"I am unable to understand how Expedia provided a rating of "very good" for this hotel inspite of my experiences from 10 /5/2026 to 17/5/2026. My room was 1208.
1. Carpets outside the room - as soon as you come out of the lift the sight of the dirty carpets attracted my attention.
2. Carpets inside the room were just as bad leaving me to wonder when the carpets were either vacuumed or steam cleaned.
3. The wardrobe has dust on all the shelves.
4. The shower in the bathroom was ancient requiring a lot of ingenuity to arrive at a balance between hot and cold water to be able to have a comfortable shower.
5. The king size bed was not level, which I mean it was not flat but was convex in shape with the sides tapering, which made me almost slide off the bed if I slept to clase to the edges.
6. To top it all, were the pillows. The pillows were too big for the pillow cases and so they were stuffed in making them lumpy and uncomfortable to lay my head on.
All in all, it made a very uncomfortable 7 nights stay involving a lot of turning and twisting each night to arrive at a good location on the bed and pillow.
7, The hotel did not have a map of the city of Adelaide and I was told that as the hotel was closing in a month or so that they were not going to get any more brochures / maps etc.
8. The positive points were
a. The location was close to all rail, bus, train and shopping
b, The staff were good providing assistance as required
c. The breakfast was of a high quality."
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