바(숙박 시설 내)

노보텔 와브레 브뤼셀 이스트 호텔 여행 후기

3 out of 5

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 240개 이용 후기 중 110개" "
평점 8 - 좋아요. 240개 이용 후기 중 82개" "
평점 6 - 괜찮아요. 240개 이용 후기 중 25개" "
평점 4 - 별로예요. 240개 이용 후기 중 12개" "
평점 2 - 너무 별로예요. 240개 이용 후기 중 11개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

8.8/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not recommend
No waste box, no dryer, no shoes, very cold, no water bottle, poor food, during 3 days, romm temperature is very cold.
2022년 11월에 3박 숙박함
답변 제공: Jean-Christophe Imbert, General Manager 님, 2022년 11월 14일
Dear Guest,Thank you for taking the time to provide us with your review.The comfort and satisfaction of our guests are of the utmost importance to us, and we are always open to candid feedback and have taken note of your comments. If there is anything at all that we can help you with during your time here, please don't hesitate to let our team know.However, we are a bit confused by some of the points you commented on, as we do have waste box in each room, hair dryers are available at any time on demand. Our executive rooms have more amenities than ou superior rooms, and do include slippers, bathrobe, and a stocked mini-fridge. Feel free to ask for a free upgrade next time, or book directly this type of room, should you wish to enjoy its perks.Moreover, we regret that your dining experience did not meet your expectations and are always open to suggestions on how we may improve.We hope we can welcome you back in the future.Kind regards,Jean-Christophe Imbert, General Manager

10/10 - 훌륭해요

Doreen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Exceeded our expectations. A cozy family oriented hotel. Games provided were entertaining for both adults and children. Away from the bustling city. A good place to relax.
2023년 12월에 3박 숙박함
답변 제공: Helleputte Eloïse, Front office Manager 님, 2024년 1월 4일
Dear Doreen,Thank you for sharing the review of your stay with us.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back for another excellent experience with us. Kind regards,Helleputte Eloïse, Front office Manager

8/10 - 좋아요

T

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel with some strange issues
Really nice hotel with much bigger rooms than normal. Decor is very nice and staff are great. Our breakfast was included in our rate. I heard it was 20 euros extra - although the b/fast was good I would not have paid 20 euros for it. The milk was off on our first morning showing a lack of attention to detail. There was a strange smell in the left (~ drains? ) . The lights down the entrance to the hotel weren't on as a "cost saving measure after covid". This is ridiculous and quite frankly dangerous as the site has masses of Tesla chargers so traffic is constant into the site - it is a matter of time before there is an accident becasue of this.
2023년 12월에 2박 숙박함
답변 제공: Helleputte Eloïse, Front office Manager 님, 2023년 12월 26일
Dear Guest, Please accept our thanks for your review.Our team strives to create a memorable experience for our guests by always providing top-notch service, and we appreciate your mention of their quality service. We apologise for any inconvenience and will look into the issue you mention immediately. All of the team do hope that we have the pleasure of seeing you again in the future. Kind regards,Helleputte Eloïse, Front office Manager

8/10 - 좋아요

LEONARDO GONZALO NAZARENO

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Helleputte Eloïse, Front office Manager 님, 2023년 12월 26일
Dear Leonardo Gonzalo,Our sincerest thanks for this positive review of your stay at our hotel.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again on another occasion.Best wishes,Helleputte Eloïse, Front office Manager

10/10 - 훌륭해요

Derek

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel have stayed on three different occasions and always consistent. Room is comfortable and breakfast is great!
2023년 12월에 2박 숙박함
답변 제공: Helleputte Eloïse, Front office Manager 님, 2023년 12월 26일
Dear Derek,Thank you for taking the time to share your feedback.We are glad that you had a pleasant stay and appreciated our high standards and quality service. Our dedicated team always aim to deliver the best experience to all of our guests and your kind words are truly rewarding.It's great to hear that you were able to make the most of our tasty breakfast, and hope it kick-started your day.We hope to welcome you back in the future.Best wishes,Helleputte Eloïse, Front office Manager

