패밀리 빌라, 침실 2개, 전용 수영장, 바다 전망 | 미니바, 객실 내 금고, 각각 다른 스타일의 인테리어, 각각 다르게 가구 비치

아발론 호텔 & 빌라스 여행 후기

5 out of 5
아발론 호텔 & 빌라스
Kriedoring Street, Paternoster, Western Cape

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 75개 이용 후기 중 46개" "
평점 8 - 좋아요. 75개 이용 후기 중 21개" "
평점 6 - 괜찮아요. 75개 이용 후기 중 6개" "
평점 4 - 별로예요. 75개 이용 후기 중 0개" "
평점 2 - 너무 별로예요. 75개 이용 후기 중 2개" "

9.2/10

청결 상태

9.2/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Christopher

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 21일
Thank you so much Christopher

10/10 - 훌륭해요

David

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Hotel was superb all the staff were so pleasant, and food was excellent, definitely one to go back too. Very difficult to find any negative comments. Nadine on front desk was most helpful when I had a problem 👍😘 Paternosta was pretty little resort with wonderful beaches.
2024년 1월에 3박 숙박함
답변 제공: Team at Abalone 님, 2024년 2월 2일
Dear David, we're thrilled to hear you enjoyed your stay with us! Your kind words about our staff and amenities truly made our day. We can't wait to welcome you back soon!

8/10 - 좋아요

Lisa

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Eigentlich gut
Eigentlich schönes Hotel auch vom Stil. Unser Zimmer war nicht sauber lagen überall Haaren rum, mussten sie zwei mal kommen bis es sauber war und es stank fürchterlich in der Küche. Zum glück konnte man die Türen schliessen zum schlafzimmer sonst wäre es über Nacht nicht aushaltbar gewesen. Für all die Mängel kam uns das Hotel gar nicht entgegen sind so oder so sehr langsam. Lage gut und schön.
2024년 1월에 2박 숙박함
답변 제공: Team at Abalone 님, 2024년 1월 29일
Dear Lisa, thank you for your feedback. We're really sorry to hear about your experience and are taking your concerns seriously. We'd love the chance to make it right on your next visit.

6/10 - 괜찮아요

Katrin

가족 여행
Die Pool Villas sind außerhalb der Hotelanlage, wodurch man sich nicht ganz sicher fühlt. Zudem war die telefonanlage defekt, so dass man nur mit seinem Handy im Hotel anrufen konnt. Achtung: Sel-Catering, keine Minibar oder ähnliches in der Pool Villa. Ich hatte es mir alles in allem schöner vorgestellt.
2024년 1월에 1박 숙박함
답변 제공: Team at Abalone 님, 2024년 1월 18일
Good day Katrin, we are so sorry that you did not entirely enjoy your stay and that we have not met your expectations. Your interest and concern are therefore extremely valuable to us, and we hope that you will be staying with us again soon. We should welcome another opportunity to show you our hospitality at its best!

8/10 - 좋아요

Tana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Cute lil hotel in Paternoster
We stayed here for a night after dining at Wolfgat. If I'm honest, I don't feel the need to visit Paternoster again but if you do, then this is a cute little hotel to stay at. There are 2 small sized pools and the rooms are pretty small too but the service and breakfast were both great.
2023년 12월에 1박 숙박함
답변 제공: Abalone 님, 2024년 1월 7일
Dear Tana,Thank you for your review. We hope to see you again soon and glad to hear that you had a great time with us in paternosterRegardsThe Abalone Team

10/10 - 훌륭해요

Joy

2023년 12월에 1박 숙박함
답변 제공: Abalone 님, 2023년 12월 6일
Dear Joy,Thank you for your post stay review. We hope that you will consider Abalone on your next getaway and look forward to seeing you again.Kind regardsThe Abalone Team

10/10 - 훌륭해요

bruno

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: Abalone 님, 2023년 12월 6일
Dear Bruno,Thank for your review. We look forward to welcoming you back at Abalone Hotel one day in the near future.Kind regardsThe AbalaloneTeam

10/10 - 훌륭해요

Lize-Mari

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Management 님, 2023년 12월 18일
Many thanks for your positive feedback Lize-Mari

10/10 - 훌륭해요

Urs

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
great place, but infortunaly not in the bet neighborhood
2023년 10월에 1박 숙박함
답변 제공: Abalone 님, 2023년 11월 6일
Dear Urs,Thank you for your review. We hope to welcome you back in the near future.RegardsThe Abalone Team

