“we booked 2 nights and then late afternoon of the first day we found we were unable to stay over the next night and had to quickly checkout. I would have thought they would at the least give us a partial refund. I realize checkout was 11:00 but things change and it just happens . We were gone all day so couldn't check out. They even kept the pet fee for the second night. I could understand a late check out fee but not the whole fee. the check in lady was awesome. it went down...
“we booked 2 nights and then late afternoon of the first day we found we were unable to stay over the next night and had to quickly checkout. I would have thought they would at the least give us a partial refund. I realize checkout was 11:00 but things change and it just happens . We were gone all day so couldn't check out. They even kept the pet fee for the second night. I could understand a late check out fee but not the whole fee. the check in lady was awesome. it went down...
betty