로비

메트로 포인츠 호텔 여행 후기

3 out of 5
메트로 포인츠 호텔
8500 Annapolis Rd, Hyattsville, MD

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 668개 이용 후기 중 224개" "
평점 8 - 좋아요. 668개 이용 후기 중 136개" "
평점 6 - 괜찮아요. 668개 이용 후기 중 117개" "
평점 4 - 별로예요. 668개 이용 후기 중 71개" "
평점 2 - 너무 별로예요. 668개 이용 후기 중 120개" "

7.0/10

청결 상태

7.2/10

직원 및 서비스

6.0/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was really awful experience. This hotel mustn't operate with this terrible room condition. When I opened the door to enter the room, I saw roaches. When I opened the fridge, I saw roaches. When I opened the restroom, I saw roaches. I wondered how come this hotel still operate. Hope to be improved.
2022년 10월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2022년 10월 25일
Dear Valued Guest, We appreciate you providing feedback on your recent stay at our hotel. I want you to know that we respond quickly to pest alerts with expert extermination services and treat to deter pests on a regular basis. We respond to all pest-related claims in a timely and professional manner. Thank you once more for taking the time to share your experience and bring this issue to our attention.

2/10 - 너무 별로예요

Jodian

I have bedbugs bite and when I ask to speak with a manager or supervisor the girl said no cause she is the manager and supervisor but yet refuse to check us out and refund me my money
2024년 5월에 2박 숙박함

4/10 - 별로예요

Krystal

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They don’t have utensils
2024년 4월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2024년 5월 5일
Hi Krystal,Thank you for your feedback regarding the absence of utensils during your stay. We appreciate you bringing this matter to our attention, and we will take it into consideration for future improvements. In the meantime, we will make sure to provide utensils upon request to ensure our guests have a more convenient and comfortable dining experience.If you have any further concerns or if there is anything else we can assist you with, please let us know. We value your feedback and hope to have the opportunity to provide you with a better experience in the future.

6/10 - 괜찮아요

Nelson

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
U
2024년 4월에 3박 숙박함
답변 제공: Guest Relations Management 님, 2024년 5월 5일
Hi Nelson,Thank you for sharing your feedback with us.We apologize for any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.

4/10 - 별로예요

Esmond

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2024년 5월 5일
Hi Esmond,Thank you for sharing your feedback with us.We apologize for any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.

10/10 - 훌륭해요

Jose

2024년 4월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2024년 5월 5일
Hi Jose,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 - 훌륭해요

Orphilia

좋아요: 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 1일
Hello Orphilia,We're delighted to hear that you had a wonderful stay with us! Should you have any feedback to share, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Ansumana

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 27일
Hi Ansumana,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

4/10 - 별로예요

Hina

2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 30일
Hello Hina, We apologize if your experience did not meet expectations. Please reach out to us directly to discuss any concerns you may have had during your stay. We strive to provide excellent service and would like the opportunity to address any issues.

6/10 - 괜찮아요

Davian

2024년 4월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 26일
Hi Davian,Thank you for sharing your feedback with us.We apologize for any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.

10/10 - 훌륭해요

Taher

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 26일
Hi Taher,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 - 훌륭해요

Bachar

좋아요: 청결 상태
2024년 2월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 25일
Hi Bachar,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

2/10 - 너무 별로예요

brume

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel phones not working and no staffs for extra blankets and towels
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 23일
Hello brume, We apologize for the inconvenience you experienced during your stay. We encourage guests to reach out to our management directly with any concerns for swift resolution. Your feedback is valuable to us and will be shared with the team for improvement.

10/10 - 훌륭해요

Narcisa

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and kind personnel
2024년 1월에 3박 숙박함
답변 제공: Manager 님, 2024년 4월 23일
Hello Narcisa,We appreciate your positive feedback on our cleanliness and friendly staff. We strive to provide a comfortable experience for all our guests. Your comments will be shared with our team to continue delivering excellent service. Thank you for choosing to stay with us.

8/10 - 좋아요

Carlos

좋아요: 청결 상태
별로예요: 직원 및 서비스
I needed an extra room the staff told me the there was no more rooms available, I did not believe that. This is a 10 floor building am pretty sure that it was not packed.
2024년 4월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 20일
Hi Carlos,Thank you for sharing your feedback regarding your recent stay at our hotel. We apologize for any inconvenience you experienced when requesting an additional room.We understand that having the availability of extra rooms can be important, especially in situations where guests require additional space or accommodation. While we strive to accommodate all guest requests, there are occasions when we reach full occupancy or have limited availability due to various factors.We apologize if the information provided by our staff regarding the availability of rooms was not satisfactory. We will take your feedback into consideration and ensure better communication and transparency in such situations in the future.We value your patronage and appreciate your feedback. If there is anything else we can do to assist you or if you have any additional concerns, please do not hesitate to contact us directly.Thank you for choosing our hotel, and we hope to have the opportunity to serve you better in the future.

