4 개의 바/라운지, 풀사이드 바

노보텔 양곤 맥스 여행 후기

5 out of 5
노보텔 양곤 맥스
459 Pyay Road, Kamayut Tsp, Yangon

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 336개 이용 후기 중 182개" "
평점 8 - 좋아요. 336개 이용 후기 중 121개" "
평점 6 - 괜찮아요. 336개 이용 후기 중 17개" "
평점 4 - 별로예요. 336개 이용 후기 중 12개" "
평점 2 - 너무 별로예요. 336개 이용 후기 중 4개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

9.2/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
샤워시 물공급이 약하다. 비누 공급이 적다.
2024년 2월에 3박 숙박함
답변 제공: Wa Wa 님, 2024년 2월 13일
Dear Valued Guest,Thank you for taking the time to share your experience with us. We understand that water supply and soap can be a contributing factor to your satisfaction and we take this feedback seriously. At Novotel Yangon Max, we strive to provide an unforgettable dining experience for all of our guests, and we are continuously working on ways to ensure that each guest has a pleasant stay with us. Again, thank you for your feedback and we hope to welcome you again soon!Best Regards,Wa Wa KhineDirector of Guest Experience

10/10 - 훌륭해요

KEE SANG

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: Wa Wa 님, 2024년 1월 29일
Dear Kee Sang,Thank you for taking the time to leave a review. We are so glad to know that you had an excellent experience with our services at Novotel Yangon Max. We strive to provide our guests with the highest quality of services and take pride in seeing our efforts appreciated. At Novotel Yangon Max, we value your feedback and will continue to do all we can to ensure every guest's stay is pleasant. Again, thank you for your kind words and we hope to welcome you again soon.Best Regards,Wa Wa KhineDirector of Guest Experience

10/10 - 훌륭해요

kihong

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 3박 숙박함
답변 제공: Wa Wa 님, 2023년 12월 20일
Dear Kihong,Thank you for your kind words! We are delighted to hear that you enjoyed our great service. At Novotel Yangon Max, we aim to provide our guests with the highest quality of service and strive to ensure that they have the best possible experience while staying with us. We appreciate your feedback and hope to welcome you back in the near future.Best Regards,Wa Wa KhineDirector of Guest Experience

10/10 - 훌륭해요

KEE SANG

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 9박 숙박함
답변 제공: Wa Wa 님, 2023년 11월 21일
Dear Kee Sang,Thank you for sharing your feedback and your stay with us.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service.Once again, thank you so much for your kind review and looking forward to welcome you back. Best Regards,Ms.Wa Wa KhineDirector of Guest Experience

10/10 - 훌륭해요

miock

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
위치 good
위치와 서비스가 아주 좋았습니다.
2023년 8월에 5박 숙박함
답변 제공: Wa Wa 님, 2023년 8월 21일
Dear Miock,Warm Greeting from Novotel Yangon Max!We are extremely pleased to hear that you had a pleasant time at Novotel Yangon Max. Many thanks for sharing your experience and recommending our facilities and services. It is important for us that our guests at Novotel feel safe and happy and your satisfaction is our biggest achievement.Once again, thank you so much for your kind review and looking forward to welcome you back. Warm Regards,Ms.Wa Wa KhineDirector of Guest Experience

10/10 - 훌륭해요

DONGSHIN

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 2박 숙박함
답변 제공: Wa Wa 님, 2023년 5월 22일
Dear DONGSHIN, Greeting from Novotel Yangon Max!Thank you very much for taking the time to share your recent experience at Novotel Yangon Max.We are delighted to hear that you enjoy your stay, facilities and services. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service.Once again, thank you so much for your kind review and looking forward to welcome you back. Best Regards,Ms.Wa Wa KhineDirector of Guest Experience

8/10 - 좋아요

Sungsik

2023년 3월에 3박 숙박함
답변 제공: Wa Wa 님, 2023년 5월 22일
Dear Sungsik,Thank you very much for taking the time to share your experience at Novotel Yangon Max.We are delighted to hear that you enjoy your stay, facilities and services. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service.Once again, thank you so much for your kind review and looking forward to welcome you back. Best Regards,Ms.Wa Wa KhineDirector of Guest Experience

10/10 - 훌륭해요

KEE SANG

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 8월에 4박 숙박함
답변 제공: Guest Relations 님, 2019년 9월 4일
Dear Mr Kee Sang, Thank you for taking time to give your review at Novotel Yangon Max. We are all thrilled to receive your comment. We are looking forward to seeing you again at the hotel. Best Regards, Felicia Aye Chan Mon Director of Guest Experience

