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Diana Palace Hotel Zakynthos

4.0 star property
Families find the perfect balance at this Zakynthos island retreat where children enjoy water adventures while parents discover peaceful relaxation

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Diana Palace Hotel Zakynthos delivers authentic Greek hospitality with something for everyone. Parents relax with spa treatments including body scrubs and massages, while sipping drinks by the pool. The garden setting provides a pleasant backdrop for lunch between activities.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Superior Room

Superior Room | Premium bedding, pillowtop beds, minibar, in-room safe

Superior Room

7.4 out of 10
Good
(3 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Sofa bed - single
Pillowtop bed
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Family Room, 2 Bedrooms

Family Room, 2 Bedrooms | Premium bedding, pillowtop beds, minibar, in-room safe

Family Room, 2 Bedrooms

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
2 bedrooms
Pillowtop bed
Premium bedding
  • Garden view
  • 45 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds OR 4 Twin Beds

View all photos for Comfort Room

Comfort Room | Premium bedding, pillowtop beds, minibar, in-room safe

Comfort Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
Pillowtop bed
Premium bedding
Hair dryer
  • Garden view
  • 15 sq m
  • Sleeps 3
  • 3 Twin Beds OR 1 Double Bed and 1 Twin Bed

View all photos for Standard Single Room

Standard Single Room | Premium bedding, pillowtop beds, minibar, in-room safe

Standard Single Room

Highlights

Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Premium bedding
Pillowtop bed
Hair dryer
Private bathroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Room, 1 Bedroom

Family Room, 1 Bedroom | Premium bedding, pillowtop beds, minibar, in-room safe

Family Room, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
Separate bedroom
Pillowtop bed
Premium bedding
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Twin Beds OR 1 Double Bed and 2 Twin Beds

View all photos for Junior Suite

Junior Suite | Premium bedding, pillowtop beds, minibar, in-room safe

Junior Suite

7.6 out of 10
Good
(5 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Pillowtop bed
  • Garden view
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite

Premium bedding, pillowtop beds, minibar, in-room safe

Premium Suite

Highlights

Balcony
Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
Pillow menu
Pillowtop bed
  • Garden view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Hot Tub

Junior Suite, Hot Tub | Premium bedding, pillowtop beds, minibar, in-room safe

Junior Suite, Hot Tub

8.0 out of 10
Very good
(3 reviews)

Highlights

Balcony
Soundproofed
Private outdoor hot tub
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Private Pool

Junior Suite, Private Pool | Private pool

Junior Suite, Private Pool

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Patio
Soundproofed
Private pool
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
  • Garden view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Hot Tub

Suite, Hot Tub | Premium bedding, pillowtop beds, minibar, in-room safe

Suite, Hot Tub

Highlights

Balcony
Soundproofed
Private outdoor hot tub
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room | Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Double or Twin Room

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Pillowtop bed
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Signature Suite

Signature Suite | Premium bedding, pillowtop beds, minibar, in-room safe

Signature Suite

Highlights

Balcony
Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
Smart TV
Pillowtop bed
Premium bedding
  • 25 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed
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About the neighborhood

Located in Zakynthos, Diana Palace Hotel Zakynthos is near the beach. While the natural beauty of Laganas Beach and Tsilivi Beach can be enjoyed by anyone, those looking for an activity can check out Alykanas Beach. Traveling with kids? Consider National Marine Park of Zakynthos and FZ Go Kart. Discover the area's water adventures with snorkeling and fishing nearby, or enjoy the great outdoors with horse riding. Visit our Zakynthos travel guide
Map
Argassi, Zakynthos, 29100

What's nearby

  • You can never get bored going to all the amazing beaches in Zante. Just look at the crystal clear water! Go further you can even swim with the sea turtles! #LifeAtExpedia #beach
    National Marine Park of Zakynthos
    3 min drive - 3.8 km
  • Marina with boats against church in Zakynthos town, Greece, Shutterstock ID 499643767, SF SSA Case with Manager Approval: Case 07151371, Job: Prepay credit, Client/Licensee: , Other:
    Zakynthos Ferry Terminal
    4 min drive - 4.2 km
  • Argassi Beach
    7 min walk - 0.6 km
  • Zante Water Village
    10 min drive - 11.3 km
  • Agios Sostis Beach
    13 min drive - 13.5 km

