"My husband and I stayed two nights at Jungfraublick. The hotel was very clean and well maintained, the staff were friendly, and having complimentary coffee and tea was a wonderful touch. I would definitely stay here again.
My only disappointment was an interaction with the front desk regarding our invoice. Before checking out, we received an email that made it look like we were being charged an additional 450 francs.
When I went to ask about it, the employee didn’t look at the email, ask my name, or pull up our reservation. Instead, she told me it was because we booked through Expedia. She explained that Expedia takes too much commission, so the hotel needs to recover that money by charging guests an additional fee.
Naturally, I questioned how a hotel could add hundreds of francs in hidden fees simply because we booked through Expedia. Rather than looking into it, she became quite short with me and continued repeating the same explanation.
I found this interaction extremely disappointing and very poor customer service. Her explanation was concerning, especially given Expedia’s policies regarding additional charges, and she made no effort to investigate.
In the end, my husband and I figured out on our own that the invoice was simply confusing and we weren’t actually being charged an additional 450 francs.
While I’m glad there was no additional charge, the interaction was frustrating and dampened my impression of an otherwise lovely hotel."
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