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Hotel Matelote

Travelers find authentic Old Town charm at this welcoming hotel where the inviting terrace creates a perfect spot to relax after exploring Antwerp

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Hotel Matelote, in Old Town near Antwerp Market Square, offers in-room WiFi, laundry services, and luggage storage for easy exploring. Guests praise the multilingual staff for their genuine hospitality, enhancing their stay.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Housekeeping

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Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 8:00 PM

Contactless check-in available

Express check-in available

Check-out

Check-out before 11 AM

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

The front desk is open Monday - Saturday (7:30 AM - 8:00 PM) and Sunday - Sunday (7:30 AM - 8:00 PM)

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.58 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 14 per person
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted

Frequently asked questions

Is Hotel Matelote pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This hotel doesn't offer parking.

What time is check-in at Hotel Matelote?

Check-in start time: 3 PM; Check-in end time: 8:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Matelote?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Hotel Matelote located?

Located in Old Town, this hotel is steps from Antwerp Market Square, Antwerp City Hall, and Cathedral of Our Lady. National Maritime Museum and Plantin-Moretus Museum are also within 5 minutes. Antwerp (ZWE-Antwerp Central Train Station) is 22 minutes by foot and Antwerp Central Station is 22 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.8

Excellent

8.8

Cleanliness

9.4

Location

9.0

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 120 out of 238 reviews
Rating 8 - Good. 83 out of 238 reviews
Rating 6 - Okay. 28 out of 238 reviews
Rating 4 - Poor. 7 out of 238 reviews
Rating 2 - Terrible. 0 out of 238 reviews

Reviews

Verified

10/10 Excellent

Stephen

Liked: Cleanliness, amenities, property conditions & facilities
Nice small personal hotel, we were made to feel most welcome. Well appointed room (9) & bathroom. Quiet street, but very close to main areas of Antwerp. Will stay there again
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at Hotel Matelote. Erik was really friendly and knowledgeable about the area. Hotel is situated right by the cathedral and is central to everything.
Our room
Our room
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Jaz

Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff. Very central and convenient location.
Stayed 1 night in May 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Peaceful stay

Perfectly located on a street with no cars, so it was quiet and peaceful. The suite had a skylight so we could see the stars. Felt more like family than a guest there.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place right in the old town. Close to lots of food and drink and all the sights of Antwerp. The staff were also super nice and helpful.
Stayed 2 nights in Nov 2023
Verified

8/10 Good

Carol

Central location but quiet. Very helpful staff
Stayed 3 nights in Sep 2024
Verified

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful little hotel, perfect location and excellent, friendly owner. We shall be back!
Stayed 2 nights in Nov 2023
Verified

10/10 Excellent

Kymm

Liked: Cleanliness, staff & service, property conditions & facilities
the location is perfect, the lack of an elevator compensated by the quaintness and care that is given by the staff is offset. We will definetely stay here again.
Stayed 2 nights in May 2024
Verified

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great special hotel with great rooms in the center of Antwerp. Love it!
Stayed 1 night in Jul 2024
Verified

8/10 Good

Margaret

Liked: Staff & service

Quiet, central hotel

The hotel was very central and quiet and the staff very helpful and friendly. The breakfast was fresh but limited choice. The room was spacious with a comfortable bed but the decor needed refreshing, quite a few scratches on paintwork and the towels a little thin and scratchy.
Stayed 4 nights in May 2025
Verified

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We ended up with a really spacious suite. Great staff and well located in the center of town, down a small alley (with restaurants etc down it.. a nice alley) and super walkable and close to public transport. Had a great time, just wish we could have stayed longer. There are only stairs in the building (no elevator) due to the historic nature of the building. and the stairs are steep and narrow in this area of the world, with a slight curvature to the base of the stairs in this building, so just be mindful if you have big clunky suitcases. Would totally stay again.
Stayed 1 night in Aug 2025
Verified

8/10 Good

kevin

Liked: Cleanliness, staff & service, room comfort
Fantastic location in a semi funky boutique hotel. Large comfortable room and huge bathroom. Good bed with nice linens. Friendly staff but aren’t there in the evening. You would need to call them. Very steep steps to rooms.
Stayed 2 nights in Apr 2024
Verified

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Elegant. friendly, comfortable, inexpensive.