Getting around

  • Zakynthos (ZTH-Zakynthos Intl.)
    18 min drive

Restaurants

  • Legends Sports & Grill
    4 min walk
  • Bake & Coffee House by Castello
    2 min walk
  • Molly malone's
    5 min walk
  • Michaelos Taverna
    5 min drive
  • Mikri Dafni
    3 min walk

About this property

Diana Palace Hotel Zakynthos

Upscale family-friendly hotel
At Diana Palace Hotel Zakynthos, you can look forward to a poolside bar, a terrace, and a garden. Treat yourself to a facial, a manicure/pedicure, or aromatherapy at the onsite spa. The on-site restaurant offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a playground and an arcade/game room.
You'll also enjoy perks such as:
  • 2 outdoor pools and a children's pool, along with a waterslide, sun loungers, and pool umbrellas
  • Free self parking
  • Bike rentals, coffee/tea in the lobby, and tour/ticket assistance
  • Massage treatment rooms, a computer station, and a billiards/pool table
Room features
All 120 rooms have comforts such as premium bedding and air conditioning, as well as perks like free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with free toiletries and hair dryers
  • Wardrobes/closets, refrigerators, and heating

All inclusive details

All-inclusive room rates at Diana Palace Hotel Zakynthos are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

Buffet meals, snacks, and select beverages included

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Library
  • Playground
  • Stereo
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Outdoor treatment areas
  • Spa open daily

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating (climate-controlled)
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed during January, February, March, April, December, and November.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 26 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 3.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April - 31 October, EUR 10.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: EUR 15 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 0428Κ014A0004800

We should mention

This property does not have elevators
Cash transactions at this property cannot exceed EUR 500, due to national regulations; for further details, please contact the property using information in the booking confirmation
Pool access available from 9:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Diana Palace
Diana Palace Hotel All Inclusive Zakynthos
Diana Palace Hotel Zakynthos
Diana Palace Zakynthos
Hotel Diana Palace
Diana Palace Hotel All Inclusive
Diana Palace All Inclusive Zakynthos
Diana Palace All Inclusive

Frequently asked questions

Does Diana Palace Hotel Zakynthos have a pool?

Yes, this property has 2 outdoor pools and a children's pool. Pool access is from 9:00 AM–6:00 PM.

Is Diana Palace Hotel Zakynthos pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 total) with a maximum weight of up to 26 lbs per pet. There's a fee of EUR 15 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is free at this property.

What time is check-in at Diana Palace Hotel Zakynthos?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. A fee applies for early check-in (subject to availability). After-hours check-in is not available.

What time is check-out at Diana Palace Hotel Zakynthos?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Diana Palace Hotel Zakynthos?

Some rate plans available at this hotel are all-inclusive.

Where is Diana Palace Hotel Zakynthos located?

This family-friendly Zakynthos hotel is located near the beach, within 1 mi (2 km) of Ionian Sea, National Marine Park of Zakynthos, and Argassi Beach. FZ Go Kart and Fantasy Mini Golf are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Diana Palace Hotel Zakynthos Reviews

8.2

Very Good

8.4

Cleanliness

7.6

Location

8.8

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 37 out of 106 reviews
Rating 8 - Good. 45 out of 106 reviews
Rating 6 - Okay. 16 out of 106 reviews
Rating 4 - Poor. 7 out of 106 reviews
Rating 2 - Terrible. 1 out of 106 reviews

Reviews

8/10 Good

FAYE

Liked: Cleanliness, amenities, property conditions & facilities
We staying in a junior suite, with a hot tub. Delightful.....point to make...you really need to provide a step in and out of hot tub, as it is very high
Stayed 4 nights in Jun 2025

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities

Nice place on a gorgeous island

We had a lovely time and the staff were very nice.
Stayed 7 nights in Sep 2023

10/10 Excellent

Chektor

Liked: Cleanliness, amenities, property conditions & facilities
Nice and quiet and very friendly people
Stayed 10 nights in Jul 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed a lovely week away as a couple. Service is exceptional, and the whole hotel has a very warm and welcoming atmosphere. Everything that you'd need to be included in all inclusive is, and due to staying in a 'superior room' we didn't have to pay the 10 euros per day for air-con. Overall, would highly recommend!
Stayed 6 nights in Aug 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here, we stayed 4 days for our honeymoon and it was amazing. It was on a nice shopping strip with a lot of restaurants and stores. The staff was super sweet, especially Thanos, he was so helpful and funny. We paid for the all inclusive which was also amazing with Marcos who made being in the lobby a joy. The pool was clean and always had such a good vibe. I would definitely recommend this hotel!
Stayed 4 nights in Jul 2023