10/10 - 훌륭해요

Ellen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Prachtig hotel met super vriendelijk personeel !! Lekker eten in het restaurant, ontbijt was inbegrepen. Zalig genoten aan het zwembad. Onze kamer was ruim en mooi ingericht, Netflix mogelijk om te kijken op de kamer. Massage laten doen en ook deze was super goed!
2023년 10월에 2박 숙박함
답변 제공: Abalone 님, 2023년 11월 4일
Dear Ellen,Thank you for your lovely review. We are so glad to hear that you had a wonderful stay and we look forward to welcoming you again in the near future.RegardsZeb & The Abalone Team

8/10 - 좋아요

Myra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The room was clean and a pleasure to stay in. For the price I paid I need to add that the refreshments in the room can be free of charge - please consider.
2023년 7월에 1박 숙박함
답변 제공: Abalone 님, 2023년 8월 3일
Dear Myra,Thank you for your review and glad to hear that you had a lovely stay. We will certainly look into including the mini bar in the accommodation cost.

8/10 - 좋아요

aart

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfort and an amazing location!
We stayed for one night with our daughter and son in law. The hotel is gorgeous and the rooms very comfortable. The only complaint was no feather pillows (our personal preference) but the half/half pillows were ok. We did not eat dinner at the hotel but enjoyed breakfast in the morning, where sadly there was no freshly squeezed fruit juice which is a shame. Overall it was a lovely stay.
2023년 6월에 1박 숙박함
답변 제공: Abalone 님, 2023년 7월 17일
Dear Aart,Thank you for your review. We are pleased to hear that you enjoyed your stay and will make sure to have freshly squeezed juice for you when you come and visit us again.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful villa, exceptionally clean and glamorous. Not in the hotel, and surrounded by local villagers and community.
2023년 6월에 1박 숙박함
답변 제공: Abalone 님, 2023년 7월 17일
Thank you for your review. We are pleased to hear that you enjoyed you stay. We look forward to seeing you again in the near future.

8/10 - 좋아요

aart

2023년 6월에 1박 숙박함
답변 제공: Abalone 님, 2023년 7월 17일
Thank you for your review

10/10 - 훌륭해요

Brigitta

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awesome experience.
2 night stopover. Lovely location and integrated into the local community. Super hotel with excellent facilities and impressive decor. Room was nicely equipped and provided extra hospitality. An awesome new experience. Service, staff and hospitality super friendly and welcoming.
2023년 4월에 2박 숙박함
답변 제공: Abalone 님, 2023년 4월 15일
Dear Brigitta,We are so pleased to hear that you enjoyed your stay with us and your feedback is so greatly appreciated. We hope to see you again in the near future.RegardsThe Abalone Team

8/10 - 좋아요

Knud

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
lækre omgivelser på flot hotel
skønt beliggende hotel med blændende udsigt og gode afslappende omgivelser. nyd havet og stedet
2023년 4월에 2박 숙박함
답변 제공: Abalone 님, 2023년 4월 10일
Dear Knud,Thank you for your review. We are glad to hear that you enjoyed your stay with us and hope that you will visit us soon.Kind regardsThe Abalone Team

2/10 - 너무 별로예요

Lesley

2023년 4월에 1박 숙박함
답변 제공: Abalone 님, 2023년 4월 7일
Dear Lesley,We are sorry to see that we did not meet your expectations on your recent visit to Abalone. Could you be so kind as to send a mail to stay@abalonehotel.co.za so that we may have better understanding as to your scoring.Kind regardsThe Abalone Team

10/10 - 훌륭해요

Unathi

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 2박 숙박함
답변 제공: Abalone 님, 2023년 4월 7일
Dear Unathi,Thank you for your review score. We look forward to welcoming back.RegardsThe Abalone Team

10/10 - 훌륭해요

Primrose

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The staff at the hotel was amazing. I enjoyed my stay and def come back.
2023년 3월에 2박 숙박함
답변 제공: Abalone 님, 2023년 4월 7일
Dear Primrose,Thank you for your valued feedback. We greatly appreciate it and so happy to hear that you enjoyed your stay. We look forward to welcoming you back in the future.Kind regardsThe Abalone Team

10/10 - 훌륭해요

Adam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect spot
Beautiful hotel, great service and always keen to help
2023년 3월에 2박 숙박함
답변 제공: Monalisa.C 님, 2023년 3월 21일
Thank you for the great review. We do hope to host you again soon.

