리셉션

글로벌 럭셔리 스위트 화이트 플레인스 여행 후기

3.5 out of 5

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 17개 이용 후기 중 8개" "
평점 8 - 좋아요. 17개 이용 후기 중 3개" "
평점 6 - 괜찮아요. 17개 이용 후기 중 2개" "
평점 4 - 별로예요. 17개 이용 후기 중 2개" "
평점 2 - 너무 별로예요. 17개 이용 후기 중 2개" "

8.4/10

청결 상태

7.0/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

Hildi

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
If this option is available in the city you are traveling to, take it! You get a home-y, modern APARTMENT with space, rather than a tiny, old hotel room. I always search Global Luxury Suites before searching anything else.
2024년 4월에 5박 숙박함
답변 제공: The GLS Customer Care Team 님, 2024년 5월 6일
Thank you, Hildi, for your wonderful review! We're pleased to hear that you enjoyed your stay and found our apartments to be a comfortable and modern alternative to traditional hotel rooms. Your loyalty means a lot to us, and we look forward to welcoming you back on your future travels!

2/10 - 너무 별로예요

Matthew A.

연인과의 여행, 출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
HORRIBLE!!!
2024년 3월에 3박 숙박함
답변 제공: The GLS Customer Care Team 님, 2024년 3월 29일
We're truly sorry to hear about your experience, Matthew. Your satisfaction is important to us, and we'd like to understand more about what happened during your stay. If you could provide additional details or reach out to us directly, we'll do our best to address any concerns and make things right. We appreciate your feedback and apologize for any inconvenience caused.

10/10 - 훌륭해요

Anatolio

가족 여행
좋아요: 숙박 시설 상태 및 시설
Excessive number of large seized pets create certain uncomfortability.
2024년 2월에 8박 숙박함
답변 제공: The GLS Customer Care Team 님, 2024년 3월 18일
Thank you for your feedback, Anatolio. We apologize for any discomfort caused by the presence of large pets. We will address this concern with our team to ensure a more comfortable experience for all guests in the future. If you have any further comments or suggestions, please feel free to share them with us. We appreciate your understanding and hope to welcome you back soon.

6/10 - 괜찮아요

Jose Manuel

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: The GLS Customer Care Team 님, 2024년 3월 18일
Thank you for sharing your feedback, Jose Manuel. We're sorry to hear that your experience was not up to expectations. If there are specific areas where we can improve, please don't hesitate to let us know. We value your input and hope to have the opportunity to better serve you in the future.

10/10 - 훌륭해요

Hildi

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It's like staying in your own home/apartment. It's a beautiful building with great amenities, nice people who live here with their kids and dogs, etc. So much more spacious, clean, comfortable than a hotel.
2024년 2월에 3박 숙박함
답변 제공: The GLS Customer Care Team 님, 2024년 2월 27일
Hildi, we're thrilled to hear that you felt right at home during your stay! Our goal is to provide a comfortable and welcoming environment with top-notch amenities. It's wonderful that you enjoyed the spaciousness and cleanliness of the building. We strive to create a community atmosphere where guests can feel relaxed and at ease. Thank you for choosing to stay with Global Luxury Suites, and we hope to welcome you back soon!

8/10 - 좋아요

Debie

좋아요: 청결 상태, 객실의 편안함
2024년 1월에 7박 숙박함
답변 제공: The GLS Customer Care Team 님, 2024년 1월 29일
Debie, thank you for your review and for choosing to stay with us. We're delighted to see that you had a positive experience overall. If there are any areas that we can improve upon or if you have any suggestions, please don't hesitate to let us know. Your comfort and satisfaction are our top priorities, and we look forward to providing an even better experience for your next visit.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 객실의 편안함
Not that great
Overall the property is okay. But furniture quality was very poor. The bed was not very sturdy and the sofa was very small and adult could barely fit on it. The sofa bed was very uncomfortable. They gave us a moldy shower curtain liner and there was no where to put your soap or shampoo in the shower. The bathroom only had one towel hanger. However the appliances were good. The location is good because it is close to the train and malls. There was no customer service onsite and when I asked for an extra blanket I had to wait for the next day to get it.
2024년 1월에 6박 숙박함
답변 제공: The GLS Customer Care Team 님, 2024년 1월 29일
We appreciate your feedback and apologize for the issues you experienced with the furniture and amenities. We understand the importance of comfort and convenience and will address these concerns to improve our offerings. We're glad you enjoyed the favorable location and quality appliances. In terms of customer service, we apologize for any inconvenience caused and will work to ensure a more prompt response in the future. Thank you for sharing your thoughts, and we hope to have the opportunity to provide a better experience during your next stay.

10/10 - 훌륭해요

Edward

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함

10/10 - 훌륭해요

crystal

가족 여행
좋아요: 청결 상태, 객실의 편안함
Very modern and clean
2023년 4월에 2박 숙박함
답변 제공: Global Luxury Suites 님, 2023년 5월 3일
Thank you for letting us know how you enjoyed your stay! We’re delighted that you found everything up to par, and we appreciate all the feedback. We would love to host you again, and we look forward to hearing from you in the near future.

