Private beach, beach towels, scuba diving, snorkeling
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Reviews of Akumal Bay Beach & Wellness Resort - All Inclusive

4 out of 5
Akumal Bay Beach & Wellness Resort - All Inclusive
Km 104 Carr. Cancun-Chetumal, Akumal, QROO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 671 out of 1000 reviews" "
Rating 8 - Good. 209 out of 1000 reviews" "
Rating 6 - Okay. 70 out of 1000 reviews" "
Rating 4 - Poor. 33 out of 1000 reviews" "
Rating 2 - Terrible. 17 out of 1000 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa, Calgary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful resort with excellent staff. There was some construction going on but it wasn't overly intrusive. The views over Akumal Bay are amazing. Very good food!
Stayed 9 nights in May 2024

10/10 Excellent

BRIAN Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in May 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in May 2024

6/10 Okay

Christina, Diamond Springs

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
We love the snorkeling at the resort and the staff. The room we had 2001 needed work. Broken mirror. Light fixture hanging from ceiling. We had cockroaches in the room. Box springs had holes in it. Air conditioner did not cool down enough. Lowest was 24. Maids didn’t clean very well. Paint was falling off the wall in the bathroom. The maids didn’t clean the floors. The sheets on the bed was a flat sheet that didn’t fit.
Stayed 8 nights in May 2024

10/10 Excellent

Bradley

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Akumal Bay is a beautiful little resort. Lots of returning quests because the staff are so awesome, the food is amazing and just an overall fun place to be.
Stayed 14 nights in Jan 2024

10/10 Excellent

Douglas Glen, Rutherfordton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally met expectations. Restaurants EXCEED expectations with casual dining and no reservations. Entire staff were helpful, friendly and cordial. No hot showers. We plan another stay when updated rooms become available.
Stayed 5 nights in Apr 2024

4/10 Poor

kevin

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the property from April 29 - May 3, if you need an easy summation of our stay... it is an all-inclusive property with all the food and drink you can ingest but i actually lost weight!!! Not my strategy on a high dollar glutton vacation. First/Worst was our roof top penthouse room 2314 had no air conditioning, never cooled off the entire week.. At night when the ambient air would fall into low seventies room temperature would also fall one degree but the humidity was oppressive. So our swimsuits and evening attire remained damp after removal and hanging up to dry. The buffet style breakfast was the worst variety, selection and quality we have ever experienced at an all inclusive resort. One example, there french toast offering was just triangle cut slices of bread dropped on a grill to slightly blacken (no egg batter dipped) just raw toast. Aurora at omellette station was the only bright person in the entire room. All the seating cushions had food crumbs and mildew stains. Dinner at the al a carte restaurants was okay, but eating areas were hot and humid, menu selection was very limited and repetitive in all four places; a salad, one hot or one cold soup and then about eight entrees to choose with only two being appetizing. This is also the first resort where we could not find a beach or pool lounger... oh we have suffered from the towel game at other places but this time it wasnt that you were stuck in corner or well back of water line, you were stuc
Stayed 4 nights in Apr 2024

8/10 Good

Daniel B

Traveled with partner
Liked: Cleanliness, staff & service
We have been in this hotel many times and always liked it a lot. In the last couple of years, we feel it’s a getting a bit run down. Lots of broken chairs at the beach. The food so so. We still like the place but perhaps the most concerning issue is that the beach has far more rocks than it used to and there are massive sting rays swimming close to shore which means you need to be super careful when you get in the water and I would not allow young kids alone. That makes it fun to snorkel but not very safe for families with young kids. We do love that they preserve animals and sea life, like the marine turtles and there’s lots of iguanas, agoutis and coatis running around the property but they don’t bother you at all. All in all a good interesting area.
Stayed 21 nights in Apr 2024

8/10 Good

Anees Yousuf

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was beautiful and green. Staff was friendly for the most part. Food was average. Beach and water were breathtaking, however seaweed and rocks in some parts made it somewhat hard to access.
Stayed 5 nights in Apr 2024

8/10 Good

Maribel, Powder Springs

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Veronica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a lovely stay. Our 10th time and we keep coming back!
Stayed 4 nights in Mar 2024