This hotel is ideally situated near to the Grote Markt and Cathedral. It is in a handsome old building, which has a peaceful central courtyard for sitting in (to cool down in summer? - we were here in autumn, so didn't need it but it would be delightful were one to need a rest from sightseeing). The interior has been tastefully modernised. Because the building is listed, no lift has been installed (no problem for us, who are keen walkers). The owner/manager has lived in the district a long time, knows the city very well, and is willing to give friendly and reliable advice. Cooks an excellent boiled egg. Breakfast a pleasure. We were upgraded free of charge and our room - at the top under the eaves - was large and well-appointed. Thoroughly recommendable - a real enhancement to our stay. Should we return, we will definitely choose this hotel.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great quirky hotel with friendly staff

We received an upexpected upgrade to our booking to a larger room on the top floor of the hotel. This meant negotiating three flights of stairs but it was worth it for the extra room. Lots of nice touches including complimentary water and a small bottle of wine in the fridge. The quirky hotel was just what we wanted and there was a free coffee machine in the reception area where soothing classical music was always playing. The owner was very friendly and explained the building's history. The Matelote is in a great position, close to Het Steen, the Grote Markt and lots of Antwerp's shops, cafes and bars.
Stayed 3 nights in May 2024
Verified

6/10 Okay

LOURDES

Liked: Cleanliness, staff & service
Location is great and you can walk to most of the downtown attractions, although we don't recommend walking from the train station (20-min walk through cobblestone streets rolling luggage). The hotel was clean and the staff was friendly. The room was quiet facing the courtyard, rather than the street. We didn't try the breakfast because there are lots of cafes around. The stair steps are very narrow and I got nervous going up/down with our suitcases. The A/C wasn't cool enough and the bed wasn't very comfortable.
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was great and the owner was personable and helpful in guiding on our stay. We would stay there again
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Caroline

Liked: Cleanliness, property conditions & facilities, room comfort
Great room, clean and superb bathroom, very hospitable
Stayed 4 nights in Mar 2024
Verified

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Matelote is a small boutique hotel in the old town, nice hotel, nice breakfast, nice location, a great place to stay in old Antwerp.
Stayed 1 night in Jun 2023
Verified

10/10 Excellent

Fay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maarten was there to check us in even though it was Sunday with a marathon running, making our arrival a challenge. Everything was great
Stayed 2 nights in Apr 2025
Verified

8/10 Good

Jeremy

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Wonderful little hotel in a quiet street in the city, great room, nice and spacious and super cozy. You can tell they really care about your stay and if you're comfortable, only thing would change is a smoother check-in since we arrived late and there was no one there, although they did allow us to get in awesome breakfast started at eight so we didn't get to enjoy it since we had to leave early.
Stayed 1 night in Sep 2022
Verified

10/10 Excellent

Petra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly, cosy pearl.

We were on a 'late decision' trip to Antwerp and found this pearl. Very good value for money with the perfect location, extremely friendly staff, cleanliness and nice details like a complimentary small prosecco. A small fridge always come in handy as well. We'd rather seen some soap/schampoo dispensers on the wall than the small plastic bottles, but still nice to have it included. We really enjoyed our stay in this cosy place.
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We got upgraded to suite room. Very unique , modern, and very spacious. The rooms we had were accessed by a small spiral staircase, which is ok by us but perhaps not ideal for person with mobility issue. Receptionist and Eric were very helpful giving recommendations. Few steps away from the center of Antwerp. Breakfast was good and unlimited coffee and tea during the day. Very recommend this hotel. Paid parking 4 min walking distance.
Stayed 1 night in May 2024
Verified

10/10 Excellent

Alasdair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Brilliant individual hotel in Antwerp

If you are ok with stairs then this is the place to stay in Antwerp. A quirky old building right in the heart of the city. Eric made us very welcome and gave us great advice about where to visit. The hotel is only a few minutes away from the amazing museum Plantin, which celebrates printing , the early production of books, maps and atlases, the early development of medicine and pharmacy, and as an aside it is full of Ruben's paintings. It is possibly the best museum I have ever visited, unfortunately we only had an hour but we could easily have spent much more time there .
Stayed 2 nights in Jul 2023
Verified

6/10 Okay

Clamber

Liked: Cleanliness, room comfort

Great location but no AC

The hotel has an excellent location, nice lobby and the rooms are modern and clean, however, we had to sleep with the windows open due to there being no air conditioning so we woke up very early from outside noise. The hotel concierge was very nice but wasn't able to answer our questions about taxi rates, popular bars/restaurant, etc, which would have been helpful for us. The maid also came in our room without knocking, and there was no "do not disturb" card for us to put on our door. The washroom was large and clean, and the room was very well kept. I would stay there again IF they invested in air conditioning.
Verified

8/10 Good

Stefano

Purtroppo per motivi di problemi della struttura la prenotazione mi è stata annullata. Il proprietario però mi ha prontamente risarcito. L’ hotel è molto contrale e comunque in una via tranquilla.
Stayed 2 nights in Nov 2025