โI love this hotel - the location is perfect and beautiful, it feels like an escape from LA, a perfect stay for us when coming from the Bay Area to visit family. When we come it is myself, my husband and our 5 year old, we always feel welcomed and enjoy the pool.The restaurant is delicious and offers perfect portions with fair pricing. We have stayed here 2 times in the past 3 months and have decided this is the only hotel for us when we come to visit our southern CA family! I would always...
โNewly renovated, courteous and helpful staff, nice poolside and gym room, plenty of free parking, quiet neighborhood, easy access on and off the the 101 freeway, very nice breakfast buffets, within 15 minutes of the Ronald Reagan Library. โ
โReally nice property with an excellent breakfast, pool and library. The central courtyard is a nice quiet spot to relax and the ocean is a quick drive away. โ
โOverall great place to stay. A spacious room and clean bathroom. Close to HWY101.
Not very walkable location. For dining options it was required to go a bit farther.โ
"I clearly left my clothes in the closet before checking out of this hotel. I contacted the hotel immediately after checkout, yet they kept claiming they had never seen anything and that nothing was found. I know exactly where I left my belongings, but the hotel denied everything and took no responsibility whatsoever.
When I complained in person at the lobby, they told me, "We'll follow up. If we find it, we'll contact you. If not, we'll consider compensation." But once I left LA, I sent multiple emailsโwhich they read but never replied to for days.
What made it worse was that while I was seriously explaining the situation, some staff nearby were smirking and laughing, as if it was a joke. It was disrespectful and completely unprofessional.
Thereโs a strong possibility that a housekeeper stole my belongings, yet the hotel conducted no real investigation, gave no updates, and offered no resolution. They just kept saying things like โWe understandโ and โWeโll do our bestโโbut did absolutely nothing.
Theft, zero accountability, and staff who mock customersโeasily the worst hotel experience of my life. Stay far away from this place."
