아침 식사 및 저녁 식사 제공, 현지 요리

호텔 카틀라 바이 케아호텔 여행 후기

3 out of 5

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 900개 이용 후기 중 471개" "
평점 8 - 좋아요. 900개 이용 후기 중 281개" "
평점 6 - 괜찮아요. 900개 이용 후기 중 110개" "
평점 4 - 별로예요. 900개 이용 후기 중 28개" "
평점 2 - 너무 별로예요. 900개 이용 후기 중 10개" "

9.2/10

청결 상태

8.8/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

JOHNSOO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Lucas 님, 2023년 12월 5일
Dear JohnsooThat's wonderful to hear! We're thrilled you enjoyed your stay. Your satisfaction is our top priority, and we're delighted to have made your experience a positive one. We look forward to welcoming you back soon!Kind regards,Hotel Katla

10/10 - 훌륭해요

SHIN

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
아침식사도 맛있고 시설도 좋고 위치도 오로라 보기 좋은 호텔입니다 추천합니다
2021년 11월에 1박 숙박함
답변 제공: Arnar B 님, 2021년 11월 22일
시간을 내어 리뷰를 남겨주셔서 감사합니다! 피드백에 진심으로 감사드리며 나중에 다시 뵐 수 있기를 바랍니다! 친애하는,

10/10 - 훌륭해요

Jungbin

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가성비 값
비크 시내와 6분 정도 떨어진 곳입니다. 주변 경관이 멋지고 호텔내 hot tub이 있습니다. 시설이 좋지는 않지만 그래도 잠깐 피로를 풀기에는 나쁘지 않습니다. 객실은 매우 깨끗했고 어메니티는 환경을 생각하게 하는 의미있는 제품이었습니다.
2019년 12월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
조금은 아쉬운 곳
화장실에서 냄세나는데 문을 열어둔 상태에서 체크인했더니 너무 불쾌한 냄세가 났아요. 공항까지는 요청한 시간에 데려다 주셨는데 6분 걸렸어요
2019년 12월에 1박 숙박함
답변 제공: Sævar 님, 2022년 10월 22일
Thank you for leaving a review. We are glad you enjoyed your stay and we hope to welcome you back soon.

10/10 - 훌륭해요

Dong Joon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 1박 숙박함
답변 제공: Sævar 님, 2022년 10월 22일
Thank you for rating us

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
비수기라 업그레이드 해주셨고. 밤에 작지만 야외 온천. 사우나 하면서 와인한잔 했어요. 너무 즐거운 시간이였어요.
2019년 12월에 1박 숙박함
답변 제공: Sævar 님, 2022년 10월 22일
Thank you for leaving a review. We are glad you enjoyed your stay and we hope to welcome you back soon.

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
직원들이 무뚝뚝하고 물어보는게 불편합니다. 친절한 안내가 없으며 귀챦아하는듯한 태도.. 경치는 좋습니다.
2019년 11월에 1박 숙박함
답변 제공: Sævar 님, 2022년 10월 22일
Thank you for leaving a review. We are glad you enjoyed your stay and we hope to welcome you back soon.

10/10 - 훌륭해요

ANO

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hot tub and sauna, I could not use the facilities. But that is the reason that I wanted to stay here.
2019년 11월에 1박 숙박함
답변 제공: Sævar 님, 2022년 10월 22일
Thank you for leaving a review. We are glad you enjoyed your stay and we hope to welcome you back soon.

10/10 - 훌륭해요

Hyojae

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
후기
완전 좋아요엔틱하고 야외 노천탕도 좋아요
2019년 10월에 1박 숙박함
답변 제공: Sævar 님, 2022년 10월 22일
Thank you for leaving a review. We are glad you enjoyed your stay and we hope to welcome you back soon.

