Southwest 5 Stars Hotels

"Amazing property and lived up to what was promised. We stayed at the end of January and the region was quietened down a bit from the holiday rush. The unit was immaculate. Booking through Expedia meant that we got a very good deal. We were 'upgraded' on arrival and I felt under pressure t be effusively grateful. What was going though my mind was that the original property I booked thinking it was on one level whereas the upgraded apartment had an internal staircase. I was thinking in my mind whether accessibility would make a difference. It was a bit disappointing that I wasn't given the chance to think on this. The change to apartment type may have been more a convenience to the property than to me personally! Perhaps at a property at this high end, the offer of an 'upgrade' could be a bit more sensitively handled as that, an 'offer' not a done deal. (As it turns out, the apartment's internal staircase was very well designed and easy to navigate)."