8/10 - 좋아요

Georgia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Die Nähe zum Strand
2023년 2월에 5박 숙박함
답변 제공: Sonja 님, 2023년 2월 14일
Dear GeorgiaThank you for sharing your experience with us. We look forward to welcoming you back in the near futureRegardsThe Abalone Team

10/10 - 훌륭해요

Jarrod

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is our third time staying at Abalone. A wonderful boutique hotel that delivers a great experience every time.
2023년 1월에 1박 숙박함
답변 제공: Sonja 님, 2023년 1월 23일
Dear JarrodThank you for sharing your experience with us.We are delighted that you enjoyed the stay with us again!!We look forward to welcoming you back soonRegardsThe Abalone Team

10/10 - 훌륭해요

Nadine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel has the most beautiful views of the bleach and the sunset every evening. The staff are so willing, friendly and accommodating. I would highly recommend staying here.
2022년 11월에 2박 숙박함
답변 제공: Abalone Team 님, 2023년 1월 4일
HiThank you for sharing with us, we are delighted that you enjoyed your stay, and we look forward to welcoming you back to watch some more sunsets

10/10 - 훌륭해요

Beulah

2022년 4월에 2박 숙박함
답변 제공: Management 님, 2022년 4월 19일
Thank you very much Beulah

8/10 - 좋아요

Manon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
sehr schön aber am 2ten Abend kein Turnover Service. Für die Nespressomaschine keine Kapseln. Sonst sehr gut
2022년 4월에 2박 숙박함
답변 제공: Abalone Team 님, 2022년 4월 17일
Thank you for sharing your experience, we are delighted that you enjoyed the stay. I do apologise for the lack of coffee pods please be assured that this is not our normal level of service We look forward to welcoming you back

10/10 - 훌륭해요

Shana

2022년 3월에 2박 숙박함
답변 제공: Abalone Team 님, 2022년 4월 17일
Hi Thank you for the great accolades, we are delighted that you enjoyed the Stay

8/10 - 좋아요

John

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
The eproperty has certainly the best vibe in town. Beds are comfy but facilities could be better maintained. Overall a very nice stay but there are major detractors like the crack house next door with loud neighbors and paper-thin walls between rooms, and finally ajck hammering at the pool next door midday.. Staff was very receptive to feedback. I would stay here over Strandloper when I return. Very safe and secure and very down to earth which is what one wants in paternoster.
2022년 3월에 3박 숙박함
답변 제공: Sonja 님, 2022년 3월 15일
Good Day Thank you for taking the time to share your experience with us. We do apologise for the loud neighbours. Unfortunately the property next door is installing a swimming pool therefore the jack hammer, once again I can only apologise. I am delighted that you will return to the Abalone Hotel. Warmest Regards Sonja

8/10 - 좋아요

Lynn

좋아요: 청결 상태, 객실의 편안함
Stunning decor and location
Beautiful hotel, lack of visible management. Room was not made till we returned in the evening (on checking this was not their Covid protocol but oversight ). The location is sublime.
View from the dining room
2022년 1월에 2박 숙박함
답변 제공: Sonja 님, 2022년 3월 15일
Dear Lynn Thank you for taking the time to share your experience with us. Please be assured that it is not our normal standard to not service a Room prior to 2pm. I do apologise for the inconvenience this caused. Warm Regards

10/10 - 훌륭해요

Jonathan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A real treat!
Villa 2 has an exceptional setting with views straight onto the beach. Beautifully appointed - loved the art-deco style. Perfectly clean. Great amenities. A few seconds' walk from the beach. It felt opulent and luxurious. Breakfasts at the main hotel were great except the service very slow with only one staff member serving everyone.
2021년 3월에 2박 숙박함
답변 제공: Abalone House & Pool Villas 님, 2021년 5월 3일
Thank you for your review Jonathan.

10/10 - 훌륭해요

MARION URSULA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worth a visit
An amazing villa done out really tastefully. The pool could do with a new paint job though. View is stunning. Breakfast was great and staff very friendly. Will definately stay there again
2021년 1월에 1박 숙박함
답변 제공: SOA 님, 2021년 1월 25일
Thank you Marion for your lovely compliments.