10/10 - 훌륭해요

crystal

가족 여행
좋아요: 청결 상태, 객실의 편안함
2023년 4월에 2박 숙박함
답변 제공: Global Luxury Suites 님, 2023년 5월 3일
Thank you for the review!

8/10 - 좋아요

Karina

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Luego de haber vivido una muy mala experincia con el check in y la entrega del primer apartamento, me cambiaron a uno que si me encantó, la propiedad es cómoda y muy limpia pero la comunicacion con el propietario es pesima
2023년 3월에 3박 숙박함
답변 제공: The GLS Customer Care Team 님, 2024년 5월 1일
Dear Karina, it's great to hear that you eventually found a comfortable and clean apartment that you loved! However, it's disappointing to hear about the communication issues with the owner. We'll make sure to address this to improve the overall experience for our guests. Thank you for feedback, we look forward to hearing from you again.

10/10 - 훌륭해요

Jenice

연인과의 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was perfect for my family..The views was breathtaking. Clean apartment! I loved that there was a wash n dryer..I have a 7 month old baby so it was perfect..The apartment came with pots and pans, cups plates for cooking on the days we stayed in…I can’t wait to stay again soon! Just fabulous!!
2022년 2월에 9박 숙박함
답변 제공: Global Luxury Suites 님, 2022년 3월 4일
Jenice, thank you so much for providing us with feedback on your experience! We really appreciate your positive review and are so glad that you had a great stay. We hope that you chose to stay with us again in the future!

2/10 - 너무 별로예요

fernando

아이를 동반한 가족 여행
좋아요: 숙박 시설 상태 및 시설
New ,clean . But problems with the door code didn't work many times and tv cable .
2022년 2월에 4박 숙박함
답변 제공: Global Luxury Suites 님, 2022년 3월 4일
Fernando, thank you for letting us know how your stay was. We’re very sorry that you had these problems while staying at this hotel. We will be sure that all complaints regarding the door code are addressed, and one of our representatives will reach out to you shortly.

8/10 - 좋아요

Sandra

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was clean and spacious. You should consider having thicker blanket for sofa bed as the only sheets available were thin bedsheets. Using the underground parking was time consuming especially if you needed to come in and out of the building during the day.
2022년 2월에 2박 숙박함
답변 제공: Global Luxury Suites 님, 2022년 3월 4일
Sandra, we are glad you had a great experience with us! We are disappointed to see some of your concerns, and we will let our team know about them. We always work very hard to make sure all of our guests have a pleasant stay. We look forward to hosting you again for an even better experience.

4/10 - 별로예요

Lisa

출장 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Was not notifed of paid parking until after arriving. Address on expedia and google maps does not match buildings physical address. Listing was unclear that the space was a rent by the day apartment not a hotel. Keyless entry did not work upon arrival, it took two calls(and about 45 minutes standing in the halway with luggage) to remedy keyless entry issues. Wifi did not work while there. Ultimately the little savings to book this place over the next cheapest hotel in the area was off set by the need to pay for the valet parking each night.
2022년 2월에 3박 숙박함
답변 제공: Global Luxury Suites 님, 2022년 3월 4일
We appreciate the feedback, Lisa. It's unfortunate your time with us was anything less than ideal. We strive to offer quality service and convenience for all of our guests. We endeavor to offer the best experience possible and your feedback will help. Thank you. We do hope to see you again soon so we can share a more positive experience with you.

4/10 - 별로예요

Nicholas

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Low par, will never be returning. The room was ok, bed was small and uncomfortable. Everything else was the problem. For as expensive as it was there was no need for it to be this bad. First off, upon arrival we get to the lobby where we were told we’d pick up our fob for amenities and building access after 10PM, as the itinerary said the desk is unmanned after that time. When we arrive there is no one at the desk and this constant overwhelming smell of cheap cologne. We’re looking around and finally see there’s a woman there more concerned with watching her tablet then attending to the desk. Finally some man came out and you couldn’t tell him or anyone worked there, there is no uniform just wear whatever with a name tag. The desk staff seemed bothered that we were standing there looking to check in. When I told him we were there to check in he said “ok?” And sat there confused. I told him I needed a fob and he said “yea I don’t have one for you I can look for one though” to which I responded “how am I supposed to access any amenities or get in the building after 10pm?” He told me “we usually just prop the door open at night with a brick or cone” absolutely no security. The building and all elevators were filthy and REAKED OF WEED everywhere you went. Stairways, hallways, out front, everything smelled like marijuana. When we were leaving, there was one guy at the front desk passed out watching anime, snoring head down on the desk. Dirty, unprofessional, ghetto, trashy place.
2022년 2월에 4박 숙박함
답변 제공: Global Luxury Suites 님, 2022년 3월 4일
Nicholas, we sincerely apologize that you had that type of experience. We take this very seriously and will bring this to upper management to get addressed. In addition, one of our representatives be in touch with you to address this further.