8/10 - 좋아요

IN HO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 6월에 3박 숙박함
답변 제공: Guest Relations 님, 2019년 7월 10일
Dear In Ho, Thank you for your good review. We hope to see you at Novotel Yangon Max very soon. Best Regards, Felicia Aye Chan Mon Director of Guest Experience

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is eco-friendly hotel, it was very impressive point. Staff were very kind, and wonderful seletion of food in breakfast.
2019년 6월에 4박 숙박함
답변 제공: Su Mon 님, 2019년 6월 28일
Dear Valued Guest, Thank you for sharing your comments about Novotel Yangon Max. We are very thrilled to receive such positive feedback for the team. We will share with the team for their encouragement and motivation. We are looking forward to seeing you at Novotel Yangon Max soon. Best regards, Su Mon Assistant Manager

10/10 - 훌륭해요

JONG BEOM

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
좋았던 기억만 남은 노보텔
시설및 친절도도 좋았지만 무엇보다 서비스 부분에서 더욱 만족함 특히 로비에서 택시를 기다리다가 휴대폰을 흘려서 자리에 두고 왔는데 바로 찾아서 가져다 주었을때의 고마움은 지금도 잊을수 없네요 방콕 노보텔도 좋았지만 여기는 특별한 좋은 추억으로 남을것 같음 다음에도 이용하고 싶어요
2019년 6월에 2박 숙박함
답변 제공: Guest Relations 님, 2019년 6월 19일
Dear Jong Beom, Thank you for giving good feedback. We are thrilled to receive such comment. We are looking forward to seeing you again very soon. Best Regards, Felicia Aye Chan Mon Director of Guest Experience

10/10 - 훌륭해요

GIITD

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 6월에 1박 숙박함
답변 제공: Novotel Yangon Max 님, 2019년 6월 10일
Dear Guest, We thank you for your valuable feedback and look forward to welcome you again

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
최고의 숙박시설
두번째이용한 노보텔. 청결과 맛난조식에 잘묶다왔어요. 다음에도 이용할 예정입니다.
2019년 3월에 2박 숙박함
답변 제공: Guest Experience 님, 2019년 3월 21일
Dear Valued Guest, Thank you for the good compliments to Novotel Yangon Max. We are thrilled to receive it. We are looking forward to seeing you very soon. Best Regards, Felicia Aye Chan Mon Director of Guest Experience

10/10 - 훌륭해요

JOSEPH 님, 경기도, 한국

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 2월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2019년 3월 11일
Dear Joseph, Thank you for sharing your comment on Hotels.com We are thrilled to receive positive feedback from you. We are looking forward to seeing you again at Novotel Yangon Max. Best Regards, Felicia Aye Chan Mon Director of Guest Experience

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
좀 불만족스러웟어요
마지막날 양곤에서 편히 쉬다 돌아가려고 예약했던 숙소에요 우선 위치는 중심가에서 거리가 있어서 무조겆 택시로 이동해야하지만 대신에 조용해서 좋앗어요. 가격이 있는만큼 깨끗하고 조식포함이었는데 음식도 전반적으로 괜찮앗어요. 다만 저희가 체크인, 체크아웃시 밤비행기라 체크아웃후 샤워할수 있는지 물어봣는데 6층 짐에서 가능하다는 답변을 두번이나 받앗어요. 그런데 정작 샤워하러 6층에 올라가니 전혀 모르는 눈치엿고 수건도 주지않아 다시 달라고 말하러 나가야했습니다. 이럴거면 샤워는 왜 된다고 했는지 의문이네요. 불편하게 급하게 씻고 나가야한다는 생각에 ....정말 기분이 나빳습니다 그 외에는 다 만족스러웠어요 다시 간다면 글쎄요....
2019년 2월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2019년 3월 11일
Dear Valued Guest, Thank you for sharing your comment on Hotels.com. We are thrilled to get your positive feedback. We will look into the shower area that provided for evening flight. Thank you for highlighting to improve on it. We are looking forward to seeing you again very soon. Best Regards, Felicia Aye Chan Mon Director of Guest Experience

8/10 - 좋아요

Jaeyong

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good
2018년 8월에 3박 숙박함
답변 제공: Amanda PEARL 님, 2018년 8월 16일
First of all, it was our pleasure to have you stay with us at Novotel Yangon Max, we are all very pleased with your comments, thank you for writing on expedia.com. Thank you once again for staying with us, it was a pleasure to meet you and we all hope you will return to us again soon.

2/10 - 너무 별로예요

shortyJ 님, seoul

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Inadequate staff guidance
There was insufficient explanation about hotel membership registration and room upgrade. After all, it's a free upgrade. Make him pay more than $ 50 per night.
2018년 7월에 2박 숙박함
답변 제공: Amanda PEARL 님, 2018년 7월 18일
Dear ShortyJ, Thank you for taking the time and sharing your experience at the Novotel Yangon Max. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Your comment about the membership registration and room upgrade explanation will be shared to reinforce the changes to raise our standards and to ensure our guest experience. Looking forward to welcoming you again, warm regards, Amanda PEARL, Marketing & Communication Manager

10/10 - 훌륭해요

Kimo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Probably best hotel in Yangon.
very clean and kind. Probably best hotel in Yangon.
2017년 11월에 1박 숙박함
Dear Kimo, Thank you for sharing your recent experience at Novotel Yangon Max. We are thrilled to know that you enjoyed your stay with us. Many thanks for your feedback and we hope that we can look after you again on your next visit to Yangon, warm regards, Amanda PEARL, Marketing & Communication Manager.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 10월에 2박 숙박함
Thank you for rating us high. Looking forward to welcome you again soon. warm regards,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 10월에 3박 숙박함

8/10 - 좋아요

KEE SANG

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
교통이 편리하고 조용한 호텔
주변환경이 조용하며 교통이 편리하고 ROOM 이 편안하다
답변 제공: General Manager 님, 2016년 12월 12일
Delighted to hear that you had a pleasant experience at Novotel Yangon Max during your stay. Thank you for recommending the hotel for its great location and nice room. Your feedback is highly appreciated as we strive to deliver an excellent service to the guests. We look forward to welcoming you again during your next visit in Yangon. Warm regards, Nathalie, Director of Marketing

10/10 - 훌륭해요

HAKRAE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
완전 좋았어요
서비스 객실 전부 만족 합니다
답변 제공: General Manager 님, 2016년 11월 14일
Warm greetings from the team at Novotel Yangon Max. We are glad you enjoyed the room and the service. Thank you for staying with us, we all look forward to welcoming you back to Yangon soon. Kind Regards, Nathalie, Director of Marketing

10/10 - 훌륭해요

HAKRAE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
굿입니다
손님들이 되게 좋아하셨어요
답변 제공: General Manager 님, 2016년 11월 11일
We are really pleased to hear that you had a pleasant stay at Novotel Yangon Max and you enjoyed the room and the service. Looking forward to welcoming you again during next visit in Yangon. Warm regards, Nathalie - Director of Marketing

10/10 - 훌륭해요

HAKRAE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
좋았어요
시설 및 서비스가 나쁘지는 않았어요
답변 제공: General Manager 님, 2016년 11월 11일
Please allow me to thank you for this great rating. As a 5 star hotel in Yangon, we are striving our best to offer an excellent quality of service despite daily challenges. We look forward to welcoming you again at Novotel Yangon Max. Warm regards, Nathalie - Director of Marketing

10/10 - 훌륭해요

SANG YEOL

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
편리하고 안락함 공항에서 가까움
전반적으로 매우 좋았습니다. 다만 제가 투숙한 방이 금연방인데, 담배냄새가 나서 좀 불쾌했습니다.
답변 제공: General Manager 님, 2016년 11월 11일
Please allow me to thank you for the review. As a brand new hotel in Yangon, we are striving our best to offer an excellent quality of service despite daily challenges. Hence, we highly appreciate your comments. We shall look into the area for improvement in terms of the room allocation and guest request in order to enhance the guest experience. We look forward to welcoming you again at Novotel Yangon Max. Warm regards, Nathalie - Director of Marketing

10/10 - 훌륭해요

GyeongTaek

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: General Manager 님, 2016년 9월 22일
Dear Gyeong Taek, Many thanks for your 5 Star rating. Pleased to hear that you had an excellent stay at the Novotel Yangon Max. Feel free to share your experience and we look forward to welcoming you again soon. Warm regards, Nathalie Director of Marketing

10/10 - 훌륭해요

Souk hee 님, 코리아

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
양곤의 즐거음
좋아요.
답변 제공: General Manager 님, 2016년 9월 21일
Delighted to hear that everything was great during your recent stay at the Novotel Yangon Max. Your satisfaction is our greatest achievement as we strive to continuously deliver an excellent service. Thank you very much for taking the time to share your comments with us and we look forward to welcoming you again soon. Nathalie, Director of Marketing

10/10 - 훌륭해요

Eunji 님, Phnom Penh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
만족합니다!
우선 굉장히 깔끔해서 좋았어요. 외부도 그렇지만 로비, 객실 전부 깔끔한데다가 모던한 느낌이라 좋더라구요. 다만 가격이 좀 높아서 그런데 그건 양곤 호텔들이 가격이 비싸서 그렇다고 하니 어쩔수 없겠네요. 그래도 굉장히 만족스러웠어요^ㅡ^ 쉐다곤 파고다나 다운타운까지는 택시로 3000짯 정도 나왔던것 같아요. 아주 가깝진 않아도 그리 멀지 않아서 좋네요^^
답변 제공: Nathalie 님, 2016년 4월 16일
Dear Eunji, Thank you very much for recommending the hotel for its cleanliness and modern interior design. We are glad that you enjoyed the surrounding attraction and had the chance to visit the Shwedagon Pagoda. We look forward to welcoming you again at Novotel Yangon Max. Until then, safe travels! Warm regards, Nathalie Leung Shing - Director of Marketing

8/10 - 좋아요

Jung Ho 님, 서울

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
샤원장의 온수조절이 안되고 수압이 약해 어려움을 겪음.
답변 제공: Nathalie 님, 2016년 4월 9일
Dear Jung Ho, Many thanks for taking the time to share your feedback about your recent stay at Novotel Yangon Max. Please be informed that we are currently working on the water piping system in order to enhance the guest experience. We look forward to welcoming you again during your next visit in Yangon. Warm regards, Nathalie Leung Shing - Director of Marketing

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태
별로예요: 객실의 편안함
갖추어가는중
미얀마에 개장한 세계적인 호텔이라 기대했었는데 아직 미흡한점이 많습니다. 욕실 물이 계속 바닥으로 흐르고 객실도 좁고 복도 양탄자는 어지럽고 로비도 공사중이고.
답변 제공: Nathalie 님, 2016년 3월 26일
Please accept our sincere apologies if we failed to meet your expectations. We understand that you encountered some issues with the bathroom and we sincerely apologise for the inconvenience. Your comment about the carpet will also be brought up to the attention of the housekeeping department for further improvement. We hope those incidents will not hold you back from staying with us again. Warm regards, Nathalie Leung Shing - Director of Marketing

4/10 - 별로예요

Donghyeon 님, Brazil

좋아요: 청결 상태
별로예요: 객실의 편안함
New but needed fixed
Was new n clean but needed fix few thing- shower booth, private curtain, small bad
답변 제공: Nathalie 님, 2016년 3월 19일
Please accept our sincere apologies if the shower and private curtain were dysfunctional. Your comments will be shared to our engineering team to carry out maintenance and repair check on a regular basis. We hope those incidents will not hold you back from staying with us again. Warm regards, Nathalie Leung Shing - Director of Marketing

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
good hotel
Nice facilities
답변 제공: Nathalie 님, 2016년 2월 20일
Many thanks for rating us highly. Your feedback is highly appreciated as we strive to deliver a 5 star service. We look forward to welcoming you again at Novotel Yangon Max. Warm regards, Nathalie Leung Shing - Director of Marketing

10/10 - 훌륭해요

콰검 님, 서울

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가성비 최고 호텔로 공항 이동이 편리합니다
방과 침대가 크고 편안합니다
답변 제공: Nathalie 님, 2016년 2월 13일
Many thanks for taking the time to write this fantastic review. Delighted to hear that you enjoyed the comfort of our guestrooms. We look forward to welcoming you again at Novotel Yangon Max. Warm regards, Nathalie Leung Shing - Director of Marketing

10/10 - 훌륭해요

Han chul 님, 미얀마

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
청결
새로지어진 호텔이라 정말 깨끗합니다~
답변 제공: Nathalie 님, 2016년 1월 30일
Thank you for recommending Novotel Yangon Max. We look forward to welcoming you again during your next visit. Hope your next visit will be as pleasant as the previous one. Warm regards, Director of Marketing - Nathalie Leung Shing

