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Helnan Phønix Hotel

4.0 star property
Business travelers find a sophisticated balance at this elegant Aalborg hotel, where a well-equipped gym and peaceful terrace offer welcome breaks between meetings

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Helnan Phønix Hotel in central Aalborg offers a refined experience with a gym for morning workouts, a peaceful outdoor terrace, and conference facilities. Guests appreciate the helpful staff, convenient luggage storage, and lobby coffee service.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free WiFi
  • Gym
  • Parking available
  • Business services
  • Room service

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Triple Room

Hypo-allergenic bedding, desk, free WiFi, bed sheets

Triple Room

8.8 out of 10
Excellent
(26 reviews)

Highlights

Heating
Connecting rooms available
TV
Hypo-allergenic bedding
Hair dryer
Private bathroom
Cable channels
Wardrobe or closet
  • 19 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Family Quadruple Room

Family Quadruple Room | Hypo-allergenic bedding, desk, free WiFi, bed sheets

Family Quadruple Room

7.8 out of 10
Good
(44 reviews)

Highlights

Heating
Connecting rooms available
TV
Hypo-allergenic bedding
Hair dryer
Private bathroom
Cable channels
Wardrobe or closet
  • 21 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Room, 1 Double Bed

Junior Room, 1 Double Bed | Hypo-allergenic bedding, desk, free WiFi, bed sheets

Junior Room, 1 Double Bed

8.0 out of 10
Very good
(8 reviews)

Highlights

Heating
Connecting rooms available
TV
Hypo-allergenic bedding
Hair dryer
Private bathroom
Cable channels
Wardrobe or closet
  • 39 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Quadruple Room

Hypo-allergenic bedding, desk, free WiFi, bed sheets

Quadruple Room

8.2 out of 10
Very good
(22 reviews)

Highlights

Heating
Connecting rooms available
TV
Hypo-allergenic bedding
Hair dryer
Private bathroom
Cable channels
Wardrobe or closet
  • 19 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Double Room, 2 Twin Beds

Double Room, 2 Twin Beds | Hypo-allergenic bedding, desk, free WiFi, bed sheets

Double Room, 2 Twin Beds

8.4 out of 10
Very good
(44 reviews)

Highlights

Heating
Connecting rooms available
TV
Hypo-allergenic bedding
Hair dryer
Private bathroom
Cable channels
Desk
  • 19 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room, 1 Double Bed

Hypo-allergenic bedding, desk, free WiFi, bed sheets

Double Room, 1 Double Bed

8.4 out of 10
Very good
(211 reviews)

Highlights

Heating
Connecting rooms available
TV
Hypo-allergenic bedding
Hair dryer
Private bathroom
Cable channels
Wardrobe or closet
  • 19 sq m
  • Sleeps 3
  • 1 Double Bed
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About the neighborhood

Located in Aalborg Centrum, a neighborhood in Aalborg, Helnan Phønix Hotel is in a shopping district and near the airport. Aalborg Historical Museum and House of Music are cultural highlights, and some of the area's notable landmarks include Jens Bangs Stenhus and Aalborg Tower. Check out an event or a game at Gigantium Arena, and consider making time for Aalborg Zoo, a top attraction not to be missed. Spend some time exploring the area's activities, including golfing. Visit our Aalborg travel guide
Map
Vesterbro 77, Aalborg, DK-9000

What's nearby

  • Limfjord featuring a church or cathedral
    Budolfi Cathedral
    3 min walk - 0.3 km
  • Jomfru Ane Gade featuring shopping, signage and a city
    Jomfru Ane Gade
    4 min walk - 0.4 km
  • Aalborg showing a bay or harbor and a sunset
    Aalborg Harbour
    6 min walk - 0.5 km
  • Jens Bangs Stenhus
    4 min walk - 0.4 km
  • House of Music
    11 min walk - 1.0 km

Getting around

  • Aalborg Station
    10 min walk
  • Aalborg (AAL)
    14 min drive

Restaurants

  • Nam
    2 min walk
  • Caspars
    1 min walk
  • D'Wine Bar
    1 min walk
  • La Bontá
    2 min walk
  • Café Friends
    2 min walk

About this property

Helnan Phønix Hotel

Upscale hotel near Jomfru Ane Gade
Located close to Aalborg Historical Museum and Budolfi Cathedral, Helnan Phønix Hotel provides a terrace, a gym, and conference space. Stay connected with free in-room WiFi.
Other perks at this hotel include:
  • Buffet breakfast (surcharge), self parking (surcharge), and meeting rooms
  • Coffee/tea in the lobby, smoke-free premises, and tour/ticket assistance
  • Multilingual staff, a ballroom, and luggage storage
  • Guest reviews speak highly of the helpful staff
Room features
All 224 rooms include amenities such as free WiFi.
More conveniences in all rooms include:
  • Bathrooms with tubs or showers and hair dryers
  • TVs with cable channels
  • Heating, housekeeping, and desks

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The price is ₩144,565
₩180,706 total
includes taxes & fees
Jan 24 - Jan 25
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (DKK 100 per day)
  • Limited onsite self parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; DKK 150 for adults and DKK 150 for children
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • Elevator

More

  • 3 buildings
  • 5 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service

More

  • Connecting rooms available
  • Desk
  • Heating
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for DKK 300.0 per day
Cribs (infant beds) are available for DKK 100.0 per day

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately DKK 150 for adults and DKK 150 for children
  • Uncovered self parking fee: DKK 100 per day
  • Crib (infant bed) fee: DKK 100.0 per day
  • Rollaway bed fee: DKK 300.0 per day
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

Hotelstars Union assigns an official star rating for properties in Denmark. This property is rated 4 stars.

Property is also known as

Helnan Phoenix
Helnan Phoenix Aalborg
Helnan Phoenix Hotel
Helnan Phoenix Hotel Aalborg
Phønix Hotel Aalborg
Phønix Aalborg
Phønix
Helnan Phønix Hotel Aalborg
Helnan Phønix Aalborg
Helnan Phønix
Helnan Phønix Hotel Hotel
Helnan Phønix Hotel Aalborg
Helnan Phønix Hotel Hotel Aalborg

Frequently asked questions

Is Helnan Phønix Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is available for DKK 100 per day. Limited spots are available.

What time is check-in at Helnan Phønix Hotel?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Helnan Phønix Hotel?

Check-out is at 11 AM.

Where is Helnan Phønix Hotel located?

Located in Aalborg Centrum, this hotel is within a 5-minute walk of Aalborg Historical Museum, Budolfi Cathedral, and Jomfru Ane Gade. Jens Bangs Stenhus and Utzon Center are also within 15 minutes. Aalborg Station is 10 minutes by foot and Aalborg Vestby Station is 10 minutes.

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Reviews

Helnan Phønix Hotel Reviews

8.2

Very Good

8.2

Cleanliness

7.6

Amenities

8.6

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 720 out of 1873 reviews
Rating 8 - Good. 758 out of 1873 reviews
Rating 6 - Okay. 271 out of 1873 reviews
Rating 4 - Poor. 79 out of 1873 reviews
Rating 2 - Terrible. 45 out of 1873 reviews

Reviews

6/10 Okay

gary

Liked: Staff & service
Basic hotel good location
Stayed 1 night in Jul 2025

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Location and staff were great.
Stayed 1 night in May 2025

8/10 Good

Vibeke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent bed and improved quality of breakfast buffet
Stayed 1 night in Jul 2025

10/10 Excellent

Vibeke B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Nice Place

Thats a very nice place and a nice receptionist interested in the custumer. Breakfast very good Close to everything in the City
Stayed 4 nights in Jul 2025

10/10 Excellent

Sigurdur

Liked: Cleanliness, staff & service, room comfort
Always nice to visit Helnan. Located in the centrum of Aalborg, bussing with life outside, but quiet an relaxed inside.
Stayed 1 night in Mar 2025

6/10 Okay

Stefano

Great location next to the city center and good breakfast buffet. Lack of air conditioning and no refrigerator in the room.
Stayed 2 nights in Jul 2025

8/10 Good

Flemming

Liked: Cleanliness, staff & service
Parkering god service god
Stayed 1 night in Aug 2025

8/10 Good

Louise

Liked: Cleanliness, staff & service, room comfort

Nice hotel

Great location, friendly staff, nice rooms - but bathrooms needs renovation.
Stayed 1 night in Dec 2024

10/10 Excellent

Lise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall a nice old but clean room

Stayed one night, the room is old, but clean the breakfast was fine overall a nice stay.
Stayed 1 night in Dec 2024

4/10 Poor

Wesley

Liked: Cleanliness
Disliked: Amenities
This pertains primarily to the young lady who checked us in on the evening of Jan 7. No greeting, no welcome, just said checking in? Then laid the key on the counter. No comment, no verification, nothing. Totally indifferent attitude. The same girl later took our meds to be refrigerated but she put them in their freezer, which ruined them. The manager couldn’t even find them at first because the girl apparently didn’t leave any documentation for the other employees to locate them. The manager handled the situation very professionally. They did have a nice breakfast. No drinking glasses in the room. Room was always cool no matter how we tried to adjust the temp. Zero counter space in the bathroom. $11 for a draft beer. You decide!
Stayed 3 nights in Jan 2026

6/10 Okay

Nina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location when visiting Aalborg. Breakfast and the room was nice. The only two issues we had was, there was a lot of dirty plates and cups among the clean ones at breakfast. Not misplaced just not properly cleaned. Second one is that on Saturday night there was a party at the hotel and the noise from it was terrible and ruined that nights sleep.
Stayed 2 nights in Jul 2025

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Room comfort

Noisy room.

I was given a room (342) placed at third level, windows facing ventilation system. It was so noisy, even with the windows closed. Like having a truck just outside your door. It was nessesary for me to leave the room, to rest my ears. I informed the hotel, they were sorry. I find that you can’t offer this room without informing people. I have stayed at the hotel before, and had a good time there, so everything else is fine.
Stayed 1 night in Aug 2025

8/10 Good

Diala

Liked: Amenities
Location is excellent and close to everything. Parking on facility is limited. We reached midnight so the parking was full. Staff was kind enough to help us find a public parking. Condition of the rooms is OK. It’s old (but I personally like it). Staff were very helpful. The only note is that the cleaning of the room is not well done. The carpet for example was not vacuumed for 2 days even though had some dirt since day 1.
Stayed 3 nights in Jun 2025

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was staying with friends as part of the Aalborg Karneval. The team were really helpful from prior to arrival with pre-arrival messages and updates. During our stay the team were all really helpful and welcoming. We booked a twin room and it was with comfortable clean rooms, with ensuite and toiletries included and hairdryer in the bathroom. The public areas were nice and kept tidy and clean, considering it was Karneval weekend it was great. Breakfast was nice with a great selection and good tea and coffee, and juice. There is complimentary tea, coffee and water in the reception area. The location to the city centre and location attractions is fantastic and if highly recommend this hotel for anyone looking for a reasonably priced hotel with friendly and welcoming staff.
Stayed 3 nights in May 2025

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities

Dated feel

Quite a dated hotel. Room was fine in size, but ridiculously cold, acceptable for sleep but uncomfortable for working. Bathroom was very dated, small shower with quite cold water. It was relatively cheap but still disappointing as a whole.
Stayed 2 nights in Jan 2025

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities
Had parking right behind us and good breakfast! Good location .
Stayed 2 nights in Sep 2025

10/10 Excellent

Carina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy to check in and check out. Really nice room with comfy bed. Deliciouos breakfast
Stayed 1 night in Sep 2025

8/10 Good

christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fine hotel

Fine hotel in the center of Aalborg, recommended.
Stayed 1 night in Jul 2025

10/10 Excellent

Thorsten

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Big room for the three of us. Good breakfast!
Stayed 1 night in Aug 2025

10/10 Excellent

Jakob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Great stay in the cantral part of Aalborg... It was a perfect stay
Stayed 1 night in May 2025

6/10 Okay

Lars

Liked: Staff & service
Decent 3 star property
Stayed 1 night in Jul 2025

6/10 Okay

Jens

Liked: Staff & service, amenities
Great location, friendly staff. The hotel is a bit dated and we had an issue with the sink.
Stayed 1 night in Aug 2025

10/10 Excellent

lene heiberg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking is important for me and what I go after when I look for a hotel and service. Schame it not is possible to eat dinner or at least to get a sandwich or soemthing
Stayed 1 night in Oct 2025

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Airconditioning is a must To hot in the room People are friendly and helpful Breakfast is ok
Stayed 4 nights in Jul 2025

8/10 Good

Knud

Liked: Cleanliness, staff & service, room comfort

Nice hotel, but needs an update

Really nice breakfast. No air conditioning and our room was facing the street, meaning we had to keep the window open and there was a lot of traffic noise from the street keeping us awake during the night
Stayed 2 nights in Jul 2025