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더 빅, 어센드 호텔 컬렉션 여행 후기

4 out of 5
더 빅, 어센드 호텔 컬렉션
123 Gorge Road East, Victoria, BC

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 763개 이용 후기 중 507개" "
평점 8 - 좋아요. 763개 이용 후기 중 168개" "
평점 6 - 괜찮아요. 763개 이용 후기 중 57개" "
평점 4 - 별로예요. 763개 이용 후기 중 14개" "
평점 2 - 너무 별로예요. 763개 이용 후기 중 17개" "

9.2/10

청결 상태

9.6/10

직원 및 서비스

8.8/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

Eunmi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Evergreen Guest Relations 님, 2023년 10월 13일
Wow, thanks for the big 10! We appreciate the review, and we're so glad you enjoyed your stay with us. Hope to see you again soon!

10/10 - 훌륭해요

youngsoon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
이곳에서 5박을 했다 위치도 좋고 모든것이 맘에 들었다 다음에도 또 방문할 생각이다
2023년 8월에 3박 숙박함
답변 제공: Evergreen Guest Relations 님, 2023년 10월 27일
Thank you for the kind words, Youngsoon. We value your feedback and are delighted to know that you found our location perfect for your visit. Hope to see you again soon!

6/10 - 괜찮아요

??

2023년 3월에 1박 숙박함
답변 제공: Evergreen Guest Relations 님, 2023년 4월 5일
Hello, we appreciate the feedback. We are sorry to hear that your recent stay fell short of expectations. We continuously search for opportunities to enhance our guests' experiences. We hope that we will get another chance to 'wow' you on your next visit.

10/10 - 훌륭해요

Jeff

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and updated rooms, great shower, comfortable beds. Having the diner attached was great, and the media/games room is a nice touch. The staff was super helpful, and the service was noticeably better than a lot of other places I've stayed. Price was good as well, I would stay again without hesitation, and would recommend to friends.
2024년 5월에 1박 숙박함
답변 제공: Evergreen Guest Relations 님, 2024년 5월 22일
We appreciate the positive rating, Jeff. We're happy you enjoyed our beds; we know how important getting a goodnight's sleep is to our guests.

6/10 - 괜찮아요

William

좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Property has potential but expensive immediate area has homeless people but there is no place to get coffee before 8 am. The room was small and there were issues with the curtains and the farmhouse door to the bathroom slipped off its track several times. I also slipped on the shower floor. Staff were all pleasant but not particularly helpful
2024년 5월에 2박 숙박함
답변 제공: Evergreen Guest Relations 님, 2024년 5월 22일
Thank you for the feedback, William. Your feedback lets us know where we can improve. We hope we have the opportunity to welcome you back again and show you an improved experience.

8/10 - 좋아요

Josiane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함
답변 제공: Evergreen Guest Relations 님, 2024년 5월 22일
Thank you so much for your rating! We will share this with the team to let them know to keep up the amazing work. Hope to see you again soon!

10/10 - 훌륭해요

Johnson

Adil is nice guy great service highly recommended
2024년 5월에 2박 숙박함
답변 제공: Evergreen Guest Relations 님, 2024년 5월 22일
Love to hear that you enjoyed your stay, Johnson! We'll be sure to share this with Adil and the whole team!

10/10 - 훌륭해요

Evan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Evergreen Guest Relations 님, 2024년 5월 22일
Thank you so much for your perfect rating! We will share this with the team to let them know to keep up the amazing work.

8/10 - 좋아요

Marius

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Schöne und saubere Unterkunft mit bequemen Bett. Etwas merkwürdig war die Schiebetür zur Toilette. Das Hotel verfügt über einen Pool, genügend Parkplätze und eine kleine Lounge.
2024년 5월에 1박 숙박함
답변 제공: Evergreen Guest Relations 님, 2024년 5월 22일
Thank you for the lovely review, Marius. We'll be sure to pass the positive feedback to our housekeeping team.

