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호텔 그랜드 페르디난트 빈 여행 후기

호텔 그랜드 페르디난트 빈
Schubertring 10-12, Vienna

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 1001개 이용 후기 중 606개" "
평점 8 - 좋아요. 1001개 이용 후기 중 262개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 86개" "
평점 4 - 별로예요. 1001개 이용 후기 중 26개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 21개" "

9.4/10

청결 상태

9.0/10

직원 및 서비스

8.6/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

ART

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 4박 숙박함
답변 제공: Katrin - Front Desk Supervisor 님, 2024년 1월 14일
Dear Art, greetings from Vienna and thank you for your 10 out of 10 review! We really do appreciate our guests taking the time to leave us feedback. We are delighted that you speak so highly of the attentive service you received and had such a wonderful stay. We look forward to welcome you back very soon.Kind regards from your Viennese home,

10/10 - 훌륭해요

KONGMAHN

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent
2023년 8월에 2박 숙박함
답변 제공: Katrin - Front Desk 님, 2023년 8월 19일
Dear Kongmahn, thank you for your kind feedback! We are extremely delighted that you enjoyed your stay with us. Kind regards,

8/10 - 좋아요

Jeonglim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함
답변 제공: Katrin - Front Desk 님, 2023년 6월 3일
Dear Jeonglim, thank you for your kind feedback! We are extremely delighted that you enjoyed your stay with us. Kind regards,

8/10 - 좋아요

??

2022년 6월에 2박 숙박함
답변 제공: Amanda W. - Front Desk Supervisor 님, 2022년 11월 26일
Dear Guest, thank you very much for your great review, which we deeply appreciate! We are glad that you enjoyed your stay at our hotel and in Vienna. We would be very happy to welcome you to our hotel again in the near future. Best regards from Vienna

8/10 - 좋아요

Hwa Soo

2021년 8월에 1박 숙박함

8/10 - 좋아요

EUNJI

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 8월에 1박 숙박함
답변 제공: AS 님, 2020년 8월 24일
Dear Eunji, thank you for your feedback. We are glad you enjoyed your stay and we are already looking forward to welcome you back soon! Kind regards, Andreas Schebrek Front Office Manager

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
호텔위치 및 시설자체는 매우 훌륭합니다. 하지만 객실 내 침대와 바로 붙어있는 욕실과 침대 바로 위 천장상태는 좀.. 그래요. 하지만 그래도 전반적으로 좋았습니다. 겨울에 이용하기엔 좀 추울 것 같아요.
2020년 3월에 1박 숙박함
답변 제공: Katharina 님, 2020년 3월 20일
Good morning, we hope you had a great holiday in Vienna and you enjoyed your stay to the fullest. Thank you for your kind feedback which is much appreciate. The most important aspect is that our guests feel comfortable, even more beautiful to hear that you had a good time in our Grand Ferdinand Hotel. In case of the room interior - we offer also some rooms where the shower is next to the corner for even more privacy. If we have the chance to welcome you again, please contact us directly that we can satisfy your wishes. Kind regards from Vienna, Katharina Hettegger, Front Office Manager

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 12월에 1박 숙박함
답변 제공: Front Office Supervisor 님, 2019년 12월 26일
Thank you for your feedback which is much appreciate. We are happy to meet your expectations. Best regards from Vienna Elisabeth Ebner

8/10 - 좋아요

Hyeong geun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 9월에 1박 숙박함
답변 제공: Katharina 님, 2019년 9월 21일
Good day, thank you so much for your feedback which is much appreciate. We are happy to meet your expectations. Best regards from Vienna, Katharina Hettegger, Front Office Manager

8/10 - 좋아요

Inae

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2019년 7월에 1박 숙박함
답변 제공: Elisabeth Ebner 님, 2019년 7월 22일
Dear Mrs. Inae, thank you so much for your feedback which is much appreciate. We are happy to meet your expectations. Best regards from Vienna Elisabeth Ebner Front Office Supervisor

10/10 - 훌륭해요

jinhee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 5월에 2박 숙박함
답변 제공: Front Office Supervisor 님, 2019년 5월 8일
Good Morning, thank you for your great feedback. We hope that you had a great time here in Vienna at the Grand Ferdinand. Best regards, Nina Prinz Front Office Supervisor