10/10 - 훌륭해요

Anastasios

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Πολύ όμορφο δωμάτιο. Μείναμε 2 ενήλικες και ένα παιδί 6 ετών .Πολυ ωραίο πρωινό και πολύ εξυπηρετικό προσωπικο
2023년 12월에 4박 숙박함
답변 제공: Jean-Christophe Imbert, General Manager 님, 2023년 12월 13일
Dear Anastasios,Thank you for your review.Χαιρόμαστε που το δωμάτιο σας άρεσε. Είναι επίσης χαρά μας που το πρωινό σας προσέφερε μια ευχάριστη αρχή της ημέρας, με ποικιλία επιλογών για όλες τις προτιμήσεις. Ευχαριστούμε που επισημάνατε την εξυπηρετικότητα του προσωπικού μας, το οποίο είναι πάντα έτοιμο να προσφέρει την καλύτερη δυνατή εξυπηρέτηση.We look forward to seeing you again on your next visit.Best wishes,Jean-Christophe Imbert, General Manager

6/10 - 괜찮아요

joffrey

2023년 12월에 1박 숙박함
답변 제공: Eloïse Helleputte Front Office Manager 님, 2023년 12월 13일
Cher Joffrey, Merci de votre commentaire.Nous sommes navrés que votre séjour parmi nous n'ait pas pleinement répondu à vos attentes.Nous restons à votre écoute pour toutes suggestions de votre part nous permettant de continuer à faire progresser la qualité de nos prestations.Votre satisfaction est notre principal objectif.Nous espérons avoir le plaisir de vous recevoir à nouveau parmi nous.Cordialement,Eloïse HelleputteFront Office Manager

8/10 - 좋아요

Herve

2023년 11월에 2박 숙박함
답변 제공: Jean-Christophe Imbert, General Manager 님, 2023년 12월 13일
Cher Hervé,Merci d’avoir rédigé cet avis.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement.Cordialement,Jean-Christophe Imbert, General Manager

10/10 - 훌륭해요

Philippe

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bonne adresse
Séjour réussi Personnel à la réception à l’écoute et disponible Chambre très spacieuse pour 2 Salle de bain très propre, grande douche Seule critique: oreillers peu souples
2023년 11월에 3박 숙박함
답변 제공: Jean-Christophe Imbert, General Manager 님, 2023년 12월 4일
Cher Philippe,Nous vous remercions pour votre retour d'expérience.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Merci d'avoir mentionné notre emplacement.Nous espérons vous revoir pour un séjour 100 % réussi,Jean-Christophe Imbert, General Manager

8/10 - 좋아요

Eric

출장 여행
좋아요: 직원 및 서비스
Good Enough
Good reception stuff helpful when you need help
2023년 11월에 4박 숙박함
답변 제공: Jean-Christophe Imbert, General Manager 님, 2023년 12월 4일
Dear Eric,Thanks for taking the time to provide feedback about your time at our hotel.We are so glad that you enjoyed your recent stay with us. However, we are sorry that you felt our high standards of service weren't reached on this occasion. We truly value all feedback and rest assured, your comments will be reviewed with our team.We hope to welcome you back. Best wishes,Jean-Christophe Imbert, General Manager

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good Hotel and Friendly Staff - Missing Rewards
Good location and price. Friendly staff. It has been over a week and I have not received my reward nights. disappointing.
2023년 10월에 12박 숙박함
답변 제공: Jean-Christophe Imbert, General Manager 님, 2023년 11월 20일
Dear Guest,Thank you for reviewing your recent stay at our hotel.We're delighted to hear that our convenient location and competitive pricing met your expectations, and that our team's hospitality contributed positively to your stay. We appreciate your kind words regarding our staff's friendliness. Regarding the rewards, we understand the importance of such benefits to our guests. However, booking must be made through Accor to get the rewards and not through a third party.We look forward to the opportunity to welcome you back in the future,Kind regards,Jean-Christophe Imbert, General Manager

