I found it a bit strange to find out that the actual address of the location I had booked on hotels.com was not the one that was advertised on hotels.com. Also the key needed to be picked up again at another location, also something i found out later. The location itself was very central, clean but a bit run down. Net-Net, if you can be more transparent upfront on the location, where to pick up the key, i guess guests might not be surprised - and more willingly book your apartment. I would book it again, but I can see that others might not want to bother going out of their way, if they knew.