"Where do I start? On arrival there was no one at the front desk. Waited about 15 minutes, I received a key on a chain for my room. The room looked like it hadn’t been touched or cleaned in three decades. Cracked tiles all over. Dirt and residue in the grout of the tile. Don’t even get me started about the bathroom. GROSS. I had to wear my flip flops every time I showered. So dirty. The shower curtain …. Ugggh so gross with mildew and stains. On day four…. I went to front desk to get fresh towels. They never came. I went down three times. Finally at 8pm I received ONE fresh towel. There was nothing opened for food when we arrived. They have no store with snacks or waters or anything. Just a small gift shop that claims they are open at 9am but never opened until after noon and closed by 3pm. (The gift shop didn’t sell snacks or waters). They had set times for breakfast, lunch and dinner. We had traveled a long time and they had nothing to offer us when we arrived. They told us we had to wait until 6:30 when the buffet opened for dinner. WHAT?!?! It was 3pm. We went down to the pool to get a drink. The bar closed at 3;45. The outdoor grill was closed. It was absolutely mind boggling. The food was gross. They had little to offer. The beach had trash everywhere. Cigarettes thrown all over the property. They just don’t take pride in their property. Very disappointed. Never again"
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