6/10 Okay

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The photo is exactly what we stayed in, lower level. We paid for the all inclusive package. It's a selective all inclusive when it comes to alcohol. You only get 6 types of drinks, all others you have to pay for. Tap beer & tap wine is included. You pay for bottle water, air conditioning after certain times & room safe. The hotel was booked solid, so you would have to get up early to get a lounge chair. The hotel pool reminded me of a Carnival Cruise, you will not get a peaceful day....bring head phones. The food & service was excellent, no need to head out to eat.
Stayed 3 nights in May 2025

6/10 Okay

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

When we arrived we were given a comfort room which was very dated and not the superior room we paid for. After complaining to the hotel and hotels.com we were moved to the room we booked which was all quite stressful. The hotel has lovely bar and entertainment staff and we had a lovely stay. There was a vegetarian option for dinner/lunch although not always labelled. The food was generally nice but there are hidden extras at this hotel such as the fact that the air conditioning in the bedrooms is not free all the time. If you have a superior room this does not matter too much as it is very powerful and the room cools immediately. The comfort room we initially had had very poor air conditioning though and it would have been very hot to stay in that room. Overall we had a great holiday but probably would not choose this hotel again because of the uncertainty as to what room we might end up in!
Stayed 5 nights in Aug 2024

6/10 Okay

Gemma

Liked: Cleanliness, staff & service
A nice stay but could have been better. We were lucky to be upgraded to a suit with a private pool, the room was lovely, clean, the pool was great although lost the sun by 2pm. There is only air con for some of the day (unless you pay) which was fine as the room was always cool & it’s eco friendly, but it’s worth noting. The beds were advertised as a king but we had 2 singles pushed together. Our room had a mini bar, which isn’t included in the all inclusive (I checked with reception and they confirmed it would be extra charge) but they don’t even add fresh water daily. There were 2 frozen bottles of water in the fridge but they had both been opened already!! The pool suites are down by the kids pool which has a bar which is handy but this closes at 4pm. After 4 the nearest place for a drink (including water) is up the hill at main pool. Reception staff were lovely and always really helpful. The lady running the bar in the lobby was very sweet although absolutely overworked. She needs a second pair of hands to help her because she does everything and that means there’s often a long wait for drinks. Also bars close to all inclusive at 11pm (pay bar until 1am) which means at 10:45 the bars get busy!! It also kills the atmosphere as no one wants to pay for a drink at an all inclusive! Food is ok, tastes pretty good. Would have liked more Greek than on offer. Didn’t use main pool due to private pool room but definitely not enough loungers. Generally felt more 3* than 4*
Stayed 4 nights in Jul 2024

8/10 Good

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nausica (Reception) was perhaps one of the best we’ve had the pleasure of meeting… thank you. Hotel was nice, we had a room with jetted tub. Nice spacious room, while the single beds we’re comfortable they are not great. Found them too small for average adult and they move about..( mind the gap). Room was generally quiet, you don’t hear any noise from surrounding pubs or traffic. Our neighbors occasionally played loud music or movies while using their spa which was a little annoying. Jetted tub stopped working 1 day, sadly no one came to fix it when reported, luckily it started working the following evening. Meals were varied (enjoyable) with some Greek dishes, same for breakfast. Desserts tended to be more or less the same things. Bars were always busy but you only waited a minute or two. Marcos is a true barman, remembers your name an preferred drink ( so many guests) with lots of one liners (entertaining). Pools are ok and we were glad to see the hotel TRIED to enforce some rules on booking sun loungers. Early October there were always a couple free. On occasion there were children by the adult pool but we did not see them there for long. Only other negative (not hotels fault) was some guests are inconsiderate. A large welsh group held sun loungers tables and chairs, they were make call and playing videos via speaker, took multiple drinks and left them, filled multiple plates with food & dessert but did not eat it. Would definitely return
Stayed 3 nights in Oct 2023

10/10 Excellent

marianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel tout confort restaurant exellent
Stayed 7 nights in Oct 2025

