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Reviews of Candlewood Suites West Springfield, an IHG Hotel

2.5 out of 5
Candlewood Suites West Springfield, an IHG Hotel
572 Riverdale St, West Springfield, MA

Reviews

8.4

Very Good

Rating 10 - Excellent. 274 out of 570 reviews" "
Rating 8 - Good. 180 out of 570 reviews" "
Rating 6 - Okay. 67 out of 570 reviews" "
Rating 4 - Poor. 33 out of 570 reviews" "
Rating 2 - Terrible. 16 out of 570 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

KISEONG

Liked: Cleanliness, staff & service
Good
Stayed 1 night in May 2024

6/10 Okay

CHRIS

Traveled with family
Liked: Staff & service
Bathroom door was missing a piece of the lock so wouldn't close tightly. Black mold where the toilet seat (that was loose) joins the bowl. Shower head had too much pressure and actually was painful to shower as there was no adjustment available to the flow. Bed was comfortable and room was clean.
Stayed 1 night in May 2024
Response from Hotel Staff on May 21, 2024
I apologies for all the issues that you experienced in your room though I really do want to Thank you so much for letting us know so maintenance can check and fix everything you mention, again I truly apologize

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 2nd stay at this hotel. While it’s not fancy it’s very clean. The rooms are clean, the beds are super comfortable and there is a gym and washing facilities. There a little shop where you can buy food items to cook, drinks, snacks,some toiletries and washing powder. There is not a breakfast option but there is a Dennys next door. Just down the road there is a supermarkets, several stores, a cinema and several restaurants. There’s also a Starbucks and Macdonald near by. The area is very quiet.
Stayed 3 nights in May 2024
Response from Hotel Staff on May 21, 2024
Thank you for your kind review! We very much appreciate it!

6/10 Okay

Joseph

Traveled with partner
Liked: Staff & service, amenities
Staff friendly. Felt old and worn down but good ammenities
Stayed 1 night in May 2024

6/10 Okay

Richard

Traveled with family
The stay was fine, hotel was adequate. Minor inconveniences like bathroom fan not working.
Stayed 2 nights in May 2024

2/10 Terrible

Jeremy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I have never had such a bad experience as I have had here. The room they gave us had a flickering light and they changed our room because they could not fix a light bulb. The new room had Doritos in the drawers and under the recliner. The people above us made so much noise. The TV had 2 scratches across the screen. IN addition there was tape on the walls as if people hung posters up. When we complained that we could not sleep the front desk said they have gotten other complaints. Nothing was done to correct the situation. I was scheduled to stay 2 nights and left after a night of no sleep. The staff at the lobby desk apologized and said I would get refunded for the 2nd night as I had to book another location. I have written them twice and no response other than an automated response stating that they got my email. This room was filthy, and we could not sleep, I would avoid this hotel. Since we could not slip and the place was dirty we should have been comped for the first night. Stay away!
Stayed 2 nights in Apr 2024

10/10 Excellent

Josefina

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Kenny, Catasauqua

Business traveler
Liked: Amenities
I was on the first floor and there was a spotlight that was shining directly into the room. No blinds available to close.
Stayed 1 night in Apr 2024
Response from Hotel Staff on May 1, 2024
I am so sorry here that, next time wherever you stay please talk to the front desk because there absolutely were blinds in the room and the desk would have gladly helped you.

10/10 Excellent

thomas

Very clean and excellent service
Stayed 3 nights in Apr 2024
Response from Hotel Staff on May 1, 2024
Thank you so much I am glad you enjoyed your stay!!

8/10 Good

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Complete kitchen was nice
Stayed 2 nights in Apr 2024
Response from Hotel Staff on May 1, 2024
Thank you so much!

8/10 Good

Pam

Traveled with family
Nothing
Stayed 1 night in Apr 2024

8/10 Good

Cindy

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice suites with an awesome kitchenette. Beds and pillows very comfortable and recliner a plus!
Stayed 1 night in Apr 2024

8/10 Good

Katherine

Liked: Staff & service
Disliked: Cleanliness
It was not a good trip ,room was noisy pool was innot good condition hot tub broken which is main reason why staying never again waist of money
Stayed 1 night in Apr 2024

4/10 Poor

Katherine

Liked: Staff & service
Stayed 1 night in Jan 2024

6/10 Okay

Joemarie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice, the only bad thing was that the ed felt like a Full size.
Stayed 4 nights in Mar 2024

