Rooms had mold, bugs, no housekeeping services, walls doors and overall room was dirty & filthy, I stayed in one room where the AC unit was at 61 degrees nonstop and there were no extra blankets. Noisy neighbors, the air brakes from trucks could be heard all night long, restroom door would not close and smell like wet dog and toilet did not flush. I was moved to another room, and it was also full of mold and dirty WILL NOT STAY HERE AGAIN!
I gave "Staff & service" 2 stars because while check-in was 5 stars, I repeatedly pushed the "push for service" button, the morning after, for them to unlock the door so I could check out but they never answered ... and I wanted my paper receipt. So I dropped my room keycard in the lock box and departed. Disappointed.
Arrived to the room around 11 pm and there was roaches and bugs all over the floor. In the bathroom there was dirt that looked like mold in the corner of the shower.
The property is easily accessed off the highway, but extremely noisy. My room that I paid full price for had not been serviced, cleaned or fresh towels prior to my arrival. Evidence of prior occupant such as plastic cups and room key still on the table. I was not pleased!
I was in Dallas for a wedding and needed to get ready and the electricity went out. Manager was very nice and understanding about cancelling the rest of my stay.