/10 - 좋아요

matilde

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 4박 숙박함
답변 제공: Derar Hadeed | Duty Manager 님, 2024년 5월 18일
Dear Matilde,Thank you for giving us an excellent rating regarding your recent stay. We are very happy to know that you enjoyed your overall stay. On behalf of the entire team here we would like to thank you for the positive review, and we are looking forward to welcoming you back soon. Best regards,

2/10 - 너무 별로예요

RAVI

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
For the price we paid the rooms were very small and one person has to step aside in you need to cross each other. The bed linen was not changed and had hair from the previous people. We had to ask them to change the linen. Dirty plates and spoons were left right outside the door by others and was not removed in the morning . Overall a very bad experience. I would not recommend anyone to stay there.
2024년 5월에 3박 숙박함

8/10 - 좋아요

Inderjit

가족 여행
좋아요: 편의 시설/서비스
It was a nice stay, staff was very nice.
2024년 4월에 2박 숙박함
답변 제공: Derar H. | Duty Manager 님, 2024년 5월 15일
Dear Inderjit,Thank you for giving us an excellent rating and review regarding your recent stay. We are very happy to know that you enjoyed your overall stay specially the nice staff. On behalf of the entire team here we would like to thank you for the positive review, and we are looking forward to welcoming you back soon. Best regards,

6/10 - 괜찮아요

Robert W

별로예요: 숙박 시설 상태 및 시설
They have removed fox news from the television. Pretty sad
2024년 5월에 1박 숙박함
답변 제공: Cam Conception-Cordova | Night Manager 님, 2024년 5월 15일
Dear Robert,Thank you for taking the time to share your feedback about your recent stay at Sandman Hotel Vancouver Downtown. We value all guest comments as they help us to continually improve our services and facilities.We apologize for the inconvenience you experienced regarding the removal of Fox News from our television offerings. We understand that having a variety of news channels is important to our guests, and we are sorry that this change affected your stay.Your input is important to us, and we will certainly take your comments into consideration as we review our channel selections. Our aim is to provide a comfortable and enjoyable experience for all our guests, and your feedback helps us work towards that goal.Thank you once again for your feedback.

8/10 - 좋아요

Jams

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함
답변 제공: Front Desk 님, 2024년 5월 14일
Thank you for staying with us. We appreciate your feedback

6/10 - 괜찮아요

Stephen

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The hotel was fine. It was convenient to the arena and dining options. The room was clean and the hotel responsive to our minor needs. For the cost (almost $600 a night) it was just OK.
2024년 5월에 2박 숙박함
답변 제공: Cam Conception-Cordova | Night Manager 님, 2024년 5월 15일
Dear Mr. Stephen,Thank you for sharing your thoughts about your recent stay at Sandman Hotel Vancouver Downtown. We appreciate your time and value your feedback.We are pleased to hear that you found our location convenient, our rooms clean, and our team responsive to your needs. However, we are sorry to learn that you felt the overall value did not meet your expectations, especially considering the cost.We strive to offer a premium experience to all our guests, and your comments highlight areas where we can improve. We are continuously reviewing our pricing and services to ensure that we provide the best possible value.Thank you once again for your feedback. We hope you will consider staying with us again in the near future.

8/10 - 좋아요

Toshiyuki

가족 여행
좋아요: 청결 상태
チェックアウトした時に預かってもらったスーツケースが1個見つからなかった。何回も同じ場所を探しても見つからなかった。結局、担当者が他の場所に保管されていたものを持ってきてくれた。問題にならなかったが、焦った。
2024년 4월에 4박 숙박함
답변 제공: Front Desk 님, 2024년 5월 14일
We apologize for some of the challenges with your experience. We are happy it was sorted out. We appreciate your feedback.

10/10 - 훌륭해요

David Francis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 5박 숙박함
답변 제공: Front Desk 님, 2024년 5월 14일
Thank you for staying with us. We appreciate your feedback

8/10 - 좋아요

Cassie

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The beds were like sleeping on marshmallows!! Such a great sleep.
2024년 5월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 5월 14일
Thank you for staying with us. We appreciate your feedback.

8/10 - 좋아요

Chris

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient location for my stay
2024년 5월에 3박 숙박함
답변 제공: Front Desk 님, 2024년 5월 14일
Thank you for staying with us. We appreciate your feedback.

10/10 - 훌륭해요

Matt

좋아요: 청결 상태, 직원 및 서비스
Great spot and so close to the arena and stadium.
2024년 5월에 2박 숙박함
답변 제공: Cam Conception-Cordova | Night Manager 님, 2024년 5월 15일
Dear Matt,We are thrilled to receive your perfect 5/5 rating for your recent stay at Sandman Hotel Vancouver Downtown. Your positive feedback is greatly appreciated and serves as a fantastic motivator for our entire team.We are delighted to hear that you enjoyed our convenient location near the arena and stadium. Providing outstanding service and a prime location for our guests is our top priority, and it’s wonderful to know we succeeded during your visit.Thank you for choosing Sandman Hotel Vancouver Downtown. We look forward to welcoming you back.