2/10 - 너무 별로예요

Cécile

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Jean-Christophe Imbert, General Manager 님, 2023년 11월 5일
Chère Cécile,Merci d'avoir pris le temps de ce retour d'expérience.Merci pour vos appréciations de la propreté des lieux ainsi que de la qualité du service.Nous sommes navrés que votre chambre n'ait pas totalement répondu à vos attentes. Nous avons pris note de vos observations.Nous sommes ravis que vous ayez apprécié la literie également.Ce serait un plaisir de vous revoir,Jean-Christophe Imbert, General Manager

10/10 - 훌륭해요

gözde can

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Jean-Christophe Imbert, General Manager 님, 2023년 11월 2일
Dear Gözde Can,Thank you for sharing your review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back.Best wishes,Jean-Christophe Imbert, General Manager

10/10 - 훌륭해요

Per

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel
Really nice hotel with very friendly and helpful staff
2023년 10월에 1박 숙박함
답변 제공: Jean-Christophe Imbert, General Manager 님, 2023년 10월 25일
Dear Per,Thank you for taking the time to share your opinion with us.We are delighted to hear that you found our hotel to be really nice and appreciated the friendliness and helpfulness of our staff. Our team is dedicated to providing exceptional service, and it's always rewarding to know that our efforts have made a difference in our guests' stay.We look forward to the pleasure of welcoming you back again in the future. Many thanks,Jean-Christophe Imbert, General Manager

10/10 - 훌륭해요

Laurent

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Jean-Christophe Imbert, General Manager 님, 2023년 10월 20일
Cher Laurent,Merci pour ce commentaire.Nous sommes ravis de lire que notre hôtel a répondu à toutes vos attentes et que vous avez apprécié le service.Nous espérons vous accueillir de nouveau très bientôt.Cordialement,Jean-Christophe Imbert, General Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel for business stays but the restaurant is not something to count in so I recommend finding something in the neighborhood.
2023년 9월에 1박 숙박함
답변 제공: Jean-Christophe Imbert, General Manager 님, 2023년 9월 26일
Dear Guest,Thank you for positively reviewing your visit.We are delighted to hear that you found our hotel suitable for business stays and appreciated the cleanliness and comfort of our rooms. However, we are sorry to hear that our restaurant did not meet your expectations. Our hotel is located just a short drive from Wavre city center, which offers a variety of shops, bars, and restaurants for you to explore and enjoy local Belgian specialties.We hope to see you again in the future. Best regards,Jean-Christophe Imbert, General Manager

6/10 - 괜찮아요

Eliel

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The staff is nice and helpful! Breakfast was included in our price and it was excellent, many varieties of food But! The carpet is REALLY smelly! Like nauseous Need to be replaced
2023년 9월에 3박 숙박함
답변 제공: Jean-Christophe Imbert, General Manager 님, 2023년 9월 22일
Dear Eliel,Thank you for choosing to stay with us and for taking the time to share your feedback. We greatly appreciate your compliments regarding our friendly and helpful staff, as well as your positive comments about the breakfast selection.However, I must apologize for the issue you experienced with the carpet in your room. Your feedback about the unpleasant smell is concerning, and we take such matters seriously. Rest assured that we will investigate this matter promptly and take the necessary steps to address it, which may include replacing the carpet if needed.We are committed to providing a comfortable and pleasant environment for our guests, and your feedback helps us in achieving that goal. If you have any further comments or concerns or if there is anything specific you would like us to address, please do not hesitate to reach out to us directly.Once again, thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future, providing you with an even better experience.Jean-Christophe Imbert, General Manager

10/10 - 훌륭해요

Karen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect theme park stay
We stayed here for 2 nights as part of a theme park road trip. It was great to be so close to Walibi, the park was a 5 minute walk away. The staff were so helpful and welcoming from the minute we entered the hotel. The pool, table football table, games table and fitness room were great too.
2023년 8월에 2박 숙박함
답변 제공: Jean-Christophe Imbert, General Manager 님, 2023년 8월 26일
Dear Karen, Thank you so much for these kind comments about your stay.We are so glad to hear that you enjoyed your stay with us.It would be a pleasure to welcome you back. Best wishes,Jean-Christophe Imbert, General Manager

