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"Lobby was grand and big, typical of Lotte style. Our first impression of the porter when we get off the taxi, he was grouchy and not welcoming at all. There's also a queuing system for check in if you arrive before the official check in time at 1500. Seldom see this practices in other hotels. Even with the queuing ticket issued, you are only allowed to come back and check in earliest at 1430 onwards. Room was smaller and very dated! No smart TV and only one international plug at the desk area. Safe is also very difficult to use. The bathroom amenities was nice smelling and water pressure really strong. Location wise connected to Lotte mall, lots of restaurants n shops nearby. Definitely convenient. Overall, I think the experience will be even better if they revamp their rooms and consistent customer service throughout"

"Decent breakfast, room clean "

"Near the beach and great location"

"It was my first time visiting Busan and was surprised how small the room was, but it had all the necessary amenities in the room. Nothing was missing and my wife and I stayed two nights comfortably. The room was very clean and organized and the front desk staff were very friendly. Also, you can drop off your luggage before your check-in time so that you can walk around the city freely. Did I mention the breakfast that is included with the room? It is amazing with good variety of meats and veggies Korean style. We have absolutely loved this hotel and if I travel to Korea again, I will definitely stay at their hotels more often."

"staff dont help want client want….its too bad"

"Rooms are beautiful and well equipped. Breakfast was overpriced. Hotel was absolutely fantastic and would stay again."

"The breakfast and location was excellent. Very small room, especially the washroom. However, for the price it was great. "

"Ocean view and 30th Floor view was amazing. We were on the main food, street entertainment shops walking street in Huenday Beach was only a few blocks away. We loved the location!"

"Nice, comfortable, clean and in at good location."