This is a cute and friendly guesthouse. That’s it! There is nothing 5star about it but they claim it and charge for it. Preposterous!
The location is right next to a township like area, in the outskirts of paternoster. Keep away!
The guest house is chabby chick and crammed with things, everywhere. African, Asian, artisan - You name it. Nothing holds it together and it just gives a very cluttered impression. There are no commodities as per 5star.
The beds were ok but the pillows are horrible. Right next door we had a tumbler banging the wall at night, it was turned off when requested but then the neighbor had a proper party instead! No privacy what so ever!
The pool is in fact a pond, more suitable for fish than humans. We laughed at the sight but were told there was a jacuzzi on the top deck. Wow! But... it was crammed next to a roof top and tiny! And it had to be booked. Yes, that’s correct! And so were the sun beds, two available for the 10guest rooms to share, by booking them for an hour...
Then the restaurant. Reuben’s they say but far from the quality one could expect then. Food tasted nothing, service was very poor and the overall impression pretty sad actually!
We explained all this to the GM who was eager to please and even agreed to a full refund for an early check out. Service minded!
We’d warn from spending time and money at this place as you are likely to be ripped off and get a bad experience of what 5stars really means in South Africa.