Andriake Sanctuary Tours

Everything was great!

The shower in the room would not drain which meant as a family of 4 we were not able to shower on the same night as it took an hour or so for the shower to drain before the next person could go in. I personally was not able to shower for the first two days. In addition, the ventilation in the room was poor and when we woke up in the morning after the first night all we smelt was cigarette smoke. Despite making a complaint to front desk we were not offered a change of room. It took 2 days of complaining before Yasin at guest relation was able to listen to us and find us another room. He was brilliant and he is an asset to the hotel but we wish more staff had the same approach to customer relations. We were not offered our 30% spa voucher nor a room upgrade based on our Expedia tier. The rooms were not cleaned everyday and when it was we still had to call for towels as only 2 were in the room each time.The pools were amazing and the children had a great time. The 5 star rating is not a true reflection of the hotel. Overall it was not a pleasant experience and we would not recommend this hotel to others.

Very friendly and cooperative staff. There was an issue with noise on the roadside, and they changed our room immediately. It was our anniversary, so they gave us a complimentary dinner & cake at the Italian restaurant, which was excellent and memorable (Da Vinci restaurant). Fatima from Guest Relations and also other staff were very cooperative and friendly. Clean rooms and resort. The food tasted amazing and had lots of variety. Patisserie was great, the coffee and tea were always good, and it was our favourite place to come to. Also had loads of Turkish tea with lemon. Spa and the Turkish hammam were comfortable and perfect in winter. Live music in the lounge was fun. The beach was very clean and well-maintained. Excellent experience overall.