8/10 - 좋아요

Melvin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Enjoyed the games room ,clean and quiet and updated hotel. Kudos to Chris for finding my wife's jacket. Service was good., too. Price was high for the long weekend, though
2024년 5월에 1박 숙박함
답변 제공: Evergreen Guest Relations 님, 2024년 5월 22일
Thank you for the review, Melvin. Our Optimism lounge is a great spot to sit back and relax with friends and family.

10/10 - 훌륭해요

Lesley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Right from Check In Chris was outstanding. We loved the room and enjoyed the poocorn while we watched a movie!
2024년 5월에 1박 숙박함
답변 제공: Evergreen Guest Relations 님, 2024년 5월 22일
This feedback makes our day, Lesley! We'll be sure to share this with Chris and the whole team!

10/10 - 훌륭해요

Keith

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a fantastic place for the price. If you’re looking for a top hotel then this probably isn’t for you, but for a cheaper hotel it’s one of the best. It’s clearly an old building that’s been updated, but has been updated well. The staff was the best I’ve dealt with in years. The games room was an awesome bonus and there’s an outdoor pool. We also got a free upgrade which was super great. Parking was a little difficult the first night, but was fine the rest of the way. Highly recommend for a cheaper hotel option.
2024년 5월에 2박 숙박함
답변 제공: Evergreen Guest Relations 님, 2024년 5월 22일
Thank you for all the wonderful things you have to say about us, Keith. We are pleased to hear our staff made a great impression on you; we are very proud of our team, who are always ready to go the extra mile for our guests.

10/10 - 훌륭해요

Sunvinder

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice Place and felt safe with family...
2024년 5월에 2박 숙박함
답변 제공: Evergreen Guest Relations 님, 2024년 5월 17일
Thank you for the great feedback, Sunvinder. We are delighted you enjoyed your visit and hope to see you again soon!

10/10 - 훌륭해요

Wilson 님, Prince George

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 5박 숙박함
답변 제공: Evergreen Guest Relations 님, 2024년 5월 17일
Thank you so much for your perfect rating! We will share this with the team to let them know to keep up the amazing work.

10/10 - 훌륭해요

Roxanne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
There’s a few minor issues that I have addressed to the hotel concierge. it was about 3 to 5 inch blood stains near the elevators button (2nd floor). Hotel elevator mirror & walls should look decent. House keeping staff is awesome. All in all it’s a great hotel stay
2024년 5월에 1박 숙박함
답변 제공: Evergreen Guest Relations 님, 2024년 5월 17일
Thank you for the nice compliments, Roxanne. We are delighted you enjoyed your visit and hope to see you again soon!

10/10 - 훌륭해요

Jason

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was clean & staff were extremely friendly and helpful!
2024년 5월에 4박 숙박함
답변 제공: Evergreen Guest Relations 님, 2024년 5월 15일
This feedback makes our day, Jason! We are very proud of our staff, who are always ready to go the extra mile for our guests.

6/10 - 괜찮아요

Erin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The area was very noisy and had very limited parking. It was a constant struggle to find a parking spot. The underground garage smelled of piss and cigarettes and was sketchy to park in. The staff was very nice however.
2024년 5월에 4박 숙박함
답변 제공: Evergreen Guest Relations 님, 2024년 5월 15일
Thank you for the feedback, Erin. We are sorry to hear about the tight parking. We're thrilled to have been able to welcome so many families this summer.

8/10 - 좋아요

Kí

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Hospitality was excellent and room was comfortable with good amenities. I appreciate their efforts to elevate the place.
2024년 5월에 2박 숙박함
답변 제공: Evergreen Guest Relations 님, 2024년 5월 15일
We appreciate the positive rating, Kí. We're delighted to hear you had a great stay with us; we take pride in providing our guests with the highest levels of customer service.

10/10 - 훌륭해요

lyman 님, ottawa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was fine
2024년 5월에 2박 숙박함
답변 제공: Evergreen Guest Relations 님, 2024년 5월 13일
We're so glad to hear you had a good stay. See you next time!