10/10 - 훌륭해요

Caine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Fantastic place, great pool
2023년 8월에 1박 숙박함
답변 제공: Jean-Christophe Imbert, General Manager 님, 2023년 8월 26일
Dear Guest,We appreciate receiving this positive review of your stay.We are thrilled to hear that you found our pool to be fantastic. Our heated outdoor swimming pool is indeed one of the highlights of our hotel, and we are glad that you enjoyed it. It's also great to know that you were satisfied with the cleanliness of your room, the condition of the hotel, and the service provided by our team. Our staff works diligently to ensure that all our guests have a comfortable and memorable stay.We look forward to welcoming you again. Best wishes,Jean-Christophe Imbert, General Manager

10/10 - 훌륭해요

Sean

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Le receptioniste pouvait être un peu plus souriant et j'ai demander de préparer le canapé lit 10 jours en avance mais a mon arriver on m'a dit que le collègue ne l'avait pas noter la veille et que du coup il peut rien faire.
2023년 8월에 3박 숙박함
답변 제공: Jean-Christophe Imbert, General Manager 님, 2023년 9월 6일
Cher Sean,Nous vous remercions d'avoir pris le soin de rédiger cet avis suite à votre séjour au Novotel Wavre Brussels East.Nous sommes ravis de constater que vous avez apprécié la propreté de votre chambre et le confort de celle-ci. Cependant, nous regrettons que l'accueil et la préparation du canapé-lit n'aient pas été à la hauteur de vos attentes. Nous nous excusons pour ce désagrément et nous veillerons à améliorer la communication entre nos équipes afin d'éviter ce genre de situation à l'avenir.Au plaisir de vous recevoir de nouveau,Jean-Christophe Imbert, General Manager

10/10 - 훌륭해요

Marcel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함
답변 제공: Jean-Christophe Imbert, General Manager 님, 2023년 8월 8일
Lieber Marcel,vielen Dank, dass Sie sich die Zeit genommen haben, unser Hotel zu bewerten!Über Ihr positives Feedback freuen wir uns sehr! Ihre Zufriedenheit ist für uns, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung.Wir hoffen, Sie besuchen uns wieder einmal.Mit freundlichen Grüßen,Jean-Christophe Imbert, General Manager

10/10 - 훌륭해요

Zoé Hajime Velasco

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Superbe
2023년 7월에 7박 숙박함
답변 제공: Jean-Christophe Imbert, General Manager 님, 2023년 8월 8일
Chère Zoé Hajime,Merci d'avoir partagé votre expérience chez nous.Nous sommes heureux que votre séjour parmi nous et la propreté aient été très satisfaisants.Au plaisir de vous revoir parmi nous,Jean-Christophe Imbert, General Manager

10/10 - 훌륭해요

Claus

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place
Great place with an unformal atmosphere.
2023년 7월에 1박 숙박함
답변 제공: Jean-Christophe Imbert, General Manager 님, 2023년 8월 2일
Dear Claus,Thank you for taking the time to review your recent stay.We do our best to ensure that guests feel welcome and it is very rewarding to read that you enjoyed your stay and appreciated the quality of our services.The entire team look forward to welcoming you back for a future visit.Kind regards,Jean-Christophe Imbert, General Manager

10/10 - 훌륭해요

elody

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 2박 숙박함
답변 제공: Jean-Christophe Imbert, General Manager 님, 2023년 7월 29일
Chère Elody,Merci d'avoir partagé l'expérience positive de ce moment passé parmi nous.C'est un plaisir de lire que vous avez apprécié votre séjour et le confort de la chambre en particulier.Nous serions ravis de vous recevoir une nouvelle fois très prochainement. Bien à vous,Jean-Christophe Imbert, General Manager

