Thank you for taking the time to provide us with your feedback.

Thanks William!

Good afternoon Phyllis and thank you for taking the time to review your stay with us. We are delighted that you found our staff to be helpful and friendly. \There was so much to see and do we hoped you were able to fit it all in.

We are delighted you enjoyed your stay with us and all that Whangarei has to offer.

Thank you for taking the time to review our hostel and your experience.

Merci d'avoir pris le temps de passer en revue votre séjour avec nous. Nous sommes ravis que vous ayez apprécié le parc de vacances et les attractions environnantes.

Thank you for taking the time to write a review. We are sorry about the neighbours, please let us know next time you have an issue and we can talk to them. There's so much to see and do we're delighted you enjoyed your stay.

we are delighted you enjoyed your stay with us and that you found so much to see and do.

We are disappointed that you didn't enjoy your stay with us. As you will see from the vast majority of our reviews your experience is very unusual.

Thank you for taking the time to review your stay with us. We are delighted that you enjoyed not only the holiday park but also the many surrounding walks and beaches.

Thank you for taking the time to review our hostel. We appreciate the feedback.

We're please that you enjoyed your stay with us and that all our amenities were to your satisfaction. We hoped you enjoyed all the beautiful walks and sights of Whangarei and the surrounding area.

Thank you for your feedback. The free wifi is a daily amount given to each guest.

Thank you for taking the time to provide feedback to us. great to hear that you enjoyed your stay with us.

Thank you for your feedback and your positive comments regarding the staff.

Merci pour votre critique. Contrairement a votre commentaire, nos chambres ainsi que les sanitaires sont lavees tous les jours et ne presentent pas de signe de moisissure. Certaines de nos installations sont un peu vieux mais dire que tout etait sale voire 'infecte' n'est pas correct. Il y avait peut etre quelques fourmis dans la chambre mais surement pas 'plein la chambre' car nous l'aurons remarque le lendemain. Chaque etablissement a ses propres procedures de check-in. Nous procedons a des check-in tardifs et nous avons essaye de vous contacter mais le numero de telephone donnee lors de la reservation etait incorrect et vous n'avez pas pu lire le mail qu'on vous a envoye.Lorsque la carte n'est pas presente nous chargeons 3% et non 4% en plus, ce qui est une pratique courante dans beaucoup d'etablissements. Thank you for your review. Contrary to your comments we clean our rooms daily with the process ending in an individual room inspection by a member of the front office staff. so it's unlikely that everything was dirty. We also air our rooms.However, we had had a lot of rain prior to your arrival with high humidity. Occasionally a very small number of ants enter rooms attracted by food being left out on the work surface, but not all over the room, we would have noticed during cleaning the next day. Each Holiday Park has its own procedure for late check-ins. We tried contacting you but the telephone number you gave on the booking was incorrect a point you eventually admitted. We also emailed you but you and your partner were unable to read your emails while driving. Its usual for establishments to pass on the 3% surcharge levied by Mastercard and Visa for payments being taken when a card isn't present. You were charged the extra 3%.not 4% as claimed. Our advertised rates are for cash or eftpos payment.

Thank you for taking the time to provide us with your feedback.

Thank you for taking the time to provide us with your feedback.

Thank you for taking the time to provide us with your feedback. We describe our unit as a Standard4 cabin which is a private cabin comprising of a double bed and a set of single bunk-beds. The cabin contains a microwave oven, fridge, jug, toaster, cutlery and crockery. We make it clear that all our facilities are shared, including the swimming pool, hot tub, covered BBQ / dining area, showers and toilets. Once again, thank you for your feed back.

Thank you for your feedback Andrew. We are glad you enjoyed your stay with us. We do our best to make you feel at home. We are undertaken a gradual process of upgrading our facilities.

Thank you for your review Matt. We are delightful you had a wonderful time in our Holiday Park. You are always welcome to come back!

Thank you for your feedback. I'm sorry your children had a restless nights sleep.

Thank you for taking the time to provide us with your feedback.

Hello Shirley, We are glad you enjoyed your time with us so much. I will pass your compliments along to our cleaners. Thank you for your review.

Hello Carol, We are glad you enjoyed your time here with us so much. The Poor Knights are quite lovely, aren't they? Thank you for the review.

Hello Anonymous, We are glad you were still able to enjoy your stay with us, despite your unmet expectations. Thank you for your review.

Hello Tara, We do apologise for the ambiguity on Hotels.com. "Partially open bathroom" refers to the design of the building, with an off-set doorway, as we wanted to warn guests it may attract the occasional breeze through the stalls. Our budget cabins are minimalist in nature, which is why they are offered at a budget rate. Whangarei is not a small town, at least by New Zealand standards, and the going rate for ensuite rooms in town is easily twice what we charge for our budget cabins. We are glad you enjoyed your stay with us, despite the minor confusion regarding the facilities. Thank you for the review, and we hope you enjoyed the rest of your trip around Northland.

Hello Joy and Steve, We are glad you enjoyed your stay with us. Thank you for your review.

Hello Cookie, We are glad you enjoyed your time here. Thank you for your review.

Thank you for your review.

Hello Anonymous, We are glad you found us just the right amount of helpful. We look forward to having you again. Thank you for your review.

Hello Talra, We are glad you enjoyed your time here so much. The cats are spoiled rotten, and I'm sure they enjoyed the attention you gave them when you were here. We look forward to seeing you again. Thank you for your review.

Hello deepseaoyster, We do have extra blankets available in the front office if you come in and ask. We don't put the extra blankets into each cabin, as not everybody wants one, and we can't predict who all needs one. The spa pool was closed on Saturday because there was a problem with the pump, and we weren't able to sort out the problem until the pool repairperson arrived on Monday, and discovered one of the guests on Friday night had rolled up a t-shirt and stuffed it into spa pool drain. It is now up and running again for the next time you want to come stay with us. Thank you for your review.

Hello Peter, Thank you for your constructive feedback and helpful review. I will be sure to pass along your comments so we can implement those changes as soon as possible.

Dear Anonymous, thank you for taking the time to review our hostel and your positive comments. Our rooms are cleaned and aired on a daily basis with many positive comments about the cleanliness of our rooms and facilities. Sheets etc are laundered and cleaned for every guest arrival. We have never had a issue with fleas before or since your stay and would suggest that perhaps you are confusing fleas with sand-flies. Many of the cabins actually have their own kitchenette that can accommodate between 4 - 6 people. There is also a dinning table in the TV lounge / library area for everyone's use if they so choose. We hope you enjoy the rest of your stay in New Zealand

Many thank for taking the time to review our hostel. We take great pleasure in helping our guests in whatever way we can. We hope your cousin and partner enjoyed the rest of their trip around New Zealand.

Hey Anonymous, I will pass your compliments along to our cleaners. Thank you for your review.

Hey Anonymous, Glad you enjoyed your stay with us. We try to give people as many tips as they need while they are staying with us, so everyone can explore all the amazing sights and experiences Whangarei has to offer. Thank you for your review.

Hello Henry, You stayed in one of our budget cabins, which are advertised as budget cabins, and are only designed as a place to sleep. Therefore, a bed and a chair perfectly meet those criteria without making the small rooms feel cramped. We do have a variety of standard cabins available which all include a kitchenette and various amenities, for only a small additional increase over the budget cabins. Thank you for your review.

Hello Warren, Did you get a chance to take the Mt. Manaia hike? It is out at the Whangarei Heads, but it is probably the best hike in the area on a nice sunny day. Thank you for your review.

Hello Belinda, We are glad you enjoyed your time here, and will pass along your compliments to our cleaners. \ Thank you for your review.