8/10 - 좋아요

Terry

가족 여행
Property is clean, rooms are renovated and clean but elevators and some amenities are just painted over and old. Nice and quiet in room for us so slept well, it was a good experience.
2024년 5월에 1박 숙박함
답변 제공: Evergreen Guest Relations 님, 2024년 5월 13일
Hi Terry - thank you very much for the review. We'll be sure to pass the positive feedback to our housekeeping team.

10/10 - 훌륭해요

George

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms were clean, and comfortable, staff was friendly and helpful. We will definitely stay here again and wil recommend it to friends and family. It was extremely good value.
2024년 5월에 2박 숙박함
답변 제공: Evergreen Guest Relations 님, 2024년 5월 13일
Love to hear that you enjoyed your stay, George! We are very proud of our staff, who are always ready to go the extra mile for our guests.

2/10 - 너무 별로예요

AKASH

가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스
Room service did not clean the room even though I specially requested the receptionist Adil Jaria to get the room cleaned before heading out for sightseeing. Even the towels were not replaced.
2024년 4월에 2박 숙박함
답변 제공: Evergreen Guest Relations 님, 2024년 5월 13일
Thank you for the feedback, Akash. We are sorry to hear that your room did not meet your expectations. We will pass this feedback to our housekeeping team so that we can make improvements in our service.

10/10 - 훌륭해요

Liang

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It's very clean; but the housekeeping is not done daily, we didn't know that.
2024년 3월에 3박 숙박함
답변 제공: Evergreen Guest Relations 님, 2024년 5월 13일
Thank you for the lovely review, Liang. We'll be sure to pass the positive feedback to our housekeeping team.

2/10 - 너무 별로예요

Daniel 님, Jakarta

2024년 5월에 1박 숙박함
답변 제공: Evergreen Guest Relations 님, 2024년 5월 13일
We are sorry to hear that your recent stay fell short of expectations. We continuously search for opportunities to enhance our guests' experiences. How can we improve your experience?

10/10 - 훌륭해요

Kristen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Check in was easy and friendly and our room was nice and clean!
2024년 5월에 1박 숙박함
답변 제공: Evergreen Guest Relations 님, 2024년 5월 13일
We appreciate the positive feedback, Kristen. We're happy to hear you enjoyed your room; our housekeeping team works hard to ensure does a great job at ensuring all our guests have a clean and comfortable stay.

10/10 - 훌륭해요

abhishek

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was perfect stay!
2024년 5월에 1박 숙박함
답변 제공: Evergreen Guest Relations 님, 2024년 5월 13일
Thank you so much for your perfect rating! We will share this with the team to let them know to keep up the amazing work.

10/10 - 훌륭해요

Satinderjeet

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함
답변 제공: Evergreen Guest Relations 님, 2024년 5월 13일
Thank you so much for your perfect rating! We will share this with the team to let them know to keep up the amazing work.

10/10 - 훌륭해요

Everett

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great
2024년 5월에 3박 숙박함
답변 제공: Evergreen Guest Relations 님, 2024년 5월 13일
Thank you for the great feedback, Everett. We are delighted you enjoyed your visit and hope to see you again soon!

10/10 - 훌륭해요

craig

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice room hotel priced right great stay.
2024년 5월에 1박 숙박함
답변 제공: Evergreen Guest Relations 님, 2024년 5월 13일
Thank you for the great feedback, Craig. We are delighted you enjoyed your visit and hope to see you again soon!

8/10 - 좋아요

Wayne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
We enjoyed our stay at the Vic. Food was good at both locations there. Parking one evening was a bit of a pain, took us a while to find a spot. Overall we would stay there again, good location.
2024년 4월에 2박 숙박함
답변 제공: Evergreen Guest Relations 님, 2024년 5월 13일
Thank you for the review, Wayne. We are delighted you enjoyed your visit and hope to see you again soon!