6/10 - 괜찮아요

실제 이용하신 고객

그냥 평범한 호텔
직원이 그렇게 친절한것도 아니고 호텔도 평범했으며 조식도 그냥 그랬습니다. 가격에비해 그렇게 좋은편은 아니였습니다.
2019년 9월에 1박 숙박함
답변 제공: Sævar 님, 2022년 10월 22일
Thank you for leaving a review. We are glad you enjoyed your stay and we hope to welcome you back soon.

8/10 - 좋아요

SEUNGHYE

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2017년 12월에 1박 숙박함
답변 제공: SS 님, 2022년 10월 22일
Thank you for leaving a review. We are glad you enjoyed your stay and we hope to welcome you back soon.

10/10 - 훌륭해요

Yeonjeong

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
추워 덜덜
풍경도 너무 좋고 다 좋은데 방이 너어무 추움
2017년 12월에 1박 숙박함
답변 제공: SS 님, 2022년 10월 22일
Thank you for leaving a review. We are glad you enjoyed your stay and we hope to welcome you back soon.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
신축된 건물에 훌룡한 객실
무료 업그레이드를 받아서 새로지은 건물을 이용했는데, 객실이 넓고 훌룡했습니다. 위치도 검은모래해변 부근이라 좋고 주변에 호수가 있어 만족했습니다.
답변 제공: SS 님, 2022년 10월 22일
Thank you for leaving a review. We are glad you enjoyed your stay and we hope to welcome you back soon.

10/10 - 훌륭해요

Jiyoung

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
깨끗하고 쾌적한호텔
신축된 방이 너무깔끔하고 좋았어요. 따뜻쌨고요. 다만 로비와 방이 별도 건물로 떨어져있어 조식먹으러갈때랑 체크인 아웃할때 아예 옷을 껴입고 가야하는 불편함이 있었어요. 조식은 좀 부실합니다.
답변 제공: SS 님, 2022년 10월 22일
Thank you for leaving a review. We are glad you enjoyed your stay and we hope to welcome you back soon.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
블랙샌드비치에서 가까운 호텔
객실도 크고 부대시설도 잘 갖춰져 있어서 쾌적하게 지낼 수 있다. 조식도 훌륭하다. 멋진 산 바로 아래 위치해서 오로라를 보기에 좋고 그 산을 배경으로 다양한 사진 연출이 가능하다.
숙소 바로 앞에서 오로라
답변 제공: SS 님, 2022년 10월 22일
Thank you for leaving a review. We are glad you enjoyed your stay and we hope to welcome you back soon.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
가격대비 시설이 아쉬운 호텔
안락하지만 너무 작은 침대. 자다가 떨어지기좋음 빠른 와이파이 비크와 접근성 좋음 5km 총평 : 가격대비 좋지않음.
답변 제공: SS 님, 2022년 10월 22일
Thank you for leaving a review. We are glad you enjoyed your stay and we hope to welcome you back soon.

10/10 - 훌륭해요

Yohan Kwon 님, Seoul, Korea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect place!!
Perfect place for both long stay and short stay with clean room, nice breakfast, cute mini hot tub and service by host. I strongly recommend this hotel.
답변 제공: SS 님, 2022년 10월 22일
Thank you for leaving a review. We are glad you enjoyed your stay and we hope to welcome you back soon.

10/10 - 훌륭해요

Cameron

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place was amazing and we would definitely stay here again. The breakfast buffet was great!
2024년 5월에 2박 숙박함
답변 제공: Hotel Katla 님, 2024년 5월 22일
Thank you for your positive feedback regarding our hotel. Your feedback is valuable to us as we aim to enhance our guests' experiences. We look forward to welcoming you back for another enjoyable stay. Best regards, Hotel Katla Team

10/10 - 훌륭해요

CAROLINE

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just a 5 min drive into Vik. Friendly staff.
2024년 5월에 1박 숙박함
답변 제공: Lucas 님, 2024년 5월 19일
Dear Jeff,We are delighted that your stay was successful and you enjoyed our convenient location. We are happy to hear that you found our staff helpful and we are looking forward for your next stay in the future!Kind regards,Hotel KatlaKind regards,Hotel Katla

