Dear JohnsooThat's wonderful to hear! We're thrilled you enjoyed your stay. Your satisfaction is our top priority, and we're delighted to have made your experience a positive one. We look forward to welcoming you back soon!Kind regards,Hotel Katla

시간을 내어 리뷰를 남겨주셔서 감사합니다! 피드백에 진심으로 감사드리며 나중에 다시 뵐 수 있기를 바랍니다! 친애하는,

Thank you for leaving a review. We are glad you enjoyed your stay and we hope to welcome you back soon.

Thank you for rating us

Thank you for leaving a review. We are glad you enjoyed your stay and we hope to welcome you back soon.

Thank you for leaving a review. We are glad you enjoyed your stay and we hope to welcome you back soon.

Thank you for leaving a review. We are glad you enjoyed your stay and we hope to welcome you back soon.

Thank you for leaving a review. We are glad you enjoyed your stay and we hope to welcome you back soon.

Thank you for leaving a review. We are glad you enjoyed your stay and we hope to welcome you back soon.

Thank you for leaving a review. We are glad you enjoyed your stay and we hope to welcome you back soon.

Thank you for leaving a review. We are glad you enjoyed your stay and we hope to welcome you back soon.

Thank you for leaving a review. We are glad you enjoyed your stay and we hope to welcome you back soon.

Thank you for leaving a review. We are glad you enjoyed your stay and we hope to welcome you back soon.

Thank you for leaving a review. We are glad you enjoyed your stay and we hope to welcome you back soon.

Thank you for leaving a review. We are glad you enjoyed your stay and we hope to welcome you back soon.

Thank you for leaving a review. We are glad you enjoyed your stay and we hope to welcome you back soon.

Dear Matt, We are delighted that your stay was successful and you enjoyed our breakfast which helped you positively starts the day. We are looing forward for your next visit in the future! Kind regards, Hotel Katla

Dear Beth,We are delighted that your stay was successful and you enjoyed our breakfast which helped you positively starts the day. We are changing the buffet every day, so we are feel sorry that we didn't meet your expectations this time. We are looing forward for your next visit in the future!Kind regards,Hotel Katla

Dear Jessika, We are delighted that your stay was successful and you enjoyed our hotel. We are looking forward for your next stay in the future. Kind regards, Hotel Katla

Dear Marie, We are delighted that your stay was successful and you enjoyed the design of our rooms and cleanliness. Furthermore we are grateful that you found our staff helpful and kind! We are looking forward for your arrival.Kind regards,Hotel Katla

Dear Edward, We are delighted that your stay was successful and you enjoyed our facilities, which helped you relaxed after the day full of journey. We are looking forward for your arrival.Kind regards,Hotel Katla

Dear Rachael, We are delighted that your stay was successful and you enjoyed our restaurant food. Furthermore we are grateful that you found our staff helpful and kind! We are looking forward for your arrival.Kind regards,Hotel Katla

Dear Inez,We are delighted that your stay was successful and you enjoyed stay in our Hotel. We are looking forward for your arrival.Kind regards,Hotel Katla

Dear Sungeun,We are thrilled that your stay was successful and you enjoyed our Hotel. We are looking forward for your next visit.Kind regards,Hotel Katla

Hello,We are grateful that your stay was successful and you enjoyed our breakfast, which helped you positively start the day! We are looking forward for your next stay in the future!Kind regards,Hotel Katla

Dear Kristen,We are delighted that your stay was successful and you was able to see the northern lights, while breakfast helped you positively start the day. We are looking forward for next opportunity to host you in the future.Kind regards,Hotel Katla

Dear Paula,We are delighted to hear that your stay was successful. Thank you that you shared your feedback with us and pointed that the lights wasn't enough, we will take it into consideration. We are waiting for your next visit!Kind regards,Hotel Katla

Dear Thomas,We are delighted that your stay was successful and you found our hotel as a friendly place. We are looking forward for your next visit in the future! Kind regards,Hotel Katla

Dear Brooke,We are delighted that your stay was successful and you found our rooms clean and comfortable. The satisfaction of our guests is on high priority, that's why we are so happy to hear that. We are looking forward for your next visit in the future.Kind regards,Hotel Katla

Dear Joanna,We want to thank you that you shared your feedback with us. We can't be responsible for the allocations of the room, as all the guests are equally important for us and would want to have the view from the room. We are popular Hotel that's why sometimes people need to wait and the bar staff is responsible for the bar, anyway sorry for the inconvenience that happened to you. The charging station is outdoor service which don't belong to our Hotel, but anyway is goof facility that guests can use here at the place, but we don't have the cables.We are sorry to hear that the weather was not so comfortable, but we can't be responsible for this inconvenience. We are waiting for your next visit to create better experience for you.Kind regards,Hotel Katla

Dear Anna,We are delighted to hear that your stay was successful and we are glad to have opportunity to have you with us during your trip to Iceland. We are looking forward for your future visit!Kind regards,Hotel Katla

Dear Heather,We are delighted to hear that your stay was successful and you enjoyed our amenities in spa area, while breakfast helps you start positively the day. We are glad that you found our staff helpful. We are hope to host you again in the future!Kind regards,Hotel Katla

Hello,We are delighted that your stay was successful and we are looking forward for your next visit!Kind regards,Hotel Katla

Thank you for your kind words! We're thrilled that you had a great experience at Hotel Katla and enjoyed our fantastic location and the beautiful views. We hope to have the pleasure of welcoming you back for another wonderful stay in the future!