4/10 Poor

Efthymia

Disliked: Cleanliness, staff & service
The location is great!
Stayed 1 night in May 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel & Staff

There is absolutely nothing negative I can say about this hotel
Stayed 2 nights in Jun 2024

8/10 Good

Bethan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great staff! And issues were quickly resolved!
Stayed 6 nights in Aug 2024

10/10 Excellent

Jhonatan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jul 2024

10/10 Excellent

Jue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff went above and beyond their duties Stathis even remembers your name and what you drink on the first meeting!! You are made to feel like family by all the staff and I would not hesitate to come back. The rooms were spectacularly clean and the cleaning staff respected your privacy and always spoke
Stayed 4 nights in Jul 2024

8/10 Good

Miss

Liked: Staff & service

Meandros hotel

They switched us to the meandros hotel as an upgrade however it wasnt a very nice hotel. There was a smell in the bathroom of sewer every day.
Stayed 2 nights in Sep 2024

8/10 Good

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was double booked when we arrived so we were shipped out to another hotel for the night. Not exactly what you want when checking in. Spoilt the first night of our holiday.
Stayed 7 nights in Jul 2024

8/10 Good

Elisabeth

Deceptive additional costs not included in price; aircon was 10 euro per day.
Stayed 7 nights in Sep 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Disappointed to pay for air conditioning all night so paid 10 euros per day extra .
Stayed 7 nights in Jun 2024

4/10 Poor

Kyle Martin

Disliked: Cleanliness, property conditions & facilities
This is a hotel I would not recommend so many problems from the beginning. Rooms messed up a day and a half waiting to get them sorted.
Stayed 7 nights in Aug 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Central location, friendly staff, average dining

We stayed in a 2 bed apartment, which was located in the best part of the hotel, top floor and looking out to sea. The rooms were basic and old fashioned (but I believe the standard hotel rooms have been updated). One bedroom had no TV and there was only 1 wardrobe between 4 adults which was a bit of an issue… Central location, and updated communal areas. The all inclusive was a bit confusing, e.g when eating times were, what drinks were included and till what time (e.g you pay for cocktails except for 1 each day and all drinks are charged after 11pm!) The juices were heavily watered down and food options were a little repetitive in an evening but plenty of options to eat out which we preferred. Friendly staff
Stayed 11 nights in Sep 2022

4/10 Poor

Markus

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
unfriendly personal.
Stayed 7 nights in Aug 2023

6/10 Okay

Andrea

Liked: Cleanliness
I am often on Business Trips and this Hotel is with the worst Service i have ever experienced - less than Bad. This Hotel has nothing to do with all inclusive Additional Costs for air condition, add costs for the Safe, no Cocktails included (i thought this is a joke but it turned into Reality ,.. i will Not further Go into Detail, as i am that disappointed from that Hotel Performance . Out of 10 Points it is a clear 0.
Stayed 7 nights in Jul 2024

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely family holiday

Just returning from a great stay at the Diana Palace hotel. We stayed in double deluxe rooms. Both rooms were beautiful and kept so clean by the lovely cleaning staff. One thing I would say is we had one room for 3 teenagers and it was very compact for them and the camp bed more suitable to a child. The food was what you would expect from an all inclusive. Some good choices for everyone. The time limits and choices for snacks weren’t ideal. But there are shops nearby to cater for all needs. Ian Roberts the concierge is such a wonderful man. He sorted a private boat trip for us for a reasonable price - would highly recommend as for a family of 5, it was a much better option and a cheaper option than one of the organised trips Ian also recommended a fantastic restaurant with amazing views (Target) just 2 minutes away in the complimentary car. Nothing was too much trouble for him if you needed it. Everywhere is reasonably priced with good food.
Stayed 7 nights in Jun 2024

2/10 Terrible

Christina

Disliked: Staff & service, amenities
This hotel was very noisy and had a lot of problems. After the first day, I knew I didn’t want to stay there so I went to the front desk to let them know and tried to reach out to the manager several times. She never returned any messages, phone call, text or email. Exceptionally poor customer service. Additionally the shower in my bedroom leaked every time - it got the entire floor wet, which was so dangerous you would slip. There are two pools that don’t have enough chairs for all the families using the pools, the food buffet provided is nothing that I would want to eat Overall, I do not recommend this place at all
Stayed 3 nights in Jul 2024