Find Hotels with a Pool in West End, NY

"Booked through hotels.com. Credit card was charged even before arrival at hotel and check-in time was 3pm. Got to hotel and tried to have charges allotted to me changed but was told couldn’t happen because it was done through third party booking. Got to room and our king size room only had one chair. My brother’s king size room had two chairs. Our room had dated tub shower unit and brother’s room had an updated shower unit. There are no longer telephones in your room. When going to dinner, asked young man at desk if housekeeping could bring up chair to room was told housekeeping was gone for the day. He finally said we could take one from the lobby. Didn’t seem too keen on helping. Then asked why my credit card was charged $20 for each room and was told it was for incidentals and if everything was ok with room at end of stay that it would be reimbursed. Noticed a sticker on bathroom mirror that housekeeping would only be done every other day which meant none during our stay. Next morning, I had an almost lukewarm shower, but my spouse managed to get a hot shower. My sister in law said her shower seemed to be timed and water got cooler. Went to breakfast and buffet style most of the hot items, eggs and sausage patties were slightly warm. The day after the breakfast buffet was better. Upon Sunday checkout, the 2- $20 incidental credits did not post to our credit card until Monday and it is still showing pending status and it is now Friday."

"Clean room"

"I was pleasantly surprised. Staff was very friendly. I was clean. It could use an update, but it’s in a perfect location. Great for parents visiting for parents weekend."

"When we checked in the room they gave us hadn't been cleaned yet. So i went to the desk and they gave me a different room key. That room again had not been made up. Finally at 4pm we got keys to our Third room that was made up and cleaned. It was quite a ordeal to keep dragging our luggage around because there were no available Carts to use. Breakfast was ok but i wished the was a potato selection available. I've stayed at Many Holiday Inn Express that were much better. I think they were lacking help."

"Excellent place to stay in all regards!"

"Night desk agent not so helpful."