Dear Manfred,Thank you for taking the time to share your feedback with us. We appreciate your detailed review and are pleased to hear that you found the room to be small but clean and in good condition. It's always our goal to provide a comfortable and well-maintained space for our guests.We apologize for any inconvenience you experienced in the spa area. On a positive note, we're delighted to hear that you enjoyed the restaurant and breakfast. We are hope to host you again in the future!Kind regards,Hotel Katla

Thank you for taking the time to share your experience with us. We're delighted that you enjoyed the beautiful surroundings and the outdoor bath. We understand your concerns regarding the room size and bathroom ergonomics. Your feedback is invaluable, and we'll certainly take it into account as we continuously strive to enhance our guests' comfort and satisfaction. We hope to have the opportunity to welcome you back and provide an improved experience that exceeds your expectations.

Thank you for choosing Hotel Katla and for your feedback! We're thrilled to hear you had a satisfying experience during your stay. We're always striving to make our guests' visits exceptional, and we hope to welcome you back for an even better stay in the future!

Dear Utkarsh,First and foremost we want to thank you that you shared your feedback with us and you liked our location. We are feel sorry that we didn't met your expectations, it's true that you had the all right to check in at 3pm, but sometimes something doesn't going as planned, anyway we are sorry for that. We always inform the guest about all rules and available facilities so it was probably some misunderstanding. We are looking forward to host you again in the future to provide you better experience!Kind regards,Hotel Katla

Thank you for choosing Hotel Katla and for your feedback! We're thrilled to hear you had a satisfying experience during your stay. We're always striving to make our guests' visits exceptional, and we hope to welcome you back for an even better stay in the future! If there's anything specific we can do to earn that extra star next time, please let us know. Your input is invaluable to us.

Dear Nathan,We're delighted to hear that you found the room impeccably clean and well-stocked! It's wonderful to know that our efforts to provide a cozy atmosphere didn't go unnoticed, despite the room size. We always strive for a hassle-free check-in experience, and we're thrilled that you found it quick and smooth. Should your travels bring you back this way, we'd love to welcome you again!Kind regards,Hotel Katla

Dear Richard,That's fantastic to hear! We're thrilled that you found our staff accommodating and friendly. It's great to know that you enjoyed our morning buffet, we strive to offer a delightful start to the day. Comfort is a priority for us, so we're pleased to hear you found the rooms to your liking. We hope to welcome you back soon for another enjoyable stay!Kind regards,Hotel Katla

I'm sorry to hear about your experience during your stay. I'm almost certain that there were misunderstanding, because the cleaning is on request only and you can find information in the room on the desk. Your feedback is crucial to us, and I apologize for the inconveniences you faced. Rest assured, I'll personally address these issues with our team to ensure such lapses in service and communication don't happen again. Your comfort and satisfaction are important to us, and we appreciate your honesty in sharing your concerns. If there's anything else you'd like to discuss or if you plan to visit us again, please reach out—I'd love to make it right for you.Kind regards,Hotel Katla

Dear Brenda,Thank you for your feedback, we're so happy to hear that your stay was successful. We are looking forward to your next visit!Kind regards,Hotel Katla

Dear Kelsey,Thank you so much for a such a high score, although we're sorry to hear about the inconveniences you experienced during your stay. We appreciate your feedback regarding the noise levels and the hot tub availability. We'll address these concerns promptly to ensure a more enjoyable experience for our future guests. Thank you for bringing this to our attention, and we hope to have another opportunity to host you in a quieter and more relaxing setting next time.Kind regards,Hotel Katla

Dear Katherine,We sincerely regret any inconvenience you may have experienced during your stay. However, please keep in mind that such a low rating is typically reserved for the most extreme cases, which we hope you can agree this wasn't. Please note that our guests' satisfaction is our main priority. Therefore, we've thoroughly investigated the concerns raised during your stay.Regarding the bed arrangement, we apologize for any confusion. Our aim is to offer a comfortable and pleasant experience to all our guests. To cater to diverse preferences, we've invested in high-quality single mattresses that can be combined to form a double bed or kept separately as twins, depending on guest preference. This is a common practice in most hotels in Iceland, and we believe you will have a wonderful sleeping experience.Regarding the second issue, upon a detailed inspection by our team, we discovered that what was perceived as body fluids was actually a stain from a cleaning product. Concerning the refund issue, it seemed that you were actively seeking a refund from the outset and later threatened the front desk, stating that if you didn’t receive a refund, you would leave a highly negative review. Our establishment and Expedia uphold strong values and provide refunds when valid reasons are identified, and that was not the case in this situation.It’s also important to note that you booked a standard room, and we offered a complimentary upgrade to a superior room.We encourage potential guests to consider all reviews and evaluate the overall experience. We have nearly a thousand reviews on Expedia alone, and we invite you to review them to form your own conclusions. We're committed to ensuring your stay is as delightful as possible.

Dear Danielle,Thank you for your positive review! We're thrilled you enjoyed our beautiful hotel and the breakfast experience. The hot tub is indeed a good way to relax after a long day. Unfortunately, we cannot control the temperature because nature is in charge of it; as this is a natural thermal pool, we cannot adjust the temperature. Normally, it's around 40 degrees, but it depends on external conditions. We appreciate your feedback and hope to welcome you back soon!

Thank you for sharing your feedback with us. We're delighted that you enjoyed our restaurant, particularly the lamb dish, which is indeed a must-try in Iceland and a key part of the experience. It's rewarding to know that our culinary offerings made a positive impression on your visit.We're genuinely sorry to hear about the discomfort with the beds. Your comfort is paramount, and we regret any inconvenience caused. While we generally receive positive feedback about our mattresses, we understand that preferences vary. We are confident in the high standards of our mattresses.We value your patronage and hope to have the pleasure of welcoming you back for an improved stay.Warm regards,

We appreciate your concise yet positive feedback! We're delighted that you found our hotel welcoming and that you enjoyed your stay with us, as this is our main purpose! We look forward to serving you again in the future!