10/10 - 훌륭해요

Georges

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 3박 숙박함
답변 제공: Jean-Christophe Imbert, General Manager 님, 2023년 7월 26일
Cher Georges,Nous vous remercions pour ce retour très positif.Nous sommes ravis de lire que notre hôtel a répondu à toutes vos attentes et que vous avez apprécié le service.Ce serait un plaisir de vous recevoir à nouveau. Sincères salutations,Jean-Christophe Imbert, General Manager

8/10 - 좋아요

John Mark

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 4박 숙박함
답변 제공: Jean-Christophe Imbert, General Manager 님, 2023년 7월 26일
Dear John,Thank you for your positive review.We're pleased that you had a pleasant stay with us and appreciated our high standards.The entire team look forward to welcoming you back on a future visit.Kind regards,Jean-Christophe Imbert, General Manager

8/10 - 좋아요

claudine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.,,
2023년 7월에 5박 숙박함
답변 제공: Jean-Christophe Imbert, General Manager 님, 2023년 7월 26일
Chère Claudine,Merci pour la rédaction de cet aimable commentaire.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous recevoir à nouveau,Jean-Christophe Imbert, General Manager

10/10 - 훌륭해요

Antoine

2023년 7월에 1박 숙박함
답변 제공: Jean-Christophe Imbert, General Manager 님, 2023년 7월 19일
Cher Antoine,Merci pour ce retour très positif.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Nous espérons vous recevoir une nouvelle fois pour une expérience toujours de qualité. Bien à vous,Jean-Christophe Imbert, General Manager

10/10 - 훌륭해요

Martijn

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
De kamer was schoon en netjes. Het is even uitzoeken hoe het licht werkt, maar na uitleg bij de receptie lukte het. Daarnaast is het een erg kindvriendelijk hotel met een verwarmd buitenzwembad.
2023년 7월에 1박 숙박함
답변 제공: Jean-Christophe Imbert, General Manager 님, 2023년 7월 6일
Beste Martijn,We danken u voor uw feedback.Het doet ons enorm veel deugd te lezen dat u, afgaand op de score die u ons gaf, tevreden bent.Een volgende keer verwelkomen we u graag opnieuw.Met vriendelijke groet,Jean-Christophe Imbert, General Manager

10/10 - 훌륭해요

Derek

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Second time staying here and we love it. Staff is nice , room is spacious and comfortable and the Air Conditioning works Great !! Very good breakfast and free parking.
2023년 6월에 2박 숙박함
답변 제공: Jean-Christophe Imbert, General Manager 님, 2023년 6월 21일
Dear Derek,Thank you for such a positive review of your stay.Our dedicated team always aims to give the best experience to all our guests and it is rewarding for us that you appreciated the high standards we set ourselves.We hope to see you again in the future.Kind regards,Jean-Christophe Imbert, General Manager

10/10 - 훌륭해요

Kris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Kamer ruim en proper. Ontbijt ook heel uitgebreid! Goede ligging voor een bezoekje aan Walibi .
2023년 6월에 1박 숙박함
답변 제공: Jean-Christophe Imbert, General Manager 님, 2023년 6월 19일
Beste Kris,Dank u voor uw mooie beoordeling.Wat fijn om te lezen dat we hebben kunnen bijdragen aan een aangenaam verblijf door onze gunstige ligging en het lekkere ontbijt!Groetjes!Jean-Christophe Imbert, General Manager

