밴더빌트 모텔

“Nice older property. No frills, but all necessities there. Clean. Great location across the street from Lake Charlevoix, and close to town. ”

“Booked three rooms for 8 people. Didn't use two of them as 6 of the group refused to stay in the rooms. One mattress was urine stained, cobwebs blocked one of the bathroom doors, and one of our party is convinced one of the mattresses showed evidence of bedbugs. Reached out to hotels.com regarding a refund for the two unused rooms and was told it would have to be through the property, was placed on hold while they called the property and was told they'd just spoken to them and the manager would...

“I’ve stayed here before and it was lovely; however this time was very different. There is no one who checks you in or can troubleshoot in case you need anything. You call a number (True North)and the young lady says she will get housekeeping. Really? There is NO one there, not even an office anymore. The place is misnamed. It is an older 60’s motel, not a ‘retreat’. The floors were ‘sandy’ and needed vacuuming. The carpet was damp all over. The tv clicker needed batteries. The bed sheets...

“When arriving, it was clear that cleanliness and maintenance were not a priority here. There was broken glass on the bedroom floor, which was hazardous and unacceptable. In addition, the lights did not turn on, making the glass only visible during the daytime. The sheets had many hairs on them, making it obvious that they hadn't been properly cleaned or changed between guests. Multiple members of our party left due to dirty linens, while the rest slept on the floor and couch. In addition, a...