실내 수영장, 시즌별로 운영되는 야외 수영장, 10:00 ~ 18:00 오픈, 수영장 파라솔, 일광욕 의자
예약 가능 여부 확인

엘마 호텔 앤드 아트 컴플렉스 여행 후기

5 out of 5
엘마 호텔 앤드 아트 컴플렉스
1 Yair Street, Zikhron Ya'aqov

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 58개 이용 후기 중 21개" "
평점 8 - 좋아요. 58개 이용 후기 중 20개" "
평점 6 - 괜찮아요. 58개 이용 후기 중 9개" "
평점 4 - 별로예요. 58개 이용 후기 중 6개" "
평점 2 - 너무 별로예요. 58개 이용 후기 중 2개" "

7.2/10

청결 상태

7.4/10

직원 및 서비스

7.0/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

6/10 - 괜찮아요

Yehazkel

2023년 10월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태
Quirky hotel, good location for stopover
Quirky, arty, really great swimming pool and gardens. Breakfasts were very good with ample variety. Location good for a stopover and an enjoyable walk into the centre of town. Housekeeping was very hit and miss - could do with a more structured timetable.
2023년 6월에 4박 숙박함

8/10 - 좋아요

SARIT

2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Orly

2023년 4월에 1박 숙박함

6/10 - 괜찮아요

Bridget

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful view but rundown property needs repair and attention.
2023년 4월에 1박 숙박함

8/10 - 좋아요

Efrat

2023년 3월에 1박 숙박함

4/10 - 별로예요

tzahi

좋아요: 직원 및 서비스
2023년 3월에 1박 숙박함

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent, and stimulating place
Really enjoyed our stay, welcoming staff, amazing breakfast and clean rooms & facilities. Loved the unique atmosphere, incredible art everywhere. Would recommend to anyone that is looking for something that is not run of the mill.
2023년 2월에 2박 숙박함
답변 제공: ADI BAR ON 님, 2023년 4월 14일
Thank you very much for the feedback.We will be happy to host you again at the Elma Hotel

4/10 - 별로예요

HAGGAI 님, SAN JOSE

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
We booked a half board stay at a significant premium, expecting dinner on arrival. However, we were only offered a sandwich or soup in the bar. Dinner the next night did not even include soft drinks. Also had maintenance issues in the room. When we complained and asked to talk to the manager, there was sympathy but no call back from manager and no compensation whatsoever. Service is sympathetic but not effective. Value for money, especially for the half board upgrade, is poor.
2023년 1월에 2박 숙박함

8/10 - 좋아요

Mahshid

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Our experience at Elma Hotel
My family and I had a two night stay at this property. The location and view from our room was amazing. The service on the other hand was not great. We stayed in suite 501 which is right above the garage opening which creates tremendous noise from banging against the drainage system of the garage that translated straight to our room about 400 to 500 times a day. We asked for our room to be serviced and it was not. For the price we paid we expected a lot better quality of stay.
2023년 1월에 2박 숙박함

6/10 - 괜찮아요

Sinyal

2022년 12월에 1박 숙박함

8/10 - 좋아요

Richard

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent and unique experience
2022년 8월에 1박 숙박함

6/10 - 괜찮아요

Hadar

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
People were smoking around the pool, garbage was left on the floor
2022년 7월에 2박 숙박함

8/10 - 좋아요

idit

2022년 6월에 1박 숙박함

10/10 - 훌륭해요

judy

2022년 6월에 1박 숙박함

10/10 - 훌륭해요

judy

2022년 6월에 1박 숙박함

10/10 - 훌륭해요

David

2022년 5월에 1박 숙박함

4/10 - 별로예요

Pascal

가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Disappointed
We had booked a specific type of suite. When we arrived they had downgraded us without informing us. We were given the keys and when we got into the room were shocked by the downgrade. Eventually we were moved to a better room which was still not the category that we had reserved. We were obviously given compensation for that but our disappointment was great because we didn’t have the view that we hoped for. We selected this hotel for the view and therefore booked the best accomodations there but our stay was with no view. One of the biggest complaint is that we were not informed beforehand that we would not be getting the room reserved. We were not treated with consideration. Our room was not cleaned during our two nights stay and we had to request the maid to come. They came and they only changed towels and did not clean bathroom and bedroom. Definitely not the type of service you expect for a five star hotel
2022년 5월에 2박 숙박함

8/10 - 좋아요

Yuval

출장 여행, 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
beautiful but can be amazing
great place beautiful view. the room lacks a comfortable seat for reading or watching TV. the lobby area lacks places to seat and have fun the entrance to the indoor pool is prohibited for children. they were very disappointed.
2022년 3월에 1박 숙박함

8/10 - 좋아요

Michal

2022년 3월에 1박 숙박함

8/10 - 좋아요

Ishai

가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Amazing architecture. Very poor service.
Great location for a relaxing weekend. Amazing architecture. A must be for architects. But the service is horrible! The food is just fine what you would expect for a luxury hotel in Israel. But the Frontdesk is unbelievable incompetent. Everything we needed or asked has to be asked three or four times and even than it’s not happening.
2022년 1월에 1박 숙박함

8/10 - 좋아요

Lilia

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스
Great hotel, but the service is not what is expected for the money. First booked one room but were put in a cheaper option, had to change. No cleaning came to clean the room on the second day of the stay. Breakfast is very good with lots of options of food
2021년 11월에 2박 숙박함

