2/10 - 너무 별로예요
Edward
아이를 동반한 가족 여행, 가족 여행
2024년 6월 7일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Checked into the room with my family and immediately noticed how filthy the elevator and lobby area of our floor were and was startled. Once we entered the room, we noticed the one bed was sagging to the left, and the other bed you could see spring marks showing through the sheets as there was no cushion or padding left. I would not have been able to get out of the bed. The phone has original crude and dirt on it from Vietnam era as it was never cleaned, ever as it appeared. The floor in the bathroom was filthy. When I when down to the desk after 15 minutes I was told they had to go check the room and after everything I said, one person said “the tv was working for me”. As if to suggest the room was ok now because “the tv works” forgetting the major issues of livability as it pertains to overall filth and the broken beds. I was told a refund would be processed but they couldn't do it then but the manager could. I have called and messaged for days to no avail. I am hung up, placed on hold, and hung up on again, time after time. Worst experience by far in my adult life after staying in hundreds of hotel rooms. Penn gaming should unload this site as it's a liability in more ways than one.
Edward
2024년 6월에 1박 숙박함