Western Tien-shan Tours

Thanks

I had to leave one night early because of an unexpected emergency. I contacted the hotel to request a refund for the unused night, but they refused and simply said the booking was non-refundable. Expedia advised me that the hotel had the option to refund the unused night, but the hotel chose not to. On top of that, there was a dirty/unpleasant smell coming from the bed sheets, which made the room uncomfortable and raised serious concerns about cleanliness. I was also charged for a phone service that I did not use, which was very frustrating. I should not have to pay for services I never used. And if they thinking calling a toll free Expedia number is a charge that is not very customer friendly. Overall, I felt that the hotel was focused more on collecting every possible dollar than providing good customer service or taking care of its guests. Emergencies happen, and I expected at least some understanding and fairness. I will not be returning to this hotel, and I would encourage other travelers to carefully consider these issues before booking. Very disappointing experience.

Very happy with my stay here. Very central - nearest station is just 5 minutes away with plenty of restaurants and shops nearby. Clean, comfortable, fairly spacious room. It had everything I needed - comfortable double bed, good wi-fi, kettle, mini-fridge and the shower was powerful. The air conditioning worked well but I would have liked it at a lower temperature. Hong Kong is extremely humid in the summer. I will definitely stay here again on my next visit to Hong Kong.