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The gentleman that checked us in was friendly, the hotel was clean, our room was nice, clean and tidy. Very close to the stadium and shopping. Always stay here when we come down.
Bruce
Stayed 1 night in May 2024
Response from GM on May 13, 2024
I am glad you enjoyed your stay. We look forward to see you again.
We were disappointed that the hot tub was not operating. Other than that, the hotel was fine, and the breakfast was adequate.
Diane
Stayed 1 night in Apr 2024
Response from GM on May 1, 2024
I apologize for the hot tub not working, I have been working with the pool people to get it up and running, and unfortunately, we have run into another issue, so again I apologize.
Seems the hotel might be a bit short on staff. Elevator and stairwells were pretty dirty. Candy on the floor in the elevator and a core of an apple that looks like it’s been sitting in the stairwell for a few days.
They put us in a suit as they didn’t have the room I booked ready for us at check-in. However the first suit we went in had a sewer smell so they gave us a second room. This second room was perfect.
Staff are extremely friendly and welcoming and glad to assist with the issues.
Reilly
Stayed 1 night in Apr 2024
Response from GM on May 13, 2024
Sorry for the issues you had, we are working extremely hard to fix these problems, we look forward to having you stay with us in the future.
The room was spacious and beds comfortable. Room LOOKED clean, but Cleaning Service must spray room fresheners which are not necessary. The fragrance gave me a terrible headache, so we opened a window to let in fresh outside air and left for 4 hours.
Check in and checkout were easy and convenient. Desk clerks were friendly. I was very amazed manager could do anything with fingernails as long as they are! Lol
Breakfast foods were fresