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“I’m not sure what went wrong, but when I arrived to check in, they couldn’t find my reservation. Apparently their system didn’t have the information from Expedia. It took almost two hours for them to try to resolve the issue, and during that time I had to go back to my car, drive around, and sit on hold while going back and forth with customer service. I was told an escalating manager would call me back, but that never happened. By the time two hours had passed, I no longer felt comfortable...

“The staff made the stay a good one. I understand the property was under refurbishing, but I'm rating what I saw.”

“Room was ok for price, but poor shower and dirty chair. ”

“The home looks almost brand new and my most important feature CLEAN!! We had a small hiccup with getting the door open to relax but the host promptly took care of it. We were attending a wedding with several events. This was a wonderful place for us to stay. Would definitely stay again if we come back to Lubbock”

“Fine”

“The shower head was inadequate.”

“This is a staffless row of suites across from the Pioneer Pocket hotel. You park right in front of your suite which includes a separate living area, bedroom, and bathroom. The room was clean, featured extra toiletries, and was convenient to downtown dining. This is our new favorite in Lubbock and was very reasonably priced.”

“The staff is always welcoming and pleasant. The rooms are spacious and the beds are very comfortable.”

“Stayed here one night on an overnight road trip. Property was clean, staff was friendly and accomodating. Breakfast was typical of this type of hotel. Hair dryer was missing from our room which we did not realize until the next morning. If we pass back through here on our way home, we would definitely stay here again.”

“Breakfast was subpar compared to other Hampton stays. No juice available, table was dirty. Room bathroom had one opened tiny soap at the sink (was it recycled?). 3towels for four occupants.”

“Would absolutely stay again! ”

“Was a nice quiet location. Centrally located and wasn’t too far from anything in town. Good communication throughout our stay. ”

“Business traveler here. The parking was safe and easy-appreciate the dedicated spots for hotel guests. Communication before check in was very good as this was my first stay there. Room was very clean and loved the decor. Rarely say this- I will plan to end my day earlier to enjoy the hotel and restaurant. Highly recommend. Enjoyed the concept!”

“Great place to stay !”

“Cleanliness was lacking. Floors were dirty. I killed 3 cockroaches I going in the room”

“Friendly open environment that welcomes groups of people and their families. Nice breakfast buffet and evening snacks. Dated decore but in good working condition. ”

“We've stated here multiple times & this was the worst stay. When we arrived to our room, there were zero drinks/snacks available. We went to the restaurant & let the front desk girl know & her response is that sometimes they do that if there are under age kids staying there. No problem, but I would think they might go restock it but that didn't happen.The next day, we were out for the majority of the day & when we returned, it still hadn't been restocked & housekeeping hadn't been in our room. I...