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great service Great breakfast Nice view Poor exchange relative to the high price Basic room standards and facilities For the price I would expect a hot tub in the patio
2021년 11월에 1박 숙박함

10/10 - 훌륭해요

sasson

2021년 10월에 2박 숙박함

8/10 - 좋아요

Liron

가족 여행
좋아요: 직원 및 서비스
별로예요: 객실의 편안함
Too expensive, room could improve
Value for money makes it not worth the stay. Room and facilities didn't live up to expectations. Food was excellent, location and views are amazing!
2021년 9월에 3박 숙박함

2/10 - 너무 별로예요

Sivan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 9월에 2박 숙박함

10/10 - 훌륭해요

Gil

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 9월에 2박 숙박함

10/10 - 훌륭해요

rina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 8월에 1박 숙박함

10/10 - 훌륭해요

Lior

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Family vacation
Great hotel for families, nice pool and amazing view ! Tasty breakfast too.
2021년 8월에 2박 숙박함

6/10 - 괜찮아요

Eleanor

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
2021년 8월에 3박 숙박함

10/10 - 훌륭해요

Luna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 8월에 2박 숙박함

8/10 - 좋아요

Inbal

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Best view
2021년 8월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice stay in a quaint town- be sure to visit botanical gardens. Food was plentiful snd yummy- wish they had weeknight concerts.
2021년 8월에 2박 숙박함

8/10 - 좋아요

YOAV

2021년 8월에 2박 숙박함

6/10 - 괜찮아요

Renee

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Poor upkeep of an otherwise beautiful facility
After having read a number of negative reviews by other guests regarding the poor level of cleanliness in the hotel, we decided to add a note in our own on-line reservation requesting/demanding a clean room. Despite that, upon entering our room we were shocked to discover that the floor and the carpet were full of lint and other dirt, the glass doors out to the two porches, as well as their glass walls, were stained and had clearly not been cleaned for quite a while, the mirror inside the room was also stained and worst of all, the sheets in our bed were very wrinkled making us wonder whether they had been changed since the previous guests. There were numerous dirty and otherwise poorly maintained areas in the dining room as well, including sticky floors and birds' feces on the ledge of the balcony, where the guests who did not want to sit inside were invited to have their meals, only to find themselves seated on filthy, discolored chairs on many of which the paint had also peeled off. To top our disappointment in the level of maintenance in the hotel, despite several complaints to the personnel, most of our complaints were totally ignored. On the positive side, the meals were excellent, the room we had was spacious and comfortable and the entire swimming pool area, including the pool itself, was beautiful and well taken care of and offered a breathtaking view of the coast.
One of many stained chairs on the dining room balcony
Ledge of the dining room balcony
Corner in the dining room
2021년 8월에 2박 숙박함

10/10 - 훌륭해요

eran

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 7월에 2박 숙박함

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
decevant
nous venons de passer une nuit dans cet hotel, la chambre était sale, le mobilier vieux et succin, la propreté laisse énormément à désirer, nous avons demandé de changer de chambre , on nous a répondu que la manager allait s'en occuper , on attend encore son avis ?? + de 500 € la nuit!!!
2021년 7월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 7월에 2박 숙박함

10/10 - 훌륭해요

Shani

2021년 7월에 1박 숙박함

10/10 - 훌륭해요

SHLOMIT

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
amazing experience
An amazing 5-star hotel experience. Not only a hotel - but also an art gallery, the best view in Israel, close to many attractions (we visited Megido, Mount Carmel / Muchraka, Haifa), excellent food and of course beautiful Zichron-Yaakov.
2021년 7월에 2박 숙박함

4/10 - 별로예요

Idan

가족 여행
좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스
Disappointing service
- Room toilet wasn't clean when we checked in. - Room wasn't trolley accessible - Poolside wasn't clean - Bad smell inside the room - Maintenance guy left a mess in the room after he was called to fix something
2021년 6월에 2박 숙박함

10/10 - 훌륭해요

Naama

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
a lovely stay at the Elma hotel
nice experience. we've got 1/2 rooms before check in time. food was good, pool was good. service was a bit slow. we've asked for another bed/ open the sofa when we did the reservation, and we had to wait a while (the room was not set to 3 people)
2021년 6월에 1박 숙박함

8/10 - 좋아요

Laor

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2021년 6월에 2박 숙박함

8/10 - 좋아요

Grace

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful retreat
Beautiful hotel but needs to be cleaner. Too much animal droppings & dust. Otherwise beautiful hotel, design, art & outstanding food & views.
2021년 5월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great pool for adults and kids Amazing food
2021년 5월에 2박 숙박함

10/10 - 훌륭해요

Seifan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 3월에 2박 숙박함

8/10 - 좋아요

Yehoshua

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 9월에 2박 숙박함

8/10 - 좋아요

Arielle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
reat resort! And view!
Was a very nice resort. Loved the view! Great pool and wonderful Israeli breakfast!!! The ow let bad thing was the room wasn’t as clean as I would have hoped.
2020년 9월에 1박 숙박함

10/10 - 훌륭해요

Armen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay
I enjoyed my stay a lot. The service was excellent, the place is neat and beautiful. Thank you so much!
2020년 9월에 3박 숙박함

10/10 - 훌륭해요

ITZIK

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
very good
Very good
2020년 8월에 1박 숙박함
답변 제공: Yasmin 님, 2020년 9월 16일
Thank you :)