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"The hotel duty managers Simran, Anuj and Mohak are terrible with follow through and the hotel is terrible with communication or inconsistency in general. Do not expect 5 star service "

"The rooms were clean and the staff was exceptional. After a hectic day in the city it was a great place to relax and recharge comfortably. They had everything my family and I needed. The bar in lobby with entertainment was a great way to relax after a hectic day. I would definitely stay there again. "

"Customer services was disappointed "

"Washrooms are horrible. No proper dainage. When you take shower water is not draining. No bath mat. "

"Great amenities and service"

"The stay started off very well, staff were excellent, informative and check in was easy and smooth. The staff asked if we'd like drinks to our room and we had a nice hot tea and fresh orange juice. The room itself was fantastic, size was big, with all the amenities you can expect and more. Views from the front door of the room, overlook the pavillion restaurant on the lobby level, as we were on the 16th floor of the Towers. The biggest downside was that the room was a non-smoking room as required, however, during the evening and night, the AC vent felt like it was allowing smoke into the room from somewhere, and though it couldn't be seen, it was definitely smokey in the room. For an asthmatic and a toddler, this wasn't at all pleasant. My daughter was coughing through the night and I had to use my inhaler multiple times, spoiling our sleep. We had booked half-board and dinner service was excellent, food and staff were great. Breakfast was decent also, good options. "

"Loved everything about our stay at Novotel. Nice size room, nice tub and shower. Loved the rain shower. Staff were outstanding!!"

"Very courteous staff. Good clean hotel in south Mumbai. We enjoyed our stay for the second time at this hotel. Good choice of breakfast. A wonderful view of the queen’s necklace from the ocean view rooms is the sunset too. "

"Clean room and friendly satff"