10/10 - 훌륭해요

JIHYUN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
전반적으로 굿
가격이 비싸다는흠 외에는 괜찮음
2019년 4월에 1박 숙박함
답변 제공: Katharina 님, 2019년 5월 18일
Dear Jihyun, thank you so much for your feedback which is much appreciate. We are happy to meet your expectations. Best regards from Vienna, Katharina Hettegger, Assistant Front Office Manager

8/10 - 좋아요

CheolHyung

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
편안하고 깔끔했습니다. 천장이 cement로 노출되어 있어 조금 신경쓰였습니다.
2019년 4월에 1박 숙박함
답변 제공: Katharina 님, 2019년 5월 18일
Dear CheolHyung, we hope you had a great holiday in Vienna and you enjoyed your stay to the fullest. Thank you for your kind feedback which is much appreciate. The most important aspect is that our guests feel comfortable, even more beautiful to hear that you had a good time in our Grand Ferdinand Hotel. All the best from Vienna, Katharina Hettegger, Assistant Front Office Manager

10/10 - 훌륭해요

SHIN HO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
비엔나 구 시가지 근처에 있어 (슈테판 성당까지 도보 10-15분) 매우 편리하였고 직원들도 친절하고 조식도 훌륭했습니다. 다만 WiFi가 조금 느리고, 방이 좀 작은 것이 단점이지만 장점이 많아 단점을 커버합니다.
2019년 3월에 3박 숙박함
답변 제공: Hanna Burgschat 님, 2019년 3월 15일
Dear Shin Ho, thank you so much for the great feedback. We wish you a lovely weekend and hope we will see you again.Kind regards, Hanna Burgschat, Assistant Front Office Manager

8/10 - 좋아요

SEONJOON

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
방이 너무 좁당...
2019년 3월에 3박 숙박함
답변 제공: Hanna Burgschat 님, 2019년 3월 14일
Good Morning Seonjoon, we hope you had a great holiday in Vienna and you enjoyed your stay. We have different room categories, so if you need a bigger room, I would recommend our superior rooms. Many thanks and we hope you choose next time also Grand Ferdinand Hotel, Hanna Burgschat, Assistant Front Office Manager

10/10 - 훌륭해요

sunyoung

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
최고^^
편안하게 잘 머물렀어요~
2019년 2월에 2박 숙박함
답변 제공: Hanna Burgschat 님, 2019년 2월 11일
Good Evening, thank you so much for your great feedback. Kind regards from Vienna, Hanna Burgschat Assistant Front Office Manager

10/10 - 훌륭해요

Henrik

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super trevligt boende!!
2024년 5월에 3박 숙박함
답변 제공: Stephan - Front Desk 님, 2024년 5월 20일
Thank you for your wonderful review!We're delighted that you enjoyed your stay and found our accommodation beautiful. Your positive feedback inspires us to keep up the good work.We look forward to welcoming you back soon!Best regards,

10/10 - 훌륭해요

Sevdalina

좋아요: 청결 상태, 직원 및 서비스
Excellent location Friendly staff Clean
2024년 5월에 4박 숙박함
답변 제공: Stephan - Front Desk 님, 2024년 5월 20일
Thank you for your excellent review!We are thrilled that you appreciated our excellent location, friendly staff, and cleanliness. Your 5/5 rating motivates our team to continue providing the best service possible.We look forward to welcoming you back soon!Best regards,

10/10 - 훌륭해요

Richard

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Einzigartiger Stil in Kombination Alt und doch modern, sehr sauber und sowohl Frühstück, als auch das Restaurant top.
2024년 5월에 1박 숙박함
답변 제공: Katrin - Front Desk Supervisor 님, 2024년 5월 16일
Lieber Richard, Vielen Dank für Ihre begeisterte Bewertung! Es freut uns außerordentlich zu hören, dass Ihnen der einzigartige Stil unseres Hotels gefallen hat, der eine gelungene Kombination aus Alt und Modern darstellt. Sauberkeit ist für uns von höchster Priorität, daher sind wir dankbar, dass Sie dies hervorheben.Es ist großartig zu hören, dass Sie nicht nur mit dem Frühstück, sondern auch mit unserem Restaurant zufrieden waren. Unser Team legt großen Wert darauf, unseren Gästen ein kulinarisches Erlebnis zu bieten, das sie nicht vergessen werden.Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es war uns eine Freude, Sie als unsere Gäste zu haben, und wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Ihre Empfehlung bedeutet uns viel.Mit freundlichen Grüßen,