10/10 - 훌륭해요

Jeff

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice hotel in beautiful area. Close to many activities to enjoy
2024년 5월에 1박 숙박함
답변 제공: Lucas 님, 2024년 5월 19일
Dear Jeff,We are delighted that your stay was successful and you enjoyed our Hotel and surrounding. We are waiting for your next arrival in the future.Kind regards,Hotel Katla

10/10 - 훌륭해요

Matt

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel Katla was clean, comfortable, and well staffed. The breakfast was very good, with lots of options. Staff were friendly and helpful. The setting is beautiful.
2024년 4월에 1박 숙박함
답변 제공: Justyna 님, 2024년 4월 11일
Dear Matt, We are delighted that your stay was successful and you enjoyed our breakfast which helped you positively starts the day. We are looing forward for your next visit in the future! Kind regards, Hotel Katla

6/10 - 괜찮아요

Sdeepthi

It’s pricey
2024년 4월에 2박 숙박함
답변 제공: Justyna 님, 2024년 5월 14일
Good afternoon,Thank you for taking the time to share your feedback.Best regards,Hotel Katla

8/10 - 좋아요

beth

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice, clean rooms and really good location. Breakfast was good but the dinner buffet was a bit underwhelming.
2024년 3월에 2박 숙박함
답변 제공: Lucas 님, 2024년 4월 2일
Dear Beth,We are delighted that your stay was successful and you enjoyed our breakfast which helped you positively starts the day. We are changing the buffet every day, so we are feel sorry that we didn't meet your expectations this time. We are looing forward for your next visit in the future!Kind regards,Hotel Katla

10/10 - 훌륭해요

Jessika

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent! Will be staying here again at my next visit!
2024년 3월에 3박 숙박함
답변 제공: Justyna 님, 2024년 4월 1일
Dear Jessika, We are delighted that your stay was successful and you enjoyed our hotel. We are looking forward for your next stay in the future. Kind regards, Hotel Katla

10/10 - 훌륭해요

Marie-Therese

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Im neuen Gebäude super super schöne, großzügige und extrem saubere Zimmer. Ein paar Tage später haben wir nochmal im alten Gebäudetrakt übernachtet, der war etwas in die Jahre gekommen aber auch blitzsauber. Unserer Bitte, wieder im neuen Gebäude zu übernachten, konnte das Personal nicht nachkommen, hat dafür aber ein kostenloses Upgrade angeboten. Wirklich top, tolles Personal und nah an Vik aber ganz ruhig.
2024년 3월에 1박 숙박함
답변 제공: Lucas 님, 2024년 3월 29일
Dear Marie, We are delighted that your stay was successful and you enjoyed the design of our rooms and cleanliness. Furthermore we are grateful that you found our staff helpful and kind! We are looking forward for your arrival.Kind regards,Hotel Katla

10/10 - 훌륭해요

Edward

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
What an amazing little property. Out of the town of Vik, giving you the darkness needed to try to see the lights. The hot tub and changing areas were clean and accessible. Same with the sauna. Really cool to sit in the hot tub and see the sky while it’s snowing.
2024년 3월에 1박 숙박함
답변 제공: Lucas 님, 2024년 3월 29일
Dear Edward, We are delighted that your stay was successful and you enjoyed our facilities, which helped you relaxed after the day full of journey. We are looking forward for your arrival.Kind regards,Hotel Katla