8/10 - 좋아요

Dave

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very convenient location. Away from expensive hotels near me he waterfront but close enough to Uber or cab.
2024년 5월에 3박 숙박함
답변 제공: Evergreen Guest Relations 님, 2024년 5월 13일
Thank you for the feedback, Dave. We value your feedback and are delighted to know that you found our location perfect for your visit.

10/10 - 훌륭해요

Shannon

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely fantastic service and so clean. Very happy with our stay here. After staying at another place up the road for the last few years switching to the Vic was an excellent decision. Very happy. Will be coming back. Your staff are incredible and clearly care about their hotel. It shows. Thank you!
2024년 5월에 2박 숙박함
답변 제공: Evergreen Guest Relations 님, 2024년 5월 6일
We are thrilled to hear you enjoyed your time with us, Shannon! We're delighted to hear you had a great stay with us; we take pride in providing our guests with the highest levels of customer service.

8/10 - 좋아요

Leo

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like the Vic for the following reasons: - The building is a bit dated, but the recent renovation made it a comfortable stay (new bathrooms, rainfall shower with good water pressure, quiet fan in the bathroom, bright lobby, new lighting fixtures) - It's tucked away on a quiet street that feel safe and quiet - The room that we stayed in was quiet, even thought it was close to the elevator - The staffs were friendly, professional, and helpful - They have a multi screen TV in the amenity room that comes with a table tennis table, a foosball table, a popcorn machine, and board games. I saw guests gather there for hockey games and fun every so often. That gave the hotel a vibrant vibe. The only minor inconvenience is its location. Depends on where you need to go, you may need to drive through the surrounding residential area for 5-8 min before you hit the main roads. But given the traffic, the smaller road may be quicker at times. Overall, it was a pleasure and comfortable stay and I would stay there again.
2024년 5월에 3박 숙박함
답변 제공: Evergreen Guest Relations 님, 2024년 5월 6일
Thank you for the feedback, Leo. We're glad you enjoyed our newly renovated hotel, and we can't wait to welcome you back again!

8/10 - 좋아요

Michael

좋아요: 청결 상태
2024년 5월에 1박 숙박함
답변 제공: Evergreen Guest Relations 님, 2024년 5월 13일
Thank you so much for your rating! We will share this with the team to let them know to keep up the amazing work. Hope to see you again soon!

10/10 - 훌륭해요

Philippe-olivier

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good service
2024년 5월에 1박 숙박함
답변 제공: Evergreen Guest Relations 님, 2024년 5월 6일
We appreciate the positive rating, Philippe-olivier. We're delighted to hear you had a great stay with us; we take pride in providing our guests with the highest levels of customer service.

10/10 - 훌륭해요

Sylvanna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 3박 숙박함
답변 제공: Evergreen Guest Relations 님, 2024년 5월 6일
Thank you so much for your perfect rating! We will share this with the team to let them know to keep up the amazing work.

10/10 - 훌륭해요

Allyshia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property. Clean. Rooms are updated. Parking was limited one night but staff was helpful. Great value for price.
2024년 4월에 3박 숙박함
답변 제공: Evergreen Guest Relations 님, 2024년 5월 6일
Thank you for the lovely review, Allyshia. We'll be sure to pass the positive feedback to our housekeeping team.

10/10 - 훌륭해요

Rylie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were friendly and ready to assist with any questions. The rooms were modern and I enjoyed the space. Nice proximity to downtown and I enjoyed the TV options as well. I will book here again for my next trip to Victoria!
2024년 4월에 2박 숙박함
답변 제공: Evergreen Guest Relations 님, 2024년 5월 3일
Hi Rylie - thank you very much for the review. We're delighted to hear you had a great stay with us; we take pride in providing our guests with the highest levels of customer service.

10/10 - 훌륭해요

Sukhi

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel was perfectly located almost minutes away from most restaurants. Not too far from the inner harbor and some stunning hikes. For a weekend getaway, the Vic was a great hotel & staff were very kind
2024년 4월에 2박 숙박함
답변 제공: Evergreen Guest Relations 님, 2024년 5월 3일
Thank you for the great feedback, Sukhi. We are very proud of our staff, who are always ready to go the extra mile for our guests.