10/10 - 훌륭해요

HIDEKI

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
朝飯がめちゃうまだった。雰囲気も、かかってるイタリアの音楽もセンスが良い。
2024년 5월에 5박 숙박함
답변 제공: Katrin - Front Desk Supervisor 님, 2024년 5월 16일
Dear Hideki,thank you for your kind feedback! We are extremely delighted that you enjoyed your stay with us. We hope you will visit us again in a future date. Kind regards,

10/10 - 훌륭해요

Doris

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Toller Empfang. Sehr nettes Personal und ein ausgezeichnetes Frühstück. Wir haben uns sehr wohl gefühlt.
2024년 5월에 2박 숙박함
답변 제공: Katrin - Front Desk Supervisor 님, 2024년 5월 13일
Dear Doris, warmest greetings from Vienna and thank you for your 5 out of 5 review! We really do appreciate our guests taking the time to leave us feedback. We are delighted that you speak so highly of the attentive service you received and had such a wonderful stay. We look forward to welcome you back very soon. Kind regards from your Viennese home,

10/10 - 훌륭해요

Nadine Van De

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Fijn hotel op wandelafstand van de meeste bezienswaardigheden. Het ontbijt op het dak, en de mogelijkheid om op het dak aangenaam te vertoeven.
2024년 4월에 4박 숙박함
답변 제공: Stephan - Front Desk 님, 2024년 5월 8일
Thank you for sharing your experience with us! We're delighted to hear that you enjoyed your stay at our hotel. Our convenient location makes it easy for guests to explore the nearby attractions on foot. It's fantastic that you had the chance to enjoy breakfast on our rooftop, and we're thrilled that you found it to be a pleasant experience. We hope to welcome you back soon for another enjoyable stay, perhaps with more rooftop relaxation!

10/10 - 훌륭해요

Edward

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice property, very close to shops, restaurants and sights. Check in staff were excellent.
2024년 4월에 4박 숙박함
답변 제공: Katrin - Front Desk Supervisor 님, 2024년 5월 4일
Dear Edward, thank you for your kind feedback! We are extremely delighted that you enjoyed your stay with us. We hope you will visit us again in a future date. Kind regards,

10/10 - 훌륭해요

Ed

2024년 4월에 2박 숙박함
답변 제공: Stephan - Front Desk 님, 2024년 5월 20일
Thank you for your wonderful review!We're delighted that you enjoyed your stay. Your positive feedback inspires us to keep up the good work.We look forward to welcoming you back soon!Best regards,

10/10 - 훌륭해요

Theis Romme 님, Solrød Strand

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hyggeligt centralt beliggende
2024년 4월에 2박 숙박함
답변 제공: Stephan - Front Desk 님, 2024년 4월 29일
Dear Theis Romme,Thank you so much for your excellent review! We're delighted to hear that you enjoyed the central location of our hotel. It was our pleasure to provide you with a comfortable stay, and we look forward to welcoming you back soon.Warm regards,

10/10 - 훌륭해요

Abdulrahman 님, qadisiya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Stephan - Front Desk 님, 2024년 5월 12일
Thank you so much for the perfect rating! We're thrilled to hear that you had such a wonderful experience with us. Your satisfaction is our top priority, and we're delighted that you enjoyed every aspect of your stay. We look forward to exceeding your expectations again on your next visit!

10/10 - 훌륭해요

Pascal

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Coin petit déjeuné très agréable (terrasse, choix). Musique française à tous les étages...
2024년 4월에 4박 숙박함
답변 제공: Katrin - Front Desk Supervisor 님, 2024년 4월 24일
Dear Pascal, thank you for your kind feedback! We are extremely delighted that you enjoyed your stay with us. It is also delightful reading that you really enjoyed our rooftop terrace and the music. We hope you will visit us again in a future date. Kind regards,

6/10 - 괜찮아요

Rick

단체 여행, 연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Das Hotel war sehr gut und die Zimmer waren auch in Ordnung nur das Personal in der Rooftop Bar, besonders die blonde Empfangsdame, war sehr unfreundlich da erwarte ich einen besseren Service vor allem für den Preis. An zwei hintereinander folgenden Tagen so unfreundlich zu sein obwohl wir Gäste des Hotels waren, ist schon sehr dreist gewesen. Wir werden hier nicht mehr übernachten.
2024년 4월에 3박 숙박함
답변 제공: Katrin - Front Desk Supervisor 님, 2024년 4월 16일
Lieber Rick, vielen Dank für Ihr Feedback. Nichts macht uns betroffener als ein Gast, der unser Haus nicht mit ausschließlich positiven Erinnerungen verlässt. Wir entschuldigen uns, wenn unser Personal während Ihres Aufenthaltes reserviert oder kalt wirkte - wir bemühen uns um einen exzellenten Service und darum, dass sich jeder Gast bei uns willkommen fühlt. Wir würden uns sehr freuen, Sie in naher Zukunft erneut bei uns begrüßen zu dürfen, um Sie von unseren hohen Standards und Serviceleistungen zu überzeugen. Nochmals vielen Dank für Ihren Aufenthalt bei uns und dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen. Selbstverständlich stehen wir Ihnen sehr gerne jederzeit für Ihre Fragen zur Verfügung.Mit lieben Grüßen aus Wien,

