All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 257 out of 445 reviews" "
10 - Excellent
257
Rating 8 - Good. 149 out of 445 reviews" "
8 - Good
149
Rating 6 - Okay. 26 out of 445 reviews" "
6 - Okay
26
Rating 4 - Poor. 9 out of 445 reviews" "
4 - Poor
9
Rating 2 - Terrible. 4 out of 445 reviews" "
2 - Terrible
4
9.2/10
Cleanliness
9.2/10
Staff & service
8.8/10
Amenities
8.6/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Excellent
Larry
Traveled with group
May 21, 2024
Liked: Cleanliness, staff & service, amenities
Veronica was a star. Her local knowledge and way of speaking was so pleasant.
She made our visit outstanding
What an amazing place! The grounds were just stunning and we were thrilled to have still been able to enjoy the pool in October.
Staff was very friendly and helpful. Rooms were the most spacious I have had in my 2 weeks in Europe. Bartender can whip some unique cocktails for you as well. Would definitely come again.
Emilia
Stayed 2 nights in Sep 2023
Response from Bianchi on Oct 2, 2023
Dera Emilia,It is always delightful to read that a guest intends to give us their seal of approval by wanting to stay again. Thank you, it is much appreciated and I hope that you will do just that. Best Wishes
Lovely hotel and lovely helpful staff. Good breakfast. Lovely pool. No English tv except news. subtitles etc locked so can’t choose any other languages. Really would be good if they could provide for English people. They should be able to provide this service even if there was a pay to view option. Apart from the tv the hotel & location is fabulous!
Trevor
Stayed 1 night in Sep 2023
Response from Bianchi on Sep 28, 2023
Dear Trevor,thankyou for your kind vote.Please accept our apologies for any inconvenient about TV but we clarify that we have SKY NEWS english channel and also BBC news!Looking forward your returnBest Wishes
We have stayed here many times. It is a beautiful hotel with a great staff. Love the pool, lunch at the pool, drinks at the bar, and the great and extensive breakfast. Rooms are very comfortable also.
Will be back again next year
Randi
Stayed 5 nights in Aug 2023
Response from Bianchi on Sep 10, 2023
Dear Randi,thankyou very much, see you next year.Best Wishes
Loved our four night stay. Hotel beautiful breakfast really good. Location fabulous and staff so nice
Ann
Stayed 4 nights in Aug 2023
Response from Bianchi on Aug 27, 2023
Dear Ann,thankyou very much!Best Regards
10/10 Excellent
Trevor
Jul 22, 2023
Trevor
Stayed 2 nights in Jul 2023
Response from Bianchi on Jul 24, 2023
Dear guest, Thank you for taking the time to provide such positive feedback following your recent visit to the Royal. We are delighted you enjoyed everything about your stay, and I do hope to have the pleasure of welcoming you back again soon. Kind regards,
I loved this place, felt like something from an old film. My teens were even a little "wowed" by the place. The breakfast was great, something for everyone. The pool wa great and of course access to the beach. Great place to spend 2 nights
fantastic beach hotel with large pool, excellent service staff, fantastic breakfast, and a wonderful property.
the only complaint is that the shower stall was a booth so small I could hardly move inside… and the hotel should use a lot less one-use plastic in the rooms.
Alan
Stayed 1 night in Jun 2023
Response from Bianchi on Jun 16, 2023
Dear Guest,thankyou for your kind feedback.Please accept our apologies for any inconvenientLooking forward to welcome you againBest Wishes
Fantastic hotel! Staff all friendly, very welcoming and helpful. Speak English so never a problem. Great location and has everything you need. 1st Class service!
Excellent staff and location and amenities. Rental bikes are available and pool area is amazing. Only complaint is be aware of the cold eggs for breakfast and cold bacon, don't know why they can't fix this. It was every morning, otherwise a rating of 10.
Joseph
Stayed 3 nights in Apr 2023
Response from Bianchi on May 15, 2023
Dear Guest,thankyou for your feedback.Please accept our apologies for any inconvenient.Best regards
10/10 Excellent
Bernardo
Mar 30, 2023
Bernardo
Stayed 7 nights in Mar 2023
Response from Bianchi on May 15, 2023
Gentile Cliente,grazie per il Suo positivo FeedbackCordiali saluti
The Grand Royal is a top quality hotel. It may be hard to better in Viareggio. Every member of staff I encountered were so helpful and pleasant. My room was a sea view with a balcony and it was perfect. Great pool and pool area, nice and tranquil. Breakfast is plentiful with a choice to suit anyone. No downsides and I will definitely return. Highly recommended.
John
Stayed 1 night in Jun 2021
Response from Mario Bianchi on Jul 1, 2021
Dear Guest,
thankyou very much for your kind word.
looking forward to welcoming you again soon
Best Wishes
8/10 Good
Maja
Oct 8, 2020
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Maja
Stayed 1 night in Sep 2020
Response from Mario Bianchi on Oct 10, 2020
Gentile Cliente,
grazie del suo positivo feedback
Un cordiale saluto
8/10 Good
August
Sep 29, 2020
Liked: Cleanliness, staff & service, room comfort
August
Stayed 4 nights in Sep 2020
Response from Mario Bianchi on Sep 30, 2020
Dear Guest,
thankyou for your positive feedback
Best Regards
Excellent location and great views from the sea view rooms. We would have considered using the restaurant for dinner but the menu was limited and copies posted in the reception area were in Italian.
Geoff
Stayed 3 nights in Sep 2020
Response from Mario Bianchi on Sep 24, 2020
Dear Guest,
thankyou for your review.
Please apologies for menu inconvenient, usually we have menu description in 3 language, you have had asking about at the front desk or at the restaurant.
Many thanks
Best Wishes
This hotel has a great location and amenities. Staff are top notch. Ive stayed twice and would fonso again. Ideal for families or solo travellers.
Verified traveler
Stayed 2 nights in Oct 2019
Response from Mario Bianchi on Oct 28, 2019
Dear guest,
Thank you for your feedback!
I am thrilled to read you were made to feel special by all of our departments, your review makes everything worthwhile.
We are honoured to have had you stay with us and would welcome the opportunity for your return.
Kind regards,