4/10 - 별로예요
CHATERRAL
가족 여행
2024년 4월 2일
Where do I begin it was so much starting with the pick up from the airport. I wasn't informed the transportation fee beedes to be paid in cag. I would have been prepared with the cash if I were informed ahead of time. Once we arrived which was extremely late due to flight delays our room wasn't available. There was an unfortunate accident so that wasn't their fault but the room wasn't very clean. The floor was filthy and you can tell it was a rushed job. A short time after arrival the power goes out. This apparently is a thing because it happened frequently during our stay. The A/C & refrigerator wasn't working well. I complained for several days they were supposed to send maintenance. We never saw maintenance. We then encountered a rat in our room! This was the straw that broke the camels back. After battling the rat all night they finally moved us to another Overwater bungalow. They never resolved the issue and moved the next guests right in our old bungalow. The bungalows need a good overall sprucing up. I'm a frequent international traveler and the best part of this trip was leaving the resort for 3 days going on our safari in Arusha. The communication between staff was lacking and insufficient. The front desk miscommunicated transportation fees, they never informed housekeeping about the rat and why our room was in such disarray the next day, and maintenance never communicated with housekeeping.The maid drop the key in the ocean. We had a terrible experience. Don't go!
CHATERRAL
2024년 3월에 9박 숙박함