10/10 - 훌륭해요

Rachael

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing hotel! Room was lovely and impeccably clean with (when the rain stopped!) beautiful sea views. Staff were welcoming and super helpful. Dinner and breakfast were great and there were lots of gluten free options which staff were very happy to assist me with. The trip was topped off by a sighting of the northern lights!!! Would stay here again in a heartbeat.
2024년 3월에 1박 숙박함
답변 제공: Lucas 님, 2024년 3월 29일
Dear Rachael, We are delighted that your stay was successful and you enjoyed our restaurant food. Furthermore we are grateful that you found our staff helpful and kind! We are looking forward for your arrival.Kind regards,Hotel Katla

10/10 - 훌륭해요

Inez

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
nur 5 Minuten Fahrzeit nach Vik, schöne Lage mit tollem Blick auf die Küste, sehr gutes Frühstück
2024년 3월에 2박 숙박함
답변 제공: Lucas 님, 2024년 3월 29일
Dear Inez,We are delighted that your stay was successful and you enjoyed stay in our Hotel. We are looking forward for your arrival.Kind regards,Hotel Katla

10/10 - 훌륭해요

Sungeun

2024년 3월에 1박 숙박함
답변 제공: Lucas 님, 2024년 4월 2일
Dear Sungeun,We are thrilled that your stay was successful and you enjoyed our Hotel. We are looking forward for your next visit.Kind regards,Hotel Katla

10/10 - 훌륭해요

MARCO

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Struttura sulla strada principale molto comoda. Ottima la colazione.
2024년 2월에 1박 숙박함
답변 제공: Lucas 님, 2024년 3월 4일
Hello,We are grateful that your stay was successful and you enjoyed our breakfast, which helped you positively start the day! We are looking forward for your next stay in the future!Kind regards,Hotel Katla

8/10 - 좋아요

Kristen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The setting is incredible - it was remote enough for us to see the Northern Lights over the hotel! But also convenient to Vik. The breakfast spread was impressive and the hot tub and sauna were awesome. The room is clean and pretty standard. Would stay here again!
2024년 2월에 1박 숙박함
답변 제공: Lucas 님, 2024년 2월 26일
Dear Kristen,We are delighted that your stay was successful and you was able to see the northern lights, while breakfast helped you positively start the day. We are looking forward for next opportunity to host you in the future.Kind regards,Hotel Katla

10/10 - 훌륭해요

Chantal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Mountain views and waffles for breakfast 10/10
Thank you so much for letting us stay slightly longer than expected....was greatly appreciated. The views from our room were just breathtaking! Only negative was the pool was always full so didn't get to use it!
2024년 2월에 2박 숙박함
답변 제공: Lucas 님, 2024년 2월 26일
Dear Chantal,We are delighted that your stay was successful and you was able to see the beautiful view form the room. . We are looking forward for next opportunity to host you in the future.Kind regards,Hotel Katla

8/10 - 좋아요

Anna-Lena

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Gutes Hotel mit kleinem Mangel
Wir haben 2 Nächte hier verbracht. Das Hotel erinnert von außen an eine amerikanische Kaserne und besteht aus mehreren Gebäuden. Uns haben die paar Meter durchs Freie laufen nicht gestört. Innen ist das Hotel sehr modern gestaltet. Es war alles sauber. Personal freundlich. Das Badezimmer war sehr klein und hatte quasi keine Abstellfläche, dafür gab es aber direkt vor der Badtür ein kleines Regal welches wir dann genutzt haben als Abstellfläche. Frühstück: Auswahl super. Brötchen, Toast, usw. Waffeleisen zum Waffel selbst machen. Wirklich ansprechend. Negativ ist uns die Hellhörigkeit des Zimmers aufgefallen. Erste Nacht saßen lange andere Gäste im Aufenthaltsbereich und haben sich lautstark unterhalten. Außerdem waren in beiden Nächten Gäste im Zimmer nebenan, die den Fernseher laufen ließen. Dieser hing wohl direkt an der Wand über unserem Bett. Man konnte sogar den Film erkennen, der geschaut wurde...
2024년 2월에 2박 숙박함
답변 제공: Lucas 님, 2024년 2월 26일
Dear Anna and Lena,We are delighted that you enjoyed your stay in our Hotel, while the breakfast helped you positively starts the day. We are sorry that you had trouble with loud neighbors, thank you for your honest opinion which will help us to improve level of our hospitality in the future. We are looking forward for your future visit!Kind regards,Hotel Katla