10/10 - 훌륭해요

SANDRINE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Séjour de qualité
Hôtel moderne, très belle décoration ! Malgré notre arrivée tardive (1h30 du matin suite au festival Werchter) le réceptionniste (averti au préalable par mail) a été très gentil, très accueillant. Chambre spacieuse et fonctionnelle, literie très confortable. L'Hôtel est propre, le personnel est très gentil et serviable. Nous avons passé une nuit très récupératrice. Le petit déjeuner est très bon est varié, il y en a pour tous les goûts ! Différents jus de fruit, du sucré (gaufres, pancakes, viennoiseries, différents pains, salade de fruits, différentes confitures et pâtes à tartiner etc.), du salé (oeuf brouillés, oeuf à la coque, jambon, fromage, saumon fumé, haricots blancs, saucisses, lard, fromage frais, camembert, mozarella etc!) Cet hôtel est vraiment très bien, nous n'hésiterons pas y retourner !
2023년 6월에 1박 숙박함
답변 제공: Jean-Christophe Imbert, General Manager 님, 2023년 6월 19일
Chère Sandrine,Merci pour cette appréciation maximale.Nous sommes enchantés que vous ayez apprécié l’agencement fonctionnel de votre chambre ainsi que la sympathie de notre équipe et nous lui transmettons immédiatement vos remerciements !Nous espérons avoir l'occasion de vous accueillir une fois de plus très vite pour une expérience toujours de qualité. Bien cordialement,Jean-Christophe Imbert, General Manager

8/10 - 좋아요

Cédric

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Très bien mais
Très propre, très confortable. C'est un très bon hôtel si ce n'est le tarif du petit-déjeuner à 20 euros, ce qui est scandaleusement élevé
2023년 6월에 1박 숙박함
답변 제공: Jean-Christophe Imbert, General Manager 님, 2023년 6월 13일
Cher Cédric,Merci d'avoir pris le temps de rédiger ce commentaire.Nous sommes heureux que vous ayez apprécié la propreté des lieux, le confort de nos hôtes est une priorité. Nous avons bien pris note de votre remarque concernant le prix de notre petit déjeuner.Au plaisir de vous recevoir à nouveau très bientôt,Jean-Christophe Imbert, General Manager

10/10 - 훌륭해요

Daniel 님, Boulder City

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This Novotel Wavre property have a country side feel with is outdoor swimming pool and garden area. Ampel outside lounging area - perfect for summer morning coffee and end of day happy hour. Convenient to Carrefour shopping center and Q fast food. Also, a very short drive into Wavre city center with excellent variety of restaurants. Front desk staff was knowledgeable about local area. The drive into Brussels is easy and took us less than 30 minutes. Train service is a bit inconvenient into Brussels - driving affords flexibility, especially, if you are staying in Brussels for Grand Platz dinner and light show. We liked the location of this hotel..
2023년 6월에 5박 숙박함
답변 제공: Jean-Christophe Imbert, General Manager 님, 2023년 6월 12일
Dear Daniel,Thank you for reviewing your recent stay.We are glad that you enjoyed your stay with us and that you found our location was ideal for your requirements.We look forward to welcoming you back in the future.Kind regards,Jean-Christophe Imbert, General Manager

2/10 - 너무 별로예요

Rahman

2023년 6월에 2박 숙박함
답변 제공: Jean-Christophe Imbert, General Manager 님, 2023년 6월 12일
Dear Rahman,Thank you for taking the time to share your review.We hope we can do better on your next visit.We would appreciate it if you could provide us with some more information.We hope you will consider staying with us again in the future. Best regards,Jean-Christophe Imbert, General Manager

10/10 - 훌륭해요

Pierre

2023년 6월에 2박 숙박함
답변 제공: Jean-Christophe Imbert, Directeur général 님, 2023년 6월 12일
Cher Pierre,Merci pour ce retour très positif.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous revoir pour un moment tout aussi sympathique,Jean-Christophe Imbert, Directeur général

