In Songto, a hotel needs to provide a certain level of high-end conveniences to earn a 5-star rating. These may include saunas and spas, on-site gyms, gourmet restaurants, premium bedding, luxury toiletries and more. What also sets 5-star hotels apart is their guest-focused standard of service. You'll enjoy things like concierge services, in-room massages and nightly turn-down services. Some may also offer special touches such as welcome gifts.