6/10 - 괜찮아요

Adrian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Poolside in Paternoster
We arrived in Paternoster during lockdown level 3 in South Africa with none of the beaches open - therefore it was wonderful to stay in accommodation that had a private pool. The accommodation was beautifully decorated and had 2 en-suite bedrooms, with both leading out onto the pool. For self catering accommodation is missed a few items like a bread knife, any sharp knife and breakfast bowls. There were no towels for the pool so we used our bath towels, the whole property is gently worn, especially when you look at the patio furniture with the West Coast sun and wind taking its toll on these items. The accommodation is centrally located just behind Gaatjie restaurant and within 50 meters of Wolgat restaurant, both being closed while we stayed there. We will have to go back when we can actually walk on the beach.
2020년 12월에 1박 숙박함
답변 제공: SOA 님, 2021년 1월 25일
Thank you Adrian for your comments and compliments.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Romatic couples breakaway
Fantastic villa for a romantic getaway for 2, two couples, or a family of 4. Beautiful views of the bay, super comfy beds. The place smells AMAZING ! Love the scents used. The amenities are great too and we loved the decor. There is a big outdoor BBQ where you can have a wonderful braai paired with tranquil views of the ocean. Only thing we were disappointed by was the swimming pool was broken and we were not allowed to use it (We booked into the Pool Villa...). Each bedroom is missing its TV and the area it is supposed to be has ugly visible cables. The units themselves were spotless and well cleaned & sanitised. We appreciated it and felt very safe from a health & COVID perspective. I would recommend general maintenance though - the pool villa needs some good upkeep.
2020년 10월에 1박 숙박함
답변 제공: SOA 님, 2020년 11월 2일
Thank you for your review and compliments. We apologize for the brackets which have not yet been taken down. These will be updated in the coming week. We value your feedback and thank you for sharing this with us.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect
The communication was handled perfectly with this hotel to change our dates. I would recommend this hotel to any one.
2020년 7월에 2박 숙박함
답변 제공: SOA 님, 2020년 7월 8일
Thank you for your lovely review.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stunning breakfast. Staff super friendly and efficient.
2020년 3월에 1박 숙박함
답변 제공: SOA 님, 2020년 4월 20일
Thank you for your lovely compliments.

6/10 - 괜찮아요

Bruce

별로예요: 숙박 시설 상태 및 시설
Not as good as before.
Everything out the kitchen is below standard. Leftovers from previous mornings buffet are added to and put out again the next day resulting in slimy salmon and dry cold meats. Was ill after eating oysters for dinner. Sent burned Kingklip back and received dried out Tempura Prawns as replacement. Staff friendly but won't be going back as the standard isn't near what it was 2 years ago.
2020년 3월에 2박 숙박함
답변 제공: SOA 님, 2020년 3월 12일
We value your feedback and will address the food standards.

8/10 - 좋아요

Goran

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 5박 숙박함
답변 제공: SOA 님, 2020년 3월 12일
Thank you Goran for your 8 out of 10 rating.

10/10 - 훌륭해요

Andrea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect Paternoster Accomodation!
From the moment we arrived to the minute we left we felt so looked after. Ryno at the front desk could not do enough for us - and even took us out to our restaurants for dinner both evenings we stayed there - and came back to pick us up too - such amazing and friendly service! We stayed in Villa number one, which was a lot of fun! Beautiful views, peaceful surroundings and nice and sheltered from the Paternoster wind. We would not hesitate to rebook to stay here again, only next time we would definitely book to stay for more nights. A BIG thank you to Ryno and all the staff for a wonderful stay! 😊
2019년 11월에 2박 숙박함
답변 제공: SOA Guest Relations 님, 2019년 12월 30일
Thank you Andrea for your compliments.

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely staff. Great breakfast. Comfy bed. But... TV in the room didn't work, and it wasn't fixed, despite us reporting it. Bathroom was barely big enough to swing a cat, and the shower was awful. Hairdryer plug didn't fit any of the sockets, and there was no adapter. Overall, a nice place, but no more than 3 stars.
2019년 10월에 1박 숙박함

10/10 - 훌륭해요

M Harrisberg

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel to visit
wonderful comfortable, quirky and luxurious hotel. The location in Paternoster is lovely and the rooms are tastefully and artistically decorated with lovely art and antiques.It was the best night sleep I had in ages. quiet and peaceful locale.
2019년 10월에 1박 숙박함
답변 제공: SOA Guest Relations 님, 2019년 10월 22일
Thank you for your lovely compliments.

8/10 - 좋아요

Brigid

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 5월에 2박 숙박함
답변 제공: SOA Guest Relations 님, 2019년 7월 30일
Thank you Brigid for your rating

8/10 - 좋아요

Benedict

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 5월에 1박 숙박함

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Three Nights at this Quaint Spot
We spent three nights in Paternoster at this very quaint place. Our room was neat and clean, and we found the staff to be extremely friendly and accommodating at all times. Although we are not breakfast eaters, the inclusive breakfasts looked extraordinary (we just had a cup of their great coffee and nibbled at the goodies laid out buffet-style each morning). Although they do offer a dinner option, we chose to book at other places to get us out. I can strongly recommend "Leetos" as a great dining experience. It's a short walk (200m) to one of the several secluded beaches - great to walk along as a morning stroll to refresh the soul. You may wish to be aware that the swimming pool was not one where you can lounge around and tan (being surrounded by the hotel buildings), although at least two tanning beds are available up on the roof next to the jacuzzi. The jacuzzi was in great condition and very clean, although the view from there was not the greatest. All in all, this was a great spot to stay and we would certainly recommend it to fellow travelers.
2019년 1월에 3박 숙박함