10/10 - 훌륭해요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location, lovely hotel.
Excellent location, close to the motorway. Disappointed to find the restaurant was closed but found a lovely local Italian restaurant about 15 min walk up the hill (downhill on the way back fortunately!). The hotel and the staff were fantastic and very welcoming. The breakfast was extremely good with a huge variety. The only negative was the same as others have said - paper cups in the room for the tea and coffee. This meant when we wanted a second cup we had to go downstairs to ask for another paper cup rather than wash up any cups we had. For such a good quality hotel, the paper cups cheapened the experience.
2023년 6월에 1박 숙박함
답변 제공: Jean-Christophe Imbert, General Manager 님, 2023년 6월 11일
Dear Patricia,Thank you for taking the time to let us know your opinion of your recent stay.It is always rewarding for our team to be complimented by a guest and we are pleased that you received the courteous and professional service expected.It’s also great to know we were able to tempt your taste buds with the wide selection on offer on our breakfast buffet.We look forward to welcoming you back on a future occasion. Best wishes,Jean-Christophe Imbert, General Manager

10/10 - 훌륭해요

Nazia

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함
답변 제공: Jean-Christophe Imbert, General Manager 님, 2023년 6월 12일
Beste gast,Bedankt voor uw positieve review.Het verheugt ons dat u tevreden was over de netheid van uw kamer en dat uw verblijf bij ons naar wens was.Hartelijke groet,Jean-Christophe Imbert, General Manager

10/10 - 훌륭해요

Issei

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 2박 숙박함
답변 제공: Jean-Christophe Imbert, Hoteldirektor 님, 2023년 6월 1일
Sehr geehrter Issei,vielen Dank für Ihre tolle Bewertung unseres Hotels.Mit Wohlgefallen haben wir gelesen, dass es Ihnen bei uns gut gefallen hat und dass Sie einen rundum schönen Aufenthalt hatten.Wir hoffen, Sie hatten eine angenehme Zeit in Wavre und würden uns freuen, Sie in Zukunft wieder bei uns begrüßen zu dürfen!Jean-Christophe Imbert, Hoteldirektor

8/10 - 좋아요

Eric

2023년 5월에 1박 숙박함
답변 제공: Jean-Christophe Imbert, Directeur général 님, 2023년 5월 29일
Cher Eric,Merci pour ce retour très positif.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Ce sera un plaisir de de vous recevoir une fois de plus. Bien à vous,Jean-Christophe Imbert, Directeur général

10/10 - 훌륭해요

Fatiha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Tres bon sejour , literie tres tres confortable, tv geante , accueil au top , on reviendra , jamais 2 sans 3 comme on dit
2023년 5월에 2박 숙박함
답변 제공: Jean-Christophe Imbert, General Manager 님, 2023년 5월 24일
Chère Fatiha, Nous vous remercions d'avoir pris le temps de partager vos impressions avec nous.L'ensemble du personnel vous exprime toute sa gratitude pour vos gentils mots sur la qualité du service et de l'accueil.Votre allusion à la qualité de nos chambres est grandement appréciée. Merci pour la bonne note attribuéeNous espérons vous revoir bientôt.Jean-Christophe Imbert, General Manager

8/10 - 좋아요

mohsen

2023년 5월에 4박 숙박함
답변 제공: Jean-Christophe Imbert, General Manager 님, 2023년 6월 12일
Dear Mohsen,Thank you for sharing this review of your time at our hotel.We are pleased that we were able to meet your expectations.We hope to see you again soon for another enjoyable experience.Best wishes,Jean-Christophe Imbert, General Manager

8/10 - 좋아요

Zohra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
La propreté des chambres , le petit déjeuner etait copieux et bon. Bémol pour le bruit le soir , portes qui claquent ,beaucoup de pas d'enfants ou je ne sais qui pas tres reposant.
2023년 5월에 1박 숙박함
답변 제공: Jean-Christophe Imbert, General Manager 님, 2023년 5월 13일
Chère Zohra,Nous vous remercions d'avoir pris le temps de partager votre expérience dans notre établissement. Nous sommes ravis d'apprendre que vous avez apprécié la propreté des chambres ainsi que notre petit déjeuner copieux.Cependant, nous sommes navrés d'apprendre que le bruit a perturbé votre séjour. Soyez assurée que nous prenons en compte vos remarques et nous nous efforçons continuellement d'améliorer le confort de nos clients. Votre tranquillité et votre satisfaction sont nos priorités.Nous espérons avoir l'opportunité de vous accueillir de nouveau et de vous offrir une expérience à la hauteur de vos attentes. N'hésitez pas à nous faire part de vos préférences lors de votre prochaine réservation, afin que nous puissions vous attribuer une chambre plus adaptée à vos besoins.Cordialement,Jean-Christophe Imbert, General Manager