8/10 Good

Vadym

Disliked: Property conditions & facilities
Stayed 7 nights in Mar 2024

10/10 Excellent

Nicolle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

8/10 Good

Joel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and right on the beach!
Stayed 5 nights in Apr 2024

10/10 Excellent

Matthew, Fuquay Varina

Liked: Cleanliness, staff & service
Stayed 7 nights in Apr 2024

10/10 Excellent

Hue Chau

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Snorkeling was awesome and easy access to beach. No tour or boat needed. Staff was amazing.
Stayed 5 nights in Apr 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Sandra Lyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When you stay at this resort, you live on the beach. Dining is oceanfront, pools are oceanfront and rooms are oceanfront! Can’t say that about any other resort I’ve been to. This was my 7th time here.
Stayed 5 nights in Apr 2024

10/10 Excellent

jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Building was under construction
Stayed 4 nights in Apr 2024

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful resort with a lovely beach, four different restaurants plus a buffet all with delicious food. We had one of the newly renovated rooms in block 3 with a walkout to the beach (no swimming as it is very rocky at this part). The staff are all friendly and helpful.
Stayed 7 nights in Apr 2024

8/10 Good

Garrett

Traveled with family
Liked: Cleanliness, staff & service, amenities
Good spot
Stayed 6 nights in Apr 2024

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

10/10 Excellent

Patrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Just got back, Great place to stay, the location is really good. It’s a very quiet and relaxing resort. Kids are allowed but still feels like acults only. The infrastructure, rooms especially could use some updates, had some issues in our room I’m not one to complain but had to bring it up to staff, and Elvira was excellent made sure we were happy, (the owners of the resort are very lucky to have staff like this) At the end of the day some of the rooms maybe not in great condition, however with my experience the location next to the beach, all the lounges and grounds on the resort are great and the awesome workers are what are ultimately holding this place to be a top resort, despite some infrastructure issues.
Stayed 12 nights in Apr 2024

10/10 Excellent

Sheldena

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 6 nights in Apr 2024

6/10 Okay

Donald

Liked: Cleanliness
Stayed 4 nights in Apr 2024

10/10 Excellent

Nadezda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was excellent and very diverse. We felt very comfortable and welcomed here. The rooms were spacious and clean. The stuff was always helpful and friendly. The only negatives thing we experienced during our stay was diluted with water wine served to us in the snack bar. It ruins the reputation of this fantastic place. Everything else was excellent
Stayed 6 nights in Apr 2024

10/10 Excellent

Deborah Jeanne

Traveled with partner
Liked: Amenities
My favourite part was the proximity to the ocean and the smaller size of the resort.
Stayed 7 nights in Apr 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
They upgraded me at no charge to the penthouse!
Stayed 5 nights in Apr 2024

10/10 Excellent

candis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had another great holiday there.We had a slight hiccup in the beginning but management went above and beyond to get us on track for our usual relaxing holiday ,home away from home paradise ..The staff are always top notch and friendly ...Highly Recommend Thank you Akumal Bay Beach ❤️
Stayed 10 nights in Apr 2024

8/10 Good

Anthony

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property! The entertainment can use a refresher, but the resort is more for relaxation purposes than anything. Good experience.
Stayed 3 nights in Apr 2024

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The facility is very well maintained the staff is helpful and polite the food is delicious and available all day I would recommend this resort without hesitation.
Stayed 6 nights in Apr 2024

10/10 Excellent

negar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful venue, staff and beach. Would definitely go back, highly recommend
Stayed 7 nights in Mar 2024

6/10 Okay

Cathy R

Traveled with family
Liked: Staff & service
Disliked: Amenities
This is not a 5 star property. I’m baffled by the rave reviews. Rooms are sizable, but very dated and not thoughtfully planned. Only one outlet in the room on one side of the bed, mold in the shower, fixtures rickety, no door to bathroom area. Food is so so awful. Tasteless to downright terrible. Greasy, mystery meats, stale chips, overcooked or undercooked foods. After the first 2 days we mostly ate out at Lo hol down the beach or in Tulum. Staff is very kind, but not 5 star. When asking for directions to anywhere on or off the property we often got, “oh it’s that way” with a hand waved in a general area. While beach water is lovely to look at, beach is short and covered with seaweed and several feet of rocks. The Secrets hotel right next door has a lovely beach- they should follow their lead. Beach towels thread bare and many beach chairs broken. Drinks available at beach (drink service was very good at beach!), but no food service. Overall with a big rehab and completely new menu it could move up a star, but having traveled frequently and stayed at a few all inclusives I can confidently say this is a 3 star hotel.
Stayed 7 nights in Mar 2024

