Watamu, Kilifi County hotel rooms at the Independent

"Staff are amazing. Very thoughtful and helpful. Wonderful food"

"Check in went poorly as there was some confusion regarding a change in meal options. Then the room we were put in had a leaky A/C unit so we were moved to another room which we then had problems with the door lock. I have to say that with all of these minor problems they were rectified very quickly. I was surprised to find there was no refrigerator in the rooms but I should have checked the facilities provided. I dont know why they provide a tv when there in nothing you can watch on it and not even a communal tv where sports can be watched. We had opted for the dinner option for the first evening and on going to the restaurant where dinner was being served found a very limited variety of dishes available. After serving myself I returned to my table and started to eat only to find everything was cold. I asked my wife how her food was and she said hers was also cold. I then went and checked the baine maries and found they were all cold, well definitely not anywhere close to the 60 degrees Celsius they should be. I then complained about the cold food and pointed out that the possibility of food poisoning using cold baine maries was a real possibility. They then took my plate of food away and about five minutes later returned with the same plate of food and indicated it had been reheated, again a perfect recipe for food poisoning, but it was actually cold. I then left the restaurant and went to reception asking to see a supervisor or even better the manager. Not good "

"This was a very good hotel giving value for the money"

"All inclusive, but share what that means to vacationers. Just because on the beach someone is wearya Turtle Bay T shirt, doesn't mean they work for the Hotel."

"Great service "

"Loved the hospitality and amazing customer service. They were very accomodating in all our requests. We wanted an early check-in and they were more than willing. "

"Very clean, extremely friendly staff."

"The hotel needs cleaning and better lighting "