10/10 - 훌륭해요

German

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente trato del personal.
2024년 4월에 3박 숙박함
답변 제공: Katrin - Front Desk Supervisor 님, 2024년 4월 6일
Dear Guest, thank you very much for your great review, which we deeply appreciate. We are glad that you enjoyed your stay at our hotel and in Vienna, and are especially happy to hear you had such a great experience with our staff. We would be very happy to welcome you to our Grand Ferdinand again in the near future.Best regards from Vienna,

10/10 - 훌륭해요

SeoHyun

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great service, location, and overall
2024년 3월에 3박 숙박함
답변 제공: Stephan - Front Desk 님, 2024년 4월 5일
Dear SeoHyunWe are absolutely delighted to hear that you enjoyed your recent stay with us! Your kind review means a lot to our team and gives us a big boost of motivation. We can hardly wait for the chance to welcome you back again soon. Thank you for choosing to stay at our hotel, and remember, if there's anything you need, we're always here to assist you.Kind regards

10/10 - 훌륭해요

Zakaria

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 3월에 3박 숙박함
답변 제공: Stephan - Front Desk 님, 2024년 3월 29일
Dear Zakaria,we are thrilled to hear that you had a fantastic experience at our hotel. We always make sure to give great service and make our guests feel really special. We can't wait to see you again for another stay!Kind regards,

10/10 - 훌륭해요

Kristin

2024년 3월에 2박 숙박함
답변 제공: Stephan | Front Desk 님, 2024년 4월 15일
Dear Kristin,thank you for your kind feedback! We are extremely delighted that you enjoyed your stay with us. We hope you will visit us again in a future date. Kind regards

10/10 - 훌륭해요

LAURA

2024년 2월에 1박 숙박함
답변 제공: Katrin - Front Desk Supervisor 님, 2024년 3월 26일
Dear Laura, warmest greetings from Vienna and thank you for your 5 out of 5 review! We really do appreciate our guests taking the time to leave us feedback. We are delighted that you speak so highly of the attentive service you received and had such a wonderful stay. We look forward to welcome you back very soon. Kind regards from your Viennese home,

10/10 - 훌륭해요

Ann-Christin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Katrin - Front Desk Supervisor 님, 2024년 3월 10일
Dear Ann-Christin, warmest greetings from Vienna and thank you for your review! We really do appreciate our guests taking the time to leave us feedback. We are delighted that you speak so highly of the attentive service you received and had such a wonderful stay. We look forward to welcome you back very soon. Kind regards from your Viennese home,

8/10 - 좋아요

Heidie

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
La ubicación es súper buena, el desayuno esta súper muy variado… Pero la habitación es demasiado pequeña y muy oscura.. La atención en los restaurantes es bajo reservación exclusivamente y en recepción no te dan esa información cuando haces check in.. Llegue en la tarde noche quise cenar en sus restaurantes y no pude aún cuando había mesas disponibles.
2024년 1월에 4박 숙박함
답변 제공: Katrin - Front Desk Supervisor 님, 2024년 3월 10일
Dear Heidie, Thank you for taking the time to share your experience with us during your stay at our hotel. We are pleased to hear that you enjoyed the location of our hotel and the variety of the breakfast. At the same time, we deeply regret that your room was too small and dark and that you had difficulties with the service in our restaurants. It is our aim to provide all our guests with a pleasant stay and we are sorry that we could not meet your expectations in these areas.We would be very happy to welcome you to our hotel again in the near future, in order to convince you of our high standards of accommodation and service. If you have any further questions, feel free to reach out to us directly. Best regards from Vienna,

10/10 - 훌륭해요

Robert

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very good place to stay
2024년 2월에 2박 숙박함
답변 제공: Katrin - Front Desk Supervisor 님, 2024년 2월 20일
Dear Robert, thank you for your kind feedback! We are extremely delighted that you enjoyed your stay with us. We hope you will visit us again in a future date. Kind regards,