10/10 - 훌륭해요

Alice

2023년 5월에 1박 숙박함
답변 제공: Jean-Christophe Imbert, Directeur général 님, 2023년 5월 9일
Chère Alice,Merci pour la rédaction de cet aimable commentaireNous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Nous serions ravis de vous revoir parmi nous. Bien à vous,Jean-Christophe Imbert, Directeur général

10/10 - 훌륭해요

Soukaina

2023년 5월에 1박 숙박함
답변 제공: Jean-Christophe Imbert, Directeur général 님, 2023년 5월 9일
Chère Soukaïna,Merci pour cet aimable commentaire suite à votre passage chez nous.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous accueillir à nouveau,Jean-Christophe Imbert, Directeur général

6/10 - 괜찮아요

Vincenzo

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
Mmmmm…:
2023년 5월에 1박 숙박함
답변 제공: Jean-Christophe Imbert, General Manager 님, 2023년 5월 9일
Dear Vicenzo,Thank you for taking the time to share your feedback about your recent stay at our hotel. We are glad to hear that you enjoyed the comfort of your room and the service provided by our team.However, we are sorry to hear that the cleanliness of the room and the condition of the hotel did not meet your expectations. We understand how important these aspects are in making your stay enjoyable and comfortable, and we apologize for any inconvenience this may have caused.Please rest assured that we take your comments seriously and are committed to continuously improving the experience of our guests. We are currently working on improving the cleanliness and condition of our establishment, with a focus on the comfort and well-being of our guests.We hope to have the opportunity to welcome you back to our hotel and provide you with a more enjoyable stay experience.Sincerely,Jean-Christophe Imbert, General Manager

8/10 - 좋아요

Erik

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 1박 숙박함
답변 제공: Jean-Christophe Imbert, General Manager 님, 2023년 5월 5일
Beste Erik,Bedankt voor uw beoordeling en feedback.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Hopelijk tot ziens,Jean-Christophe Imbert, General Manager

8/10 - 좋아요

Rogier

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ideaal op loopafstand van walibi
2023년 4월에 1박 숙박함
답변 제공: Jean-Christophe Imbert, General Manager 님, 2023년 5월 1일
Beste Rogier,Hartelijk dank voor dit zeer positieve oordeel.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Een volgende keer verwelkomen we u graag opnieuw.Met vriendelijke groet,Jean-Christophe Imbert, General Manager

8/10 - 좋아요

Pik Kwan

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very stylish novotel hotel!
2023년 4월에 1박 숙박함
답변 제공: DYLAN 님, 2023년 4월 14일
Dear Pik Kwan, We are very pleased to read that your enjoyed your stayin our hotel.We appreciate your feedback! Hoping to host you again in the future! Have a lovely day.Dylan - Reception.

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
En règle general tout s’est bien passe !!!
En general tout s’est bien passe. Sauf dans la chambre il manque tout de meme une chaise et une table de bureau. Un petit conseil concernant le gaufrier, a mon avis ceci n’engage que moi il est un peu user, faudrai peux etre le remplacer car le anti adhérant du gaufrier est vraiment user et c’est pas top pour la santé
2023년 3월에 3박 숙박함
답변 제공: DYLAN 님, 2023년 4월 1일
Cher Anonymous, Merci pour votre retour. Nous sommes ravis que votre séjour se soit bien déroulé. Nous prenons vos remarques en compte et l'information sera remontée aux services concernés.Veuillez noter pour votre prochain séjour que nos chambres exécutives disposent d'un bureau et d'une chaise pour travailler. En espérant vous accueillir à nouveau prochainement, je vous souhaites une excellente journée! DYLAN - Réception