8/10 - 좋아요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room lighting too subdued. Main roon light needs to be much brighter.
2024년 2월에 2박 숙박함
답변 제공: Lucas 님, 2024년 2월 15일
Dear Paula,We are delighted to hear that your stay was successful. Thank you that you shared your feedback with us and pointed that the lights wasn't enough, we will take it into consideration. We are waiting for your next visit!Kind regards,Hotel Katla

10/10 - 훌륭해요

Jody

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Convenient layout of buildings around the main restaurant and hot tub. The food was fantastic and the rooms very comfortable. Very close to the town and easy to get to.
2024년 2월에 2박 숙박함
답변 제공: LUCAS 님, 2024년 2월 14일
Dear Jody,We are delighted to hear that your stay was successful and you found our hotel restaurant very tasty! The satisfaction of our guest is our main reason to work harder! We are waiting for opportunity to host you again! Kind regards,Hotel Katla

10/10 - 훌륭해요

thomas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice friendly place
2024년 2월에 2박 숙박함
답변 제공: Lucas 님, 2024년 2월 13일
Dear Thomas,We are delighted that your stay was successful and you found our hotel as a friendly place. We are looking forward for your next visit in the future! Kind regards,Hotel Katla

10/10 - 훌륭해요

Brooke

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is really great. Extremely clean, automatic door to get in and out of the building with the rooms, fast elevator, great dinner food, large comfortable bed, large room, fresh modern look. The only negatives are nitpicking: no mini fridge, breakfast extensive but no hot eggs or meats, toilet area a little cramped, no ice machine and the bartender a stickler about giving out ice to take to the room. Really a great stay and I would definitely stay there again.
2024년 2월에 2박 숙박함
답변 제공: Lucas 님, 2024년 2월 13일
Dear Brooke,We are delighted that your stay was successful and you found our rooms clean and comfortable. The satisfaction of our guests is on high priority, that's why we are so happy to hear that. We are looking forward for your next visit in the future.Kind regards,Hotel Katla

6/10 - 괜찮아요

Joanna

좋아요: 청결 상태, 직원 및 서비스
Ok
We had to wait to check-in even though there were a few staff at the bar opposite talking. On the paperwork I was given one room but was given the key to another, which turned out to face the mountain amd entrance to the other building, I wish we had the room on the paperwork as that seemed like it would face out. The room was basic. I could hear people move in the hallway which was frustrating. I realised after it was too late to cancel that it would have been cheaper to book direct. Reception didn't have cables for the car charging point, even though the receptionist knew it was common people in hire cars don't get given compatible chargers. The hot tub is very exposed, I booked this place as I wanted to use it but it was too windy. Overall fine but not great.
2024년 1월에 1박 숙박함
답변 제공: Lucas 님, 2024년 2월 13일
Dear Joanna,We want to thank you that you shared your feedback with us. We can't be responsible for the allocations of the room, as all the guests are equally important for us and would want to have the view from the room. We are popular Hotel that's why sometimes people need to wait and the bar staff is responsible for the bar, anyway sorry for the inconvenience that happened to you. The charging station is outdoor service which don't belong to our Hotel, but anyway is goof facility that guests can use here at the place, but we don't have the cables.We are sorry to hear that the weather was not so comfortable, but we can't be responsible for this inconvenience. We are waiting for your next visit to create better experience for you.Kind regards,Hotel Katla

10/10 - 훌륭해요

Anna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Lucas 님, 2024년 1월 30일
Dear Anna,We are delighted to hear that your stay was successful and we are glad to have opportunity to have you with us during your trip to Iceland. We are looking forward for your future visit!Kind regards,Hotel Katla