10/10 - 훌륭해요

Andreas

2024년 2월에 3박 숙박함
답변 제공: Katrin - Front Desk Supervisor 님, 2024년 2월 20일
Dear Andreas, thank you for your kind feedback! We are extremely delighted that you enjoyed your stay with us. We hope you will visit us again in a future date. Kind regards,

10/10 - 훌륭해요

Olivier

2024년 2월에 2박 숙박함
답변 제공: Katrin - Front Desk Supervisor 님, 2024년 2월 20일
Dear Olivier, warmest greetings from Vienna and thank you for your 10 out of 10 review! We really do appreciate our guests taking the time to leave us feedback. We are delighted that you speak so highly of the attentive service you received and had such a wonderful stay. We look forward to welcome you back very soon. Kind regards from your Viennese home,

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Bit disappointed
Aircon didn’t work in room, was way too hot. Member of staff opened window for us. Road too noisy to sleep with the window open. Got moved for our 2nd night. Rooms are a bit strange with layout and decor
2024년 2월에 2박 숙박함
답변 제공: Katrin - Front Desk Supervisor 님, 2024년 2월 20일
Dear Guest, thank you very much for taking the time to send us your review. Our guests’ feedback is extremely valuable for us, so we can keep improving our service and make sure our guests feel at home. We regret to read that you experienced issues with the aircon, as it is our aim to provide a pleasant experience for all our guests. Our goal is that each stay should be an enjoyable one, and we apologize if this was not achieved on this occasion. Our team strives each day to ensure that all guests are comfortable during their stay. We hope you will consider giving us another chance in the future. Thank you again for your review and have a pleasant day. If you have any further questions, feel free to reach out to us directly. Best regards from Vienna,

6/10 - 괜찮아요

Krystina

Not returning
Was very disappointed, our room was called comfort, but there was no bath which was in the photos, the sofa was under the Tv, no English programs just News, a shower that dripped from the ceiling shower when the hand shower was in use, the electric system is ridiculous, flickering lights and no light at all one night, also I asked whether the pool was open and it took two days to reply, on checkout they tried to charge two days breakfast and we only had one, the staff need customer service training as they were not apologetic for anything, the hotel is trendy in a good location but not one I would recommend
2024년 2월에 4박 숙박함
답변 제공: Katrin - Front Desk Supervisor 님, 2024년 2월 20일
Dear Krystina, thank you for taking the time to review your stay with us at Hotel Grand Ferdinand. Our guests feedback is always valuable for us, be it positive or negative, so we can keep improving our service and make sure our guests feel at home. Regarding the the room, I would like to inform you that we do offer several room categories with different layouts and different facilities and features in order to satisfy each guest’s needs: some of these categories do also have a wardrobe for better storage, a coffee machine and some rooms are located towards the inner courtyard for more silence. We regret the delay in responding to your request regarding pool access and the misunderstanding regarding breakfast charges during billing. We will take internal measures to ensure that such communication issues and billing errors are avoided.Regarding your comment on the lights, I would kindly like to inform you that this is our light system in the rooms. We are a Design Boutique hotel and we are proud to be unique in our standard. Fortunately, taste and design have always been a subjective perception and because of this we are proud of our individuality.Nothing affects us more than a guest who has unfortunately left with negative memories of our house. We would be very happy to welcome you to our hotel again in the near future in order to convince you of our high standards of accommodation and service. If you have any further questions, feel free to reach out to us directly.Kind regards,

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overall Good.
Rooms are nice, service is ok, WiFi was very weak. This really makes a difference especially as I had to go to the local coffee shop to get large files sent. I reported this to the night team who tried to tell me that that's not the case. I explained the signal and speed was slow and this hindered work getting done. However no solution to the matter was offered. If your staying for pleasure then it's a very decent hotel.
2024년 2월에 2박 숙박함
답변 제공: Katrin - Front Desk Supervisor 님, 2024년 2월 20일
Dear guest, thank you very much for taking the time to send us your review. Our guests’ feedback is extremely valuable for us, so we can keep improving our service and make sure our guests feel at home. We are very sorry to hear that our hotel did not fully meet your expectations. Nothing affects us more than a guest who has unfortunately left with negative memories of our house. We are also very sorry to hear that our concept, of which we are highly proud, did not fulfill your expectations. . We would be very happy to welcome you to our hotel again in the near future in order to convince you of our high standards of accommodation and service. If you have any further questions, feel free to reach out to us directly.Best regards from Vienna,