8/10 - 좋아요

MINSIK 님, 서울

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
깨끗하고 깔끔한 호텔
2015년 10월 기준으로 양곤에서 가장 깨끗한 호텔로 객실 및 부대시설 어느 것 하나 부족함이 없습니다. 특히 수영장 및 피트니스 시설은 아주 훌륭합니다. 객실 컨디션도 매우 좋아서 누구나 만족할 수 있다고 생각합니다. 다만 양곤의 교통체증이 너무 심하고 시내에서 다소 떨어진 것을 감안하면, 공항으로 이동은 편하지만 계속적으로 시내로 이동하는 경우 어느 정도 시간 소요는 고려해야 합니다.
답변 제공: Nathalie 님, 2016년 1월 16일
Many thanks for taking the time to provide us with your feedback about your recent stay at Novotel Yangon Max. Delighted to hear that you found the rooms clean and the hotel facilities excellent, in particular the swimming pool and fitness center. We understand that it may be frustrating to commute within the city. As the road works will be completed for the flyovers, we should see an improvement in terms of the traffic in the months to come. Warm regards, Nathalie Leung Shing - Director of Marketing

6/10 - 괜찮아요

Misun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가격 대비는..그냥..
호텔 체크인이 꽤 오래 걸렸고, 웰컴드링크는 맛있었음. 다만 구조가 좀 애매해서 엘리베이터에서 내려서 반층정도 계단으로 이동해야 하는 위치에 방이 있었음. 짐이 크게 무겁지는 않았지만 더 큰 캐리어였으면 꽤 짜증났을 듯. 싱글베드 2개인데 침대가 너무 높아서 좀 불편. 침구류는 편안했음. 일회용품에 빗이 없어서 좀 난감. 호텔 바로 주변에는 별 게 없음.
답변 제공: Nathalie 님, 2016년 1월 9일
Thank you for sharing your experience about your recent stay at Novotel Yangon Max. Please accept our sincere apologies if the check-in at the main reception desk took longer than expected. Glad that you thought the welcome drink was tasty. Your comments about the hotel layout and practicality issue when having big suitcases will be shared internally for further considerations to enhance the guest experience. We look forward to welcoming you again during your next visit in Yangon. Warm regards, Nathalie Leung Shing - Director of Marketing

4/10 - 별로예요

MYOUNGJO 님, SEOUL, KOREA

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
OUT OF ORDER FOR HOTEL'S BOOKING SYSTEM
CLEAN & NICE ROOM BUT WE HAD TO WAIT 40 MINS DUE TO BREAKDOWN OF BOOKING SYSTEM. FINALLY THEY SETTLED WHEN I CHECKOUT BUT NO APOLOGIZE.
답변 제공: Nathalie 님, 2015년 11월 21일
Dear MYOUNGJO, Thank you for taking the time to share your experience at Novotel Yangon Max. Delighted to hear that you enjoyed your room very much. It is unfortunate that we had a system interface connection issue with your Expedia booking. Please accept our sincere apologies for the inconvenience at the time of check-in. We hope that this incident will not hold you back from staying with us again. Warm regards, Nathalie Leung Shing - Director of Marketing

8/10 - 좋아요

Hyunwoo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
출장 방문
출장으로 방문했습니다. 기존에 다른 호텔에 투숙을 하다가 신설 호텔이라 결정했습니다. 시내 중심이 아니라 차가 굉장히 막히는 수준은 아닙니다. 양곤의 교통체증을 고려했을 때 무난한 편입니다. 또한, 새 건물이라 호텔도 깔끔했으며 서비스도 좋았습니다. 다음 방문에도 기분 좋게 묶을 수 있을 것 같습니다.
답변 제공: Nathalie 님, 2015년 9월 26일
Dear Hyunwoo Please allow me to thank you for writing a review about your recent visit while you are on a business trip in Yangon. Delighted to read that you enjoyed our service. Our hotel is conveniently located near the international airport and away from the city's downtown traffic. In order to avoid traffic congestion, we suggest you to book next time our onsite meeting facilities or a room on the executive floor giving you access to the benefits of the premier lounge. Many thanks for your kind review. We look forward to welcoming you again very soon! Warm regards, Nathalie Leung Shing Director of Marketing

8/10 - 좋아요

KOKAI

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 4박 숙박함

10/10 - 훌륭해요

Lon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We love this hotel
2024년 4월에 3박 숙박함
답변 제공: Wa Wa 님, 2024년 4월 22일
Dear Lon,Thank you so much for your kind words! We're thrilled to hear that you love our hotel. It means a lot to us that you had a wonderful experience, and we can't wait to welcome you back for another fantastic stay.Warm regards,Wa Wa KhineDirector of Guest Experience