6/10 - 괜찮아요

Manuel 님, Santo Domingo

별로예요: 숙박 시설 상태 및 시설
Is an Ok hotel to stay the night, but dont expect anything more
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 20일
Hi Manuel,Thank you for your feedback regarding your recent stay at our hotel. We appreciate your comments and want to ensure that we address your concerns.We understand that your experience met your basic expectations for an overnight stay, but we apologize if there were any areas where we fell short in terms of exceeding your expectations. We strive to provide a comfortable and satisfactory experience for all our guests, and we regret if we did not meet your specific needs during your stay.If you have any specific feedback or suggestions on how we can improve our services or amenities, we would greatly appreciate hearing from you. Your feedback is invaluable to us as we continuously work to enhance our guests' experience.We value your patronage and hope that you will consider staying with us again in the future. We will do our best to address any concerns you had and provide you with an improved experience.Thank you once again for your feedback, and we look forward to the opportunity to serve you better in the future.

4/10 - 별로예요

Arlesia

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
This hotel needs some serious upgrading. The furniture is out dated. The curtains are raggedy and the sheets were dingy looking. The bathtub was peeling and slipper. And how to you have a hotel with ten floors and there are only working ice machines on the 5, 8, and 10 floor. This place is the pits. I gave it two tries, but it just needs to be torn down and rebuilt!
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

christian Patrick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
nice
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 16일
Hi Patrick,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

8/10 - 좋아요

Jean Batiste

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quietly
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 15일
Hello Jean Batiste,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was tranquil, and we hope to have the pleasure of hosting you again soon.

10/10 - 훌륭해요

Brian

2024년 4월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 5월 5일
Hi Brian,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 - 훌륭해요

REYNA DE REYNAS

좋아요: 청결 상태
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 13일
Hi Reyna,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 - 훌륭해요

Larry

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
5 star hotel for a great price. Staff helpful and quick to respond to my minor TV Issue. Beautiful room decor. Roon staff is detailed in cleaning. Desk staff polite and courteous.
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 10일
Hi Larry,Thank you for sharing your wonderful review of your recent stay at our hotel. We are thrilled to receive your positive feedback and hear that you had a five-star experience.We are delighted that you found our hotel to be of excellent value and that you were impressed with the helpfulness and responsiveness of our staff. Providing exceptional service is our top priority, and we are glad to know that our team met your expectations. We will make sure to pass along your kind words to both our room staff and desk staff.It's fantastic to hear that you enjoyed the beautiful room decor. We strive to create a welcoming and comfortable atmosphere for our guests, and we are pleased that you appreciated the attention to detail in the room design.Maintaining a clean and well-maintained environment is essential to us, and we're glad to hear that our room staff's efforts were evident during your stay.Thank you once again for your kind words and positive feedback. We truly appreciate your support and look forward to welcoming you back for another exceptional stay in the future.

10/10 - 훌륭해요

Allen

좋아요: 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 10일
Hi Allen,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 - 훌륭해요

Terence

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
NICE
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 6일
Hi Terence,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 - 훌륭해요

Tyesha

2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 25일
Hi Tyesha,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

8/10 - 좋아요

Lenee

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice property , honestly just looks a little outdated but the staff is wonderful and the there’s a lot of dining and shopping options close by
2024년 3월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 4일
Hi Lenee,Thank you for taking the time to provide feedback about your recent stay at our property. We appreciate your comments and are glad to hear that you found our property to be nice, with a wonderful staff and convenient location.While we understand your observation that our property may appear slightly outdated, please rest assured that we continuously strive to enhance our facilities and provide a comfortable and enjoyable experience for our guests. Your feedback is valuable to us as we consider future updates and improvements.We're delighted that our staff provided you with excellent service. Our team takes pride in ensuring that every guest feels welcome and well taken care of throughout their stay.We're also pleased to hear that you found the dining and shopping options in the vicinity of our property to be plentiful. We strive to choose locations that offer convenience and a wide range of amenities for our guests' enjoyment.Thank you for choosing our property, and we hope to have the pleasure of welcoming you back in the future.

8/10 - 좋아요

Shawana

2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 20일
Hi Shawana,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.

10/10 - 훌륭해요

William

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great experience
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 2일
Hello William,We are thrilled to hear that you had a great experience during your stay with us. Our team works hard to ensure our guests have a memorable time. Your feedback is valuable to us, and we hope to welcome you back in the future.