10/10 Excellent

Simon Lalas

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Beautiful resort. Will definitely come back.
Stayed 4 nights in Mar 2024

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
A very pleasant resort, the staff there was excellent.
Stayed 6 nights in Mar 2024

10/10 Excellent

Karen, Colorado Springs

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was traveling with my 14-year-old grandson for spring break; his first trip to Mexico. I didn't want the craziness of Cancun but still wanted the beauty of the Caribbean. This resort was beautiful and low key. The staff were so attentive and friendly. Tip accordingly. There are varied restaurant choices for dinner. We mostly ate at the buffet, which offered so many choices for my picky eater, but the Brazilian steak house was a favorite. We appreciated the 24-hour snack bar; 14-year-old boys are always hungry! We also took the 10-minute walk down the beach to Akumal village a couple of times. They have a few little tourist gift shops, but the real draw is the Turtle Bay Cafe and Bakery. We had a delicious dinner, and the homemade ice cream is the best! The nightly musical entertainment at the resort was very good, and we could enjoy it sitting on our balcony. There is snorkeling and SUP available. The staff also helped us choose an excursion to Kantun-Chi Eco Park. What an extraordinary experience! Be sure to take water-friendly shoes. You need to walk over some uncomfortable rocks to get out into the water, but it's worth it. We spent hours in the water and could see fish and rays swimming by just standing there. I highly recommend this resort for a very relaxing experience. Because it is so laidback, I'd recommend an excursion or two to entertain the teenagers. There is plenty to see and do in the area.
Stayed 5 nights in Mar 2024

10/10 Excellent

Thomas Edward

Traveled with partner
Liked: Cleanliness
Love the staff and the snorkeling
Stayed 11 nights in Mar 2024

8/10 Good

Stacy

Liked: Cleanliness
This property is absolutely beautiful. The rooms need some serious TLC, but the grounds and views are gorgeous. Clean for the most part, food ok. What made our family trip the best was Adiel the activities director he is amazing and we would go back just to see him.
Stayed 7 nights in Mar 2024

10/10 Excellent

Katharine, Stoney Creek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

8/10 Good

Jessica

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The kids club is great. My daught is 5 and had an amazing time with the 2 yound ladies that work there. They also gave her a akumal t shirt to take home.
Stayed 7 nights in Mar 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024

10/10 Excellent

Bruce

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful!!!
Stayed 5 nights in Mar 2024

6/10 Okay

Rick

Traveled with group
Liked: Staff & service, amenities
the rooms need to be brought up date
Stayed 5 nights in Mar 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
This was our 4th time back and we wouldn't stay any other place. For us, it is the wellness part of the resort that we REALLY appreciate - 5 yoga and meditation classes a day and a fantastic spa. The yoga and meditation instructors are amazing - Hiram, Ben, Barbara, and Rafael. New spa manager Paula is fantastic and massages from Martha are heavenly. The rest of the staff are wonderful and of course the location can't be beat. If you are looking for a chill vibe and wellness if more of your goal, this is a perfect place!
Stayed 9 nights in Feb 2024

8/10 Good

Doug

Stayed 6 nights in Mar 2024

10/10 Excellent

Tracy

Stayed 7 nights in Feb 2024

10/10 Excellent

Mauricio Alberto, Prior Lake

Stayed 5 nights in Feb 2024

8/10 Good

Mitchell, Valparaiso

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and friendly, but they need to pay more attention to providing the amenities they advertise.
Stayed 9 nights in Feb 2024

6/10 Okay

Pedro

Liked: Cleanliness
Stayed 3 nights in Dec 2023

8/10 Good

Stephen

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We keep coming back for a large part the Wellness Program with Hiram, Barbara and Raphael. It is also a beautiful resort on a secluded, protected bay with an excellent staff, dining options and nightly entertainment. Another plus we are able to snorkel off the beach to a protected reef. Please bring your short fins and reef friendly sunscreen to protect the reef and animal life.
Stayed 11 nights in Feb 2024