8/10 - 좋아요

PO HAN

좋아요: 청결 상태
2024년 2월에 2박 숙박함
답변 제공: Katrin - Front Desk Supervisor 님, 2024년 2월 16일
Dear Po Han, thank you for your kind feedback! We are extremely delighted that you enjoyed your stay with us. We hope you will visit us again in a future date. Kind regards,

8/10 - 좋아요

TOMAS 님, Toronto

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Good location. Nice room but small. Staff snooty, restaurants closed. Breakfast overpriced at 38 euros each. Parking cost crazy at 40 euros for Valet VIP and they want a tip on top. Actually asked for it.
2024년 2월에 1박 숙박함
답변 제공: Katrin - Front Desk Supervisor 님, 2024년 2월 16일
Dear Tomas, thank you very much for taking the time to send us your review. Our guests’ feedback is extremely valuable for us, so we can keep improving our service and make sure our guests feel at home.We are sorry that we could not meet your expectations to the fullest satisfaction, but please be assured that we take your feedback and comments regarding the staff and hotel in general very seriously, as respectful and friendly treatment of guests is always very important to us. It was certainly never the staff's intention to make you feel uncomfortable. We would be very happy to welcome you to our hotel again in the near future in order to convince you of our high standards of accommodation and service. If you have any further questions, feel free to reach out to us directly. Best regards from Vienna,

10/10 - 훌륭해요

Krister

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Katrin - Front Desk Supervisor 님, 2024년 2월 16일
Dear Krister, thank you for your kind feedback! We are extremely delighted that you enjoyed your stay with us. We hope you will visit us again in a future date.Kind regards,

10/10 - 훌륭해요

Michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Katrin - Front Desk Supervisor 님, 2024년 2월 4일
Dear Michael, thank you for your kind feedback! We are extremely delighted that you enjoyed your stay with us. We hope you will visit us again in a future date.Kind regards,

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 3박 숙박함
답변 제공: Marina D. - Front Desk Supervisor 님, 2024년 1월 28일
Dear Guest,Thank you so much for your kind words! We're thrilled to hear that you had a wonderful experience during your stay with us. Your satisfaction is our top priority, and we're delighted that everything met your expectations.If there's anything else we can do to enhance your future visits or if you have any special requests, please don't hesitate to reach out. We look forward to welcoming you back for another fantastic stay!Warm regards

8/10 - 좋아요

ZHAO

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
the position of the hotel is very good. the room is small
2024년 1월에 1박 숙박함
답변 제공: Marina D. - Front Desk Supervisor 님, 2024년 1월 28일
Dear Guest,Thank you for sharing your feedback with us. We are pleased to hear that you found the location of our hotel to be very good.We understand that the size of the room may not have met your expectations. We apologize for any inconvenience this may have caused during your stay. Your feedback is valuable to us, and we will take it into consideration as we strive to improve the overall guest experience.If there is anything else we can do to make your future stays more comfortable, please do not hesitate to let us know. We appreciate your patronage and hope to welcome you back in the future.Best regards from Vienna

10/10 - 훌륭해요

Jack

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Marina D. - Front Desk Supervisor 님, 2024년 1월 28일
Dear Guest,Thank you so much for your kind words! We're thrilled to hear that you had a wonderful experience during your stay with us. Your satisfaction is our top priority, and we're delighted that everything met your expectations.If there's anything else we can do to enhance your future visits or if you have any special requests, please don't hesitate to reach out. We look forward to welcoming you back for another fantastic stay!Warm regards

10/10 - 훌륭해요

Radu 님, London

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great little hotel. Close to the city centre and transport links.
2024년 1월에 2박 숙박함
답변 제공: Marina D. - Front Desk Supervisor 님, 2024년 1월 28일
Dear Radu,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay at our hotel and found our location convenient for accessing the city center and transportation links.We strive to provide a comfortable and convenient experience for all our guests, and we're glad to know that you appreciated our efforts.We hope to have the pleasure of welcoming you back on your next visit to the city!Best regards

8/10 - 좋아요

Rand

2024년 1월에 2박 숙박함
답변 제공: Katrin - Front Desk Supervisor 님, 2024년 2월 4일
Dear Rand, thank you for your kind feedback! We are extremely delighted that you enjoyed your stay with us. We hope you will visit us again in a future date.Kind regards,