10/10 - 훌륭해요

Yusuke

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Wa Wa 님, 2024년 3월 20일
Dear Yusuke,Thank you for your kind review of Novotel Yangon Max. We are delighted to read your review and we truly appreciate. At Novotel Yangon Max, we strive to ensure that all guests have an enjoyable stay with us and it is rewarding to hear this reflected in your review. We hope you had a pleasant time with us and look forward to the next opportunity of welcoming you back again soon.Sincerely,Wa Wa KhineDirector of Guest Experience

10/10 - 훌륭해요

MYINT

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 4박 숙박함
답변 제공: Wa Wa 님, 2024년 2월 28일
Dear Myint,Thank you for your kind review! We are delighted to hear that you enjoyed our great service. At Novotel Yangon Max, we aim to provide our guests with the highest quality of service and strive to ensure that they have the best possible experience while staying with us. We appreciate your feedback and hope to welcome you back in the near future.Best Regards,Wa Wa KhineDirector of Guest Experience

10/10 - 훌륭해요

Lazum

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and excellent service!!
2024년 1월에 3박 숙박함
답변 제공: Wa Wa 님, 2024년 1월 29일
Dear Lazum,Thank you for your kind review of Novotel Yangon Max. We are delighted to read that you found our services both clean and excellent. At Novotel Yangon Max, we strive to ensure that all guests have an enjoyable stay with us and it is rewarding to hear this reflected in your review. We hope you had a pleasant time with us and look forward to the next opportunity of welcoming you back again soon.Best Regards,Wa Wa KhineDirector of Guest Experience

10/10 - 훌륭해요

Eduardo

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Wa Wa 님, 2024년 1월 29일
Dear Eduardo,Thank you for your kind review! We are delighted to hear that you enjoyed our great service. At Novotel Yangon Max, we aim to provide our guests with the highest quality of service and strive to ensure that they have the best possible experience while staying with us. We appreciate your feedback and hope to welcome you back in the near future.Best Regards,Wa Wa KhineDirector of Guest Experience

4/10 - 별로예요

PAING

2023년 12월에 2박 숙박함
답변 제공: Wa Wa 님, 2023년 12월 20일
Dear Paing,Thank you very much for taking the time to share your recent experience at Novotel Yangon.It is always a pleasure to receive the feedback. While I wish you had a better experience, it is the feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Once again, thank you so much for your kind review and looking forward to welcome you back.Warm Regards,Ms.Wa Wa KhineDirector of Guest Experience

10/10 - 훌륭해요

Alexander

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The best part of the hotel is that it included a 24-hour convenience store.
2023년 12월에 7박 숙박함
답변 제공: Wa Wa 님, 2023년 12월 20일
Dear Alexander,Thank you for taking the time to leave us a review. We are delighted to hear that you like 24 hour convenience store. At Novotel Yangon Max, we strive to provide our customers with the highest levels of comfort and convenience so we're pleased to know that you had a positive experience with us. We look forward to welcoming you back in the near future. Thank you again for your feedback.Best Regards,Wa Wa KhineDirector of Guest Experience

10/10 - 훌륭해요

Johann

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Wa Wa 님, 2023년 12월 20일
Dear Johann,Thank you for taking the time to leave a review. We are so glad to know that you had an excellent experience with our services at Novotel Yangon Max. We strive to provide our guests with the highest quality of services and take pride in seeing our efforts appreciated. At Novotel Yangon Max, we value your feedback and will continue to do all we can to ensure every guest's stay is pleasant. Again, thank you for your kind words and we hope to welcome you again soon.Best Regards,Wa Wa KhineDirector of Guest Experience

8/10 - 좋아요

Eduardo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 7박 숙박함
답변 제공: Wa Wa 님, 2023년 11월 7일
Dear Eduardo,Warm Greeting from Novotel Yangon Max!We are extremely pleased to hear that you had a pleasant time at Novotel Yangon Max. Many thanks for sharing your experience. It is important for us that our guests at Novotel feel safe and happy and your satisfaction is our biggest achievement.Once again, thank you so much for your kind review and looking forward to welcome you back. Warm Regards,Ms.Wa Wa KhineDirector of Guest Experience

10/10 - 훌륭해요

Nuttakul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Wa Wa 님, 2023년 8월 31일
Dear Nuttakul,Thank you very much for your kind review and stay with us.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service.Once again, thank you so much for your kind review and looking forward to welcome you back. Best Regards,Ms.Wa Wa KhineDirector of Guest Experience

10/10 - 훌륭해요

Hiro

2023년 8월에 5박 숙박함