In Kampung Lela, a hotel must offer a specific number of upscale conveniences to be rated 5 stars. These may include on-site gyms, gourmet restaurants, saunas and spas, premium bedding, luxury bathroom products and more. What also sets 5-star hotels apart is their guest-centric service. You can expect things like nightly turn-down services, in-room massages and concierge services. Some may also offer extra touches such as welcome gifts.