Yucatan Peninsula, Mexico hotel rooms at the El Cid

"Awesome breakfast "

"Five star the mentioned employees. Mercedes in the Buffett restaurant. She was amazing and very helpful. Carlos on the beach was amazing with all the assistance with chairs and umbrellas. Bonnie served. Bartenders were all nice and friendly. Each runners that would bring you drinks were amazing. The parts that were not good. The spray that they put in the air is so toxic. Everywhere smells moldy and musky. The place has mold. When you get off the elevator the smell of lacker that I believe is to cover up the mold smell. The next huge complaint is the pushy upsell ALL the time. Restaurant no reservation but they can put one in just for you for a $150 dollar wine. Or go check out our other resort bc of the complaint of no where to seat unless you get up early to go save a spot. Upgrade your room for another $100 dollars a night. I bought the Preferred package. NOT worth the money. "

"Great for families! Not so much if "

"Fantastic food, friendly staff. "

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"Hotel was very clean and staff very nice and helpful! We traveled with 2 kids (10 yrs and 1.5years). It is for sure a family oriented resort"

"Clean room"

"Yes the breakfast was delicious, and fresh, Daniel was amazing, professional "

"Very clean and accommodating staff. Amable and Carlos were exceptional. "