2/10 - 너무 별로예요

Victoria

2024년 4월에 1박 숙박함
답변 제공: Evergreen Guest Relations 님, 2024년 5월 22일
We are sorry to hear that your recent stay fell short of expectations. We continuously search for opportunities to enhance our guests' experiences. How can we improve your experience?

10/10 - 훌륭해요

Yiying

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really friendly and nice place!
2024년 4월에 1박 숙박함
답변 제공: Evergreen Guest Relations 님, 2024년 5월 3일
Love to hear that you enjoyed your stay, Yiying! We are very proud of our staff, who are always ready to go the extra mile for our guests.

10/10 - 훌륭해요

Ivan

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Tesla charger!!!!👍👍👍
2024년 4월에 1박 숙박함
답변 제공: Evergreen Guest Relations 님, 2024년 5월 3일
This feedback makes our day, Ivan! We are delighted you enjoyed your visit and hope to see you again soon.

8/10 - 좋아요

Heidi

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The mattress was really comfortable and great quality. The bathroom fan was noisy, and hope this can be improved. The staff are friendly and the facilities are good. We enjoyed playing the table football and ping pong.
2024년 4월에 2박 숙박함
답변 제공: Evergreen Guest Relations 님, 2024년 5월 1일
Thank you for the feedback, Heidi. We're happy you enjoyed our beds; we know how important getting a goodnight's sleep is to our guests.

6/10 - 괜찮아요

Kuljit

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Evergreen Guest Relations 님, 2024년 5월 13일
We are sorry to hear that your recent stay fell short of expectations. We continuously search for opportunities to enhance our guests' experiences. How can we improve your experience?

4/10 - 별로예요

Linda

좋아요: 직원 및 서비스
The first room was not clean and smelled very badly of smoke. The second one was clean but still smelled very bad of smoke as well. However the desk staff was amazing and refunded us some of our money. The staff was amazing
2024년 4월에 3박 숙박함
답변 제공: Evergreen Guest Relations 님, 2024년 5월 1일
Thank you for the feedback, Linda. We are sorry to hear that your room did not meet your expectations. We will pass this feedback to our housekeeping team so that we can make improvements in our service.

10/10 - 훌륭해요

LAURIE 님, Sechelt

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice people who work there. The facilities where very clean,the rooms where very nice.
2024년 4월에 3박 숙박함
답변 제공: Evergreen Guest Relations 님, 2024년 4월 29일
Thank you for the lovely review, Laurie. We're delighted to hear you had a great stay with us; we take pride in providing our guests with the highest levels of customer service.

8/10 - 좋아요

MAURICIO CLAROS 님, QUERETARO

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good option in Victoria
2024년 4월에 1박 숙박함
답변 제공: Evergreen Guest Relations 님, 2024년 4월 29일
Thank you for the review, Mauricio. We are delighted you enjoyed your visit and hope to see you again soon!

10/10 - 훌륭해요

Jenifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was affordable. It has a pool and recreation area Brunch option "floyds diner" was amazing, affordable and delicious. Dinner "Hecklers" had amazing burgers and bites. Hotel was clean, spacious, cleanned during the day. Loved my stay here.
2024년 4월에 2박 숙박함
답변 제공: Evergreen Guest Relations 님, 2024년 4월 29일
We are thrilled to hear you enjoyed your time with us, Jenifer! We're happy to hear that you enjoyed your stay, particularly the cleanliness and the location.

10/10 - 훌륭해요

Karen

2024년 4월에 1박 숙박함
답변 제공: Evergreen Guest Relations 님, 2024년 5월 22일
Thank you so much for your perfect rating! We will share this with the team to let them know to keep up the amazing work.

10/10 - 훌륭해요

Richa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Evergreen Guest Relations 님, 2024년 4월 29일
Thank you so much for your perfect rating! We will share this with the team to let them know to keep up the amazing work.