Western United States, United States of America hotel rooms at the CitizenM Hotels

"Very clean and comfortable. The person at check in was supposed to activate our keycard to work in the parking garage and she did not. It was annoying that it did ot work and we had to pay an extra $5 to get out of the lot. "

"Clean room and staff was great, Except being pestered by the Time share vultures everyday walking through the casino."

"Greatl location for the money. Clean room. Friendly service "

"Everything old the door room can’t open easily and The water has been shut off 9 hours on the all building, no room service, no coffee machine in all rooms, "

"We loved the Lodge. It was so convenient to shuttle buses, grocery store, and restaurant. Overall the staff was so helpful, friendly, and quick to offer assistance. The shuttle bus drivers were very informative, and we always knew we were on the right bus; so helpful! The restaurant breakfast was decent, but not always fresh. They did run out of coffee several times, but the lodge was at full capacity. I’m sure it was hard to keep up with all the coffee drinkers. I love the Grand Canyon, and it was as spectacular as I remember from 22 years ago! Hope to come back again!"

"Nice quick stay room was spacious. the arcade was nice a little pricey but quite a few options of games and prizes. Good variety of different foods. The parking is absolutely ridiculous tho!! You would think it would be free if staying at the hotel. We were also told that u can go back and forth with the room key which was a lie because the key didn’t work at the gate. The parking garage charged us $40 for 26 hours nd another $25 for 24 hours. Nice hotel and casino but will not be staying again due to the parking being $65 for only 2 night."

"We had problems with parking, the one who didn't attend was very rude"

"The hotel is kept wonderfully clean, the hotel Room was very clean, our bed left a lot to be desired. It was not the most comfortable bed, but it was a place to sleep. The front desk staff in my opinion is where this hotel drops the ball a little, I accept that from time to time folks have a bad day, and I am also certain that things happen out of anyone’s control, but the attitude that staff take to handle wha ever issues arise is what matters, and more then once I felt talked down to, and just not the way I would deal with things, they were always polite, to start and then just turn very abrupt. Again it could just be how I took it also. "

"No room service & cleaning; towels not replaced; no mini fridge … just an older hotel. Stayed to be close to the exhibition grounds for ConExpo. Would not stay there otherwise!"