10/10 - 훌륭해요

Heather

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely accommodation, breakfast was great, really enjoyed the geothermal pool and thanks to Raphael on receptions great advice re: aurora apps we were able to see the northern lights on our trip.
2024년 1월에 1박 숙박함
답변 제공: Lucas 님, 2024년 1월 27일
Dear Heather,We are delighted to hear that your stay was successful and you enjoyed our amenities in spa area, while breakfast helps you start positively the day. We are glad that you found our staff helpful. We are hope to host you again in the future!Kind regards,Hotel Katla

10/10 - 훌륭해요

Tiffinie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Lucas 님, 2024년 1월 22일
Hello,We are delighted that your stay was successful and we are looking forward for your next visit!Kind regards,Hotel Katla

10/10 - 훌륭해요

Latika

단체 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel a great location. Great view from the hotel
2023년 12월에 1박 숙박함
답변 제공: Rafael, Hotel Katla 님, 2024년 1월 10일
Thank you for your kind words! We're thrilled that you had a great experience at Hotel Katla and enjoyed our fantastic location and the beautiful views. We hope to have the pleasure of welcoming you back for another wonderful stay in the future!

6/10 - 괜찮아요

Manfred

단체 여행
좋아요: 직원 및 서비스, 객실의 편안함
Nice cozy hotel with some work to be done
Room was small but clean and in good condition. Spa area (locker rooms, gym) smelly and dirty, could need some deep cleaning ... Sauna had some holes in the wall, hot tubs was ok, but could need some cleaning as well. Restaurant and breakfast were excellent, staff at reception (Raphael) was very polite and supportive
2024년 1월에 1박 숙박함
답변 제공: Lucas 님, 2024년 1월 22일
Dear Manfred,Thank you for taking the time to share your feedback with us. We appreciate your detailed review and are pleased to hear that you found the room to be small but clean and in good condition. It's always our goal to provide a comfortable and well-maintained space for our guests.We apologize for any inconvenience you experienced in the spa area. On a positive note, we're delighted to hear that you enjoyed the restaurant and breakfast. We are hope to host you again in the future!Kind regards,Hotel Katla

6/10 - 괜찮아요

Transilvanicum

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Gyönyőrű környezet, Egy nagyobb dézsának megfelelő kinti fürdő. Kicsi szoba. Pici fürdőszoba. Kevés ergonómia.
2024년 1월에 1박 숙박함
답변 제공: Rafael, Hotel Katla 님, 2024년 1월 10일
Thank you for taking the time to share your experience with us. We're delighted that you enjoyed the beautiful surroundings and the outdoor bath. We understand your concerns regarding the room size and bathroom ergonomics. Your feedback is invaluable, and we'll certainly take it into account as we continuously strive to enhance our guests' comfort and satisfaction. We hope to have the opportunity to welcome you back and provide an improved experience that exceeds your expectations.

10/10 - 훌륭해요

Kimberly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Rafael, Hotel Katla 님, 2024년 1월 10일
Thank you for choosing Hotel Katla and for your feedback! We're thrilled to hear you had a satisfying experience during your stay. We're always striving to make our guests' visits exceptional, and we hope to welcome you back for an even better stay in the future!