10/10 - 훌륭해요

Amyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Going to return soon
Totally as they described it! We stayed in the pool villas. Great location and view.
2019년 1월에 3박 숙박함

10/10 - 훌륭해요

Terry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Quiet getaway
Very comfortable room, excellent service n beautiful views
2019년 1월에 2박 숙박함

10/10 - 훌륭해요

Caspar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 11월에 2박 숙박함
답변 제공: SOA Guest Relations 님, 2019년 1월 11일
Thank you Caspar for your 5-star rating.

8/10 - 좋아요

Teresa

home from home as it was a very wintery weekend. We were looked after very well, very happy pleasant staff and lovely food, wines etc.
2018년 8월에 1박 숙박함
답변 제공: SOA Guest Relations 님, 2018년 9월 17일
Thank you Teresa for your feedback.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We had an amazing stay at Abalone House, friendly staff who really went out of their way to make us feel very welcome. They even baked my daughter a delicious chocolate cake for her birthday!
2018년 8월에 2박 숙박함
답변 제공: SOA Guest Relations 님, 2018년 9월 17일
Thank you for sharing your experience with us.

10/10 - 훌륭해요

Darryl

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Romance paradise
Amazing energy- staff could not do enough- breakfast outstanding!
2018년 8월에 2박 숙박함
답변 제공: SOA Guest Relations 님, 2018년 9월 17일
Thank you Darryl for your high praise.

2/10 - 너무 별로예요

Linda

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
As far from 5 star as it gets...
This is a cute and friendly guesthouse. That’s it! There is nothing 5star about it but they claim it and charge for it. Preposterous! The location is right next to a township like area, in the outskirts of paternoster. Keep away! The guest house is chabby chick and crammed with things, everywhere. African, Asian, artisan - You name it. Nothing holds it together and it just gives a very cluttered impression. There are no commodities as per 5star. The beds were ok but the pillows are horrible. Right next door we had a tumbler banging the wall at night, it was turned off when requested but then the neighbor had a proper party instead! No privacy what so ever! The pool is in fact a pond, more suitable for fish than humans. We laughed at the sight but were told there was a jacuzzi on the top deck. Wow! But... it was crammed next to a roof top and tiny! And it had to be booked. Yes, that’s correct! And so were the sun beds, two available for the 10guest rooms to share, by booking them for an hour... Then the restaurant. Reuben’s they say but far from the quality one could expect then. Food tasted nothing, service was very poor and the overall impression pretty sad actually! We explained all this to the GM who was eager to please and even agreed to a full refund for an early check out. Service minded! We’d warn from spending time and money at this place as you are likely to be ripped off and get a bad experience of what 5stars really means in South Africa.
2018년 1월에 3박 숙박함
답변 제공: SOA Guest Relations 님, 2018년 1월 9일
Thank you Linda Hellqvist for your review. We have discussed your feedback in depth with our management team. From our investigation it became apparent that our property and its facilities were not to your liking. We understand that you did not enjoy the unique style and charm of our offering and although our team went out of their way to make your stay as comfortable as possible, you chose to check out instead. We meet all of the Tourism Grading Council of South Africa's criteria for a 5 star property, having been regraded 5 star again this past November (as we have been for the past 7 years).

10/10 - 훌륭해요

Dom 님, Cape Town

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great boutique hotel & spa 2 hrs from CT
My wife & I wanted to get away from the city and just veg out for a couple of days - no activities, no hikes, just pure relaxation. General Manager Leigh, Assistant Manager Raymond and their attentive staff made sure that our every need was fulfilled. Our massage experience at the spa could not have been better, topped off with a gourmet dinner at Reuben's, the hotel restaurant. A short walk to the beach and its rocky bays (we had an entire small bay to ourselves), Abalone is well situated for a seaside getaway. The hotel is built around a courtyard with a calming water feature. I could have spent a whole day there just reading from the book collection in the adjacent adjacent library, but got tempted away to the Jacuzzi on the upper deck, with its views across the bay. This one's definitely a keeper and we'll return soon.
2017년 12월에 2박 숙박함
답변 제공: SOA Guest Relations 님, 2017년 12월 12일
We thank you for taking the time to review us. We're thrilled that you had a wonderful experience and look forward to welcoming you back again in the future.