Aachen, North Rhine-Westphalia hotel rooms at the Steigenberger

"It was brilliant! Gave us complimentary drinks each day of our stay and were very accommodating to our every request. Great location for visiting the Carolus Thermen heated pools."

"The staff was so accommodating and made us feel so very welcome during our stay. Our room was impeccable and absolutely clean, the hotel itself is in such a convenient location. I loved every moment of our stay. "

"I had delayed flight i could not make it to cologne. I told them that my flight was canceled two days ago so I won’t be able to make it and they didn’t do any help or refund "

"Great hotel! Would definitely return. "

"We arrived early and were told our room would be ready by 1:00 PM. When we returned, there was a technical issue with the door, and unfortunately after about two hours the problem still could not be fixed. The wait and back-and-forth were frustrating, but I do want to give credit to the staff for how hard they tried to help. They kept us informed, made sure we were comfortable, and ultimately offered to move us to a sister hotel with a cathedral view. While the experience was inconvenient, I appreciated their professionalism and genuine effort to resolve the situation."

"Clean and modern room with very nice and spacious shower and bath!"

"Good staff, no many options of restaurants or bars"

"Good hotel. Comfortable clean rooms with safe and fridge. Very close to railway station and cathedral 2 mins walk."

"Staff was great and the room clean and neat. "