10/10 Excellent

Chris prophet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean,nice staff ,and the hot tub and pool is fun
Stayed 2 nights in Mar 2024

6/10 Okay

nakeeia

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Amenities
Our room had alot of things wrong. The uce maker didn't work. The ceiling in the bathroom was peeling off. The rack to hang the towels was coming off the wall. I had my daughter with me and there was broken glass in the bowls. The staff was definitely great.
Stayed 2 nights in Mar 2024
Response from Hotel staff on Mar 22, 2024
I am so sorry for all your issues you experienced at our hotel and really appreciate and thank you for letting us know so it absolutely can be addressed and fixed.

10/10 Excellent

Glendy, Springfield

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, and friendly staff and service.
Stayed 1 night in Mar 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

8/10 Good

Jessica

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Chill property no issue could update pool area but we had a good time. Will be back
Stayed 2 nights in Mar 2024

10/10 Excellent

William

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, comfortable and convenient
Stayed 1 night in Feb 2024

8/10 Good

Kristin

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower head was very harsh. Everything else is always wonderful
Stayed 1 night in Feb 2024

10/10 Excellent

Christa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly, the room was clean and we had an overall pleasant stay.
Stayed 1 night in Feb 2024

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly place
Just visiting family love the hotel room it looks like an apartment. Thank you
Stayed 1 night in Feb 2024

8/10 Good

robert

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
have used this property for many years. This is the first time the pool water was a bit cloudy. Though we were there in mid winter and it was cold out, the room was too warm, even with the air conditioner running. We advised as we departed in the morning and they were going to send someone to check it out. Room was clean, quiet other than a few moments of people being loud in the hallway late at night. Staff pleasant.
Stayed 1 night in Feb 2024

10/10 Excellent

Melissa, Londonderry

Liked: Cleanliness, staff & service, property conditions & facilities
It’s was very nice and clean. The staff were very friendly and helpful. I always enjoy my stay when I am here.
Stayed 2 nights in Feb 2024

10/10 Excellent

Henry O.

Stayed 1 night in Feb 2024

8/10 Good

hugues

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Christine

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Veronica

Stayed 1 night in Jan 2024

6/10 Okay

Harold

Business traveler
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Denise

Traveled with partner
Liked: Amenities
Very clean. Comfortable Bed. Hot shower. Friendly staff
Stayed 1 night in Jan 2024

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities
Great Stay
Stayed 2 nights in Oct 2023

4/10 Poor

Peter

Stayed 1 night in Jan 2024

10/10 Excellent

Wendy

Stayed 1 night in Jan 2024

6/10 Okay

Joyce

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Katherine

Traveled with family and small children, Traveled with family
Liked: Amenities
Love the clean rooms, pool and jacuzzy are are perfect,and location is near everything!
Stayed 1 night in Dec 2023

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities
No issues, excellent staff
Stayed 1 night in Dec 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable
Stayed 1 night in Dec 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

4/10 Poor

sulenys

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
hot water wasn't working for over 6 hrs
Stayed 1 night in Dec 2023

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hot tub!
We really enjoyed the large hot tub! The rooms had nice kitchenettes, too. Great location for Springfield attractions.
Stayed 1 night in Nov 2023

10/10 Excellent

Melissa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful time.
My husband and I had a wonderful time. It was very clean and the bed was very comfortable. The staff was attentive and helpful. Will definitely stay here again.
Stayed 4 nights in Dec 2023

2/10 Terrible

Ross

Once checked in, we went to our room which had a strong odor of curry. When asking to move rooms, we were told no other room was available. We were refunded and went a half mile to a new Marriott! Best decision of the day!
Stayed 1 night in Dec 2023

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room like a little condo. I only stayed one night but would definitely suggest
Stayed 1 night in Dec 2023

8/10 Good

Colleen

Traveled with family
Liked: Staff & service, amenities
Rooms were clean and beds comfortable enough. Only complaint about the beds is the mattress cover and bottom sheet kept slipping off. The heating/cooling unit is extremely noisy. Bathrooms were clean and ample amount of amenities were available. hallway carpeting needs replacing and the walls. On our floor, there what appeared to be a homeless person, or someone who didn’t belong there, sitting on the floor and randomly walking around
Stayed 2 nights in Nov 2023

10/10 Excellent

Sherzodjon

Stayed 1 night in Nov 2023