워터베리 모텔

"I am extremely disappointed with my experience at the Omni New Haven Hotel. After my stay, I discovered an unauthorized charge of $62.43 on my credit card, processed at 3:20 AM while I was asleep. My colleague was also charged the exact same amount at the same time. ​Neither of us used any additional services—no parking, no breakfast, and no minibar. This is clearly an erroneous charge. Furthermore, my $100 security deposit has still not been released. ​I have tried to call the hotel multiple times to resolve this, but since I have already returned to South Korea, the 13-hour time difference has made it impossible to successfuly reach the right department during their business hours. I have also sent several emails to the management team, but I have been completely ignored despite their automated system promising a response within 48 hours."

"Clean and Kind"