8/10 - 좋아요

Perla A

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Muy lindo y cómodo para hospedarse
2024년 3월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 30일
Hi Perla,Thank you for taking the time to provide feedback on your recent stay at our hotel. We are delighted to hear that you had a nice and comfortable experience during your stay.Providing a pleasant and comfortable environment for our guests is one of our top priorities. We are thrilled to know that we were successful in creating a positive atmosphere that contributed to your overall satisfaction.Your kind words are greatly appreciated, and we thank you for choosing our hotel for your stay. If there is anything else we can assist you with or if you have any further comments, please feel free to reach out to our customer service team. We are here to ensure that your future stays with us are just as enjoyable.Once again, thank you for your positive feedback. We hope to have the pleasure of welcoming you back in the future.

8/10 - 좋아요

Tamar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very fast checking
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 30일
Hi Tamar,Thank you for sharing your feedback about your recent stay at our hotel. We are pleased to hear that the check-in process was fast and efficient for you.We understand the importance of a seamless check-in experience, and our team is dedicated to providing efficient service to our guests. It is wonderful to know that we were able to meet your expectations in this regard, and we appreciate your positive feedback.We value your patronage and hope to have the opportunity to welcome you back in the future for another enjoyable stay. If there is anything else we can assist you with or if you have any further comments, please feel free to reach out to our customer service team. We are here to ensure that your stay with us is comfortable and convenient.Thank you for choosing our hotel, and we look forward to serving you again.

2/10 - 너무 별로예요

Declan

2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 16일
Hello Declan, We're sorry to hear that your experience did not meet your expectations. Please do not hesitate to contact us directly to discuss any concerns you may have had during your stay. We value your feedback and hope to have the opportunity to make it right.

8/10 - 좋아요

FONDJI NGOUPA ANNE

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quit,safe
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Hello FONDJI NGOUPA ANNE,We appreciate your feedback and are glad to hear you found our hotel to be tranquil and safe. Your comments help us to continually improve our services for future guests. If you have any more details you'd like to share, please don't hesitate to reach out to our management team.

10/10 - 훌륭해요

OLUFUNLOLA

2024년 3월에 4박 숙박함
답변 제공: Manager 님, 2024년 4월 15일
Hello OLUFUNLOLA,We're delighted to hear you had a wonderful stay with us! If you have any more feedback to share, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!

6/10 - 괜찮아요

Emmanuella

출장 여행, 가족 여행
별로예요: 숙박 시설 상태 및 시설
Old furniture and bathroom was chipping
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 24일
Hi Emmanuella,Thank you for sharing your feedback regarding your recent stay at our hotel. We apologize for the condition of the furniture and bathroom in your room.Maintaining a comfortable and well-maintained environment is important to us, and we regret that we fell short in this aspect. We appreciate you bringing these issues to our attention, and we will address them with our maintenance and housekeeping teams to ensure that necessary repairs and improvements are made.Your feedback is valuable to us as it helps us identify areas for improvement. We apologize for any inconvenience or disappointment caused by the condition of the furniture and bathroom.If there is anything else we can assist you with or if you have any additional comments, please feel free to reach out to us directly. We appreciate your understanding and hope to have the opportunity to provide you with an improved experience in the future.

6/10 - 괜찮아요

Mackendy

2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 9일
Hello Mackendy, We appreciate you choosing our hotel for your stay. If you have any additional feedback to share, please do not hesitate to reach out to us. Your satisfaction is our top priority.

2/10 - 너무 별로예요

Jose Daniel

2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 9일
Hello Jose Daniel, We're sorry to hear you didn't fully enjoy your stay with us. Please feel free to contact us directly with any specific feedback you would like to share. We appreciate your insights and hope to welcome you back in the future for an improved experience.

10/10 - 훌륭해요

JOSEPH

좋아요: 청결 상태
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 19일
Hi Joseph,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

2/10 - 너무 별로예요

Veronica

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Moldy
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 19일
Hello Veronica, We appreciate your feedback and apologize for any inconvenience. Rest assured we'll address this matter promptly to enhance future guest experiences. Thank you for bringing this to our attention.

2/10 - 너무 별로예요

Veronica

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Mold
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 18일
Hello Veronica, We appreciate your feedback and are sorry to hear about your experience. Rest assured we have shared your comments with our team for further review. Your comfort and satisfaction are important to us, and we continuously strive to improve our guest experience.

2/10 - 너무 별로예요

Russ

2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 30일
Hi Russ,Thank you for taking the time to provide feedback on your recent stay with us.We apologize for any inconveniences or shortcomings you experienced during your time at our hotel. It is disheartening to hear that we fell short of meeting your expectations, and we regret any discomfort or inconvenience caused.Our team strives to provide excellent service and support to our guests, and we hope that they were able to address and assist you with any issues that arose during your stay. We genuinely value your patronage and would be grateful for the opportunity to welcome you back in the future. We are committed to providing a far superior experience, and we would like the chance to demonstrate our dedication to your satisfaction.We sincerely hope to have the opportunity to provide you with a greatly improved stay in the future.

10/10 - 훌륭해요

Erick

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stores near by very convenient
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 13일
Hi Erick,Thank you for taking the time to provide feedback on your recent stay at our hotel. We are pleased to hear that you found the stores near our hotel to be very convenient.We understand the importance of convenience during your stay, and we strive to choose locations that offer easy access to amenities and services. It's great to know that the nearby stores were beneficial to you and enhanced your overall experience.Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future.

10/10 - 훌륭해요

Diamond

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Great stay overall!
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 6일
Hi Diamond,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 - 훌륭해요

Anthony

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Nice
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 6일
Hi Anthony,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 - 훌륭해요

Anthony

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Nice
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 6일
Hi Anthony,Thank you for your review and for taking the time to share your rating about your recent stay at our hotel!We are delighted to hear that you had a good experience and enjoyed most aspects of your stay. Providing our guests with a comfortable and accommodating experience is our top priority, and we are happy to know that we succeeded in meeting your expectations. Please don't hesitate to contact us if there is anything we can do to make your next stay even more enjoyable.Once again, thank you for choosing our hotel and for sharing your positive review. We await the opportunity to serve you again soon!

6/10 - 괜찮아요

Danielle

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
Automatic doors was not working didnt have a microwave ice machine didn’t work on the floor I was on it was someone smoking and it was coming in my room it was suppose a non smoking hotel heater panel fell off needs major upgrades
2024년 2월에 6박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 3일
Hi Danielle,Thank you for bringing these concerns to our attention regarding your recent stay at our hotel. We understand that the malfunctioning automatic doors, the absence of a microwave and non-functioning ice machine, and the presence of smoking in a non-smoking hotel were all major inconveniences for you. We apologize for these shortcomings and the negative impact they had on your stay. Please know that we take these matters seriously and will address each of them promptly.Regarding the smoking issue, we have strict non-smoking policies in place to ensure a comfortable environment for all guests. We will investigate this matter thoroughly and take appropriate action to prevent such occurrences in the future.We are also sorry for the heater panel falling off and any inconvenience it caused. Our maintenance team will inspect and repair the issue immediately to ensure the functionality of the heater and address any other necessary upgrades.We appreciate your feedback as it helps us identify areas for improvement. Please rest assured that your concerns will be addressed and that we will take the necessary steps to prevent similar issues in the future.Thank you for choosing our hotel, and we hope to have the opportunity to provide you with a better experience in the future.

6/10 - 괜찮아요

Vanessa

2024년 2월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 23일
Hi Vanessa,Thank you for taking the time to provide feedback on your recent stay with us.We apologize for any inconveniences or shortcomings you experienced during your time at our hotel. It is disheartening to hear that we fell short of meeting your expectations, and we regret any discomfort or inconvenience caused.Our team strives to provide excellent service and support to our guests, and we hope that they were able to address and assist you with any issues that arose during your stay. We genuinely value your patronage and would be grateful for the opportunity to welcome you back in the future. We are committed to providing a far superior experience, and we would like the chance to demonstrate our dedication to your satisfaction.We sincerely hope to have the opportunity to provide you with a greatly improved stay in the future.

8/10 - 좋아요

Yasser

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스
En general todo estuvo bien para la estadía.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 1일
Hello Yasser,Nos complace saber que en general disfrutó de su estadía con nosotros. Agradecemos sus comentarios y esperamos darle la bienvenida de nuevo en el futuro. ¡Gracias por elegir nuestro hotel!

6/10 - 괜찮아요

JOSEPH

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No soap or shampoo. Dingy rooms.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 29일
Hello JOSEPH, We regret to hear your disappointment with the amenities and room condition during your stay. Your feedback is valuable and will be shared with our team. We hope you will consider reaching out to our management team directly to address your concerns further.

6/10 - 괜찮아요

Danielle

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 5박 숙박함
답변 제공: Manager 님, 2024년 2월 28일
Hello Danielle, We appreciate you choosing to stay with us and hope you had a comfortable experience. Please feel free to contact us directly with any feedback so we can enhance our services.

10/10 - 훌륭해요

Jean Marie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 2월 24일
Hi Jean Marie,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!