4/10 - 별로예요

Utkarsh

별로예요: 직원 및 서비스, 객실의 편안함
Not worth it
We stayed here during our trip to Iceland at the end of December. The prons of the property are its location just 5 minutes out of the city, in case you get lucky with northern lights activity during your visit and a decent breakfast. Other than that the establishment is just not worth the price tag it comes with. We started our check-in with a delay as the room was not yet ready and as part of the check-in, you are asked to sign a waiver that the property is not responsible for any of your belongings. This was a little off-putting as they don't even provide a safe in the room. We booked a double room with hot tub access and no information was provided to us about the hot tub access. For the price tag, this property is just not worth it as the service they provide is more like a motel whereas they market themselves as a three-start establishment.
2023년 12월에 1박 숙박함
답변 제공: Lucas 님, 2024년 1월 22일
Dear Utkarsh,First and foremost we want to thank you that you shared your feedback with us and you liked our location. We are feel sorry that we didn't met your expectations, it's true that you had the all right to check in at 3pm, but sometimes something doesn't going as planned, anyway we are sorry for that. We always inform the guest about all rules and available facilities so it was probably some misunderstanding. We are looking forward to host you again in the future to provide you better experience!Kind regards,Hotel Katla

8/10 - 좋아요

Jignesh

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Rafael, Hotel Katla 님, 2024년 1월 10일
Thank you for choosing Hotel Katla and for your feedback! We're thrilled to hear you had a satisfying experience during your stay. We're always striving to make our guests' visits exceptional, and we hope to welcome you back for an even better stay in the future! If there's anything specific we can do to earn that extra star next time, please let us know. Your input is invaluable to us.

10/10 - 훌륭해요

Nathan

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Cosy little hotel
The room was so clean, and stocked with towels, soap and tissues. The rooms were small but on a cosy way - Check-in was super quick and smooth.
2023년 12월에 1박 숙박함
답변 제공: Lucas 님, 2023년 12월 18일
Dear Nathan,We're delighted to hear that you found the room impeccably clean and well-stocked! It's wonderful to know that our efforts to provide a cozy atmosphere didn't go unnoticed, despite the room size. We always strive for a hassle-free check-in experience, and we're thrilled that you found it quick and smooth. Should your travels bring you back this way, we'd love to welcome you again!Kind regards,Hotel Katla

10/10 - 훌륭해요

Richard

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice stay!
The staff was very helpful and friendly! The morning Buffet breakfast was very nice! Rooms were comfortable!
2023년 12월에 2박 숙박함
답변 제공: Lucas 님, 2023년 12월 17일
Dear Richard,That's fantastic to hear! We're thrilled that you found our staff accommodating and friendly. It's great to know that you enjoyed our morning buffet, we strive to offer a delightful start to the day. Comfort is a priority for us, so we're pleased to hear you found the rooms to your liking. We hope to welcome you back soon for another enjoyable stay!Kind regards,Hotel Katla

8/10 - 좋아요

Molly

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스
This property is a good stay option with a sauna and hot tub. The breakfast buffet had many options. The staff was not very helpful or polite. We asked for our rooms to be cleaned and after a day of touring and hiking, we returned to our room not only uncleaned, but towels weren’t even replaced. When we went to the front desk to ask for towels they were curt with us. Another major issue was the bedding. The pillow and duvet have a rough sear-sucker pattern. It was uncomfortable, especially for my husband. When we asked for another fitted sheet so my husband could use that as a blanket, we were dismissed and told that wouldn’t work and that in Iceland you use a duvet only-again, the duvet wasn’t the problem but the cover was very textured and uncomfortable for my husband. Finally, we only got 1 pillow and when we asked for a second one, we were told no! We travel a lot throughout Europe and we are not unreasonable guest by any means. I have never written a negative review and have booked over 20 stays with Expedia. This property is nice, but the staff were just not hospitable at all.
2023년 12월에 2박 숙박함
답변 제공: Lucas 님, 2023년 12월 5일
I'm sorry to hear about your experience during your stay. I'm almost certain that there were misunderstanding, because the cleaning is on request only and you can find information in the room on the desk. Your feedback is crucial to us, and I apologize for the inconveniences you faced. Rest assured, I'll personally address these issues with our team to ensure such lapses in service and communication don't happen again. Your comfort and satisfaction are important to us, and we appreciate your honesty in sharing your concerns. If there's anything else you'd like to discuss or if you plan to visit us again, please reach out—I'd love to make it right for you.Kind regards,Hotel Katla