10/10 - 훌륭해요

Melissa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location was convenient and clean
2024년 5월에 4박 숙박함
답변 제공: Cam Conception-Cordova | Night Manager 님, 2024년 5월 15일
Dear Melissa,We are delighted to receive your perfect 5/5 rating for your recent stay at Sandman Hotel Vancouver Downtown. Your kind words and positive feedback mean a lot to us.We are pleased to hear that you found our location convenient and our hotel clean. Providing a comfortable and convenient experience for our guests is our top priority, and we’re thrilled to know we succeeded during your visit.Thank you for choosing Sandman Hotel Vancouver Downtown. We look forward to welcoming you back in the near future.

6/10 - 괜찮아요

Jennifer 님, Roberts Creek

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
The location is good and the staff were friendly. But I booked a room in the renovated north tower and they tried to put me on a low floor on the older south tower. The room was renovated but you can tell it was done quick and cheap. Worst issue was the ice making machine in the hallway was so noisy it had a sign on it that it is turned off at night, but it wasn't and woke us up twice.
2024년 5월에 1박 숙박함
답변 제공: Cam Conception-Cordova | Night Manager 님, 2024년 5월 15일
Dear Jennifer,Thank you for sharing your insights about your recent stay at Sandman Hotel Vancouver Downtown. Your feedback is invaluable to us as we continuously strive to enhance our guests' experiences.We are pleased that you found our location favorable and experienced friendly service from our staff. However, we sincerely apologize for any inconveniences you encountered regarding your room assignment and the noise from the ice making machine.We understand your disappointment regarding the room discrepancy between the renovated north tower and the older south tower. We are continuously working to improve our room assignment processes to ensure accuracy and guest satisfaction. Additionally, we regret the disturbance caused by the noisy ice making machine.Your feedback regarding the room renovation quality is also noted. We are continually evaluating our renovation standards to ensure that they meet the highest quality expectations.We appreciate your understanding and patience in this matter. Your feedback helps us pinpoint areas for improvement, and we are committed to learning from this experience to better serve you and our future guests.Once again, thank you for choosing Sandman Hotel Vancouver Downtown. We hope to have the opportunity to welcome you back for a more enjoyable stay in the near future.

2/10 - 너무 별로예요

MARCIA 님, Freeport

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We booked a King room and got a small queen room as the hotel had the King rooms contracted to a group We received an insulting $20 food voucher as that was the best the Mgr was willing to do Also Front Desk personnel is rude and not accommodating We travel extensively (5 cruises and 100 room nights in the past year) and this is the last time we will use Expedia
2024년 4월에 3박 숙박함

8/10 - 좋아요

Kelly J

연인과의 여행
Everything was good. Small room but all good.
2024년 5월에 1박 숙박함
답변 제공: Derar Hadeed | Duty Manager 님, 2024년 5월 8일
Dear Kelly,Thank you for giving us an excellent rating and review regarding your recent stay. We are very happy to know that you enjoyed your overall stay, and everything was good. On behalf of the entire team here we would like to thank you for the positive review, and we are looking forward to welcoming you back soon. Best regards,

8/10 - 좋아요

Simon

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location for events at Roger’s Arena or BC place
2024년 5월에 3박 숙박함
답변 제공: Derar Hadeed | Duty Manager 님, 2024년 5월 8일
Dear Simon,Thank you for giving us an excellent rating and review regarding your recent stay. We are very happy to know that you enjoyed your overall stay, especially the great location for events at Roger’s Arena or BC Place. On behalf of the entire team here we would like to thank you for the positive review, and we are looking forward to welcoming you back soon. Best regards,

4/10 - 별로예요

Anne-Marie

별로예요: 숙박 시설 상태 및 시설
Construction was happening and it was extremely loud. Ice machine outside our room which was also loud. Elevators extremely slow. For the price I wouldn’t stay here again.
2024년 5월에 4박 숙박함

10/10 - 훌륭해요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Cam Conception-Cordova | Night Manager 님, 2024년 5월 15일
Dear Lisa,We are absolutely thrilled to receive your perfect 5/5 rating for your recent stay at Sandman Hotel Vancouver Downtown. Your positive feedback is incredibly valuable to us, and we are delighted that you had such an enjoyable experience with us.Thank you for recognizing our efforts in providing a comfortable and seamless stay. It is our goal to ensure that every aspect of your time with us is exceptional, from our amenities to our service.Your satisfaction is paramount, and we cannot wait to welcome you back to Sandman Hotel Vancouver Downtown for another fantastic stay.

8/10 - 좋아요

Hannah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They did not have ice machines that was the only downside we could see
2024년 2월에 1박 숙박함
답변 제공: Cam Conception-Cordova | Night Manager 님, 2024년 5월 15일
Dear Hannah,Thank you for taking the time to share your feedback following your recent stay at Sandman Hotel Vancouver Downtown. We appreciate your insights and clarification regarding the ice machines.We are delighted that you had an overall positive experience during your stay. Your feedback regarding the ice machines is noted, and we want to assure you that we do have ice machines conveniently located throughout the building.We apologize if there was any confusion or inconvenience during your stay regarding the ice machines. Your feedback helps us ensure that all guests have a comfortable and seamless experience during their time with us.Thank you once again for choosing to stay with us. We look forward to welcoming you back for another enjoyable stay.

2/10 - 너무 별로예요

Melissa

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I stay there may 4th. There were bedbugs. They still charged me. Told me the GM Rob would reach out the next day and refund me my money. He didn’t I spent the entire next day trying to contact him. They kept dropping my calls giving me the runaround. So now I need to leave this review $600 a night and there’s BEDBUGS!! Be aware
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Bill

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk staff as a whole were amazing! Responsive, available, knowledgeable. I personally used the stairs to get my room, so the fact that the elevators were very small didn't inconvenience me much. I will, however, quote another guest who said "These lifts are dreadfully slow".
2024년 5월에 3박 숙박함
답변 제공: Cam Conception-Cordova | Night Manager 님, 2024년 5월 7일
Dear Bill,Thank you for sharing your wonderful feedback and review about your recent stay with us.We are delighted to hear that you had a positive experience with our front desk staff. Providing responsive and knowledgeable service is a top priority for us, and we are thrilled that our team met your expectations.Your understanding regarding the elevator size and efficiency is appreciated, and we are taking note of guest feedback to improve our services continually.We value your patronage and look forward to welcoming you back for another enjoyable stay in the future.

6/10 - 괜찮아요

Mark Kelly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Exterior looks aged and dirty but the rooms looked amazing. The overall finish of the lobby and foyer need some renovation, looks old and not attended too. The elevator to the parkade needs some maintenance, got stuck in it twice.(kept going up and down but doors would not open)
2024년 5월에 3박 숙박함
답변 제공: Cam Conception-Cordova | Night Manager 님, 2024년 5월 7일
Dear Mark Kelly,Thank you for sharing your detailed feedback about your recent stay with us.We appreciate your observations regarding the exterior appearance and lobby areas. Your insights are valuable as we continually strive to improve our facilities and services.We apologize for the inconvenience caused by the elevator issue you experienced and assure you that our maintenance team is addressing this matter promptly.We value your patronage and hope to have the opportunity to welcome you back for an improved experience in the near future.Best regards,

4/10 - 별로예요

Malerie

별로예요: 숙박 시설 상태 및 시설
Renovations… elevator only working intermittently and our tv didn’t work despite repairman trying. WAY TOO EXPENSIVE. I’ve stayed at this location all my life and it is now way too expensive. I won’t be staying at this property with these prices for a closet and no tv.
2024년 4월에 1박 숙박함
답변 제공: Cam Conception-Cordova | Night Manager 님, 2024년 5월 7일
Good Day Malerie,Thank you for taking the time to share your recent experience with us.We sincerely apologize for the inconveniences you faced during your stay, including the ongoing renovations, elevator issues, and the TV not working despite attempted repairs. We understand how frustrating this must have been for you.Your feedback regarding pricing is also noted, and we appreciate your loyalty to our property over the years. We strive to offer fair value for our accommodations and regret that we did not meet your expectations in this regard.Please know that we are actively addressing these issues to ensure a better experience for all our guests.We value your patronage and hope to have the opportunity to regain your trust during future stays.Thank you for choosing us, and we look forward to welcoming you back in the best future.

6/10 - 괜찮아요

Malcolm

좋아요: 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Cam Conception-Cordova | Night Manager 님, 2024년 5월 7일
Dear Mr. Malcolm,Thank you for rating your recent stay with us.We appreciate your feedback and look forward to welcoming you back for improved visit in the near future.

2/10 - 너무 별로예요

Candace

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
There was not even a sign for the hotel at street level. Having one at the very top of the building only is useless. Wayfinding throughout was terrible. Rooms were small, needed updating. Garage felt unsafe. Everything about the place felt rundown and outdated. For what I paid for 1 night was absolutely ridiculous. What a scam.
2024년 5월에 1박 숙박함
답변 제공: Derar Hadeed | Duty Manager 님, 2024년 5월 6일
Dear Candace, Thank you for taking the time to write the review regarding your recent stay. We are deeply sorry about the concern about the hotel signs at street level, the small room that needed updating, and your feeling unsafe in the garage. We wish you had called during your stay to take the necessary action to make your stay better, your concerns have already been taken care of by the right department. and I would love to address your experience further and hopefully alleviate your concern.please feel free to reach out to me directly at mod_vancouver@sandman.ca I am looking forward to hearing from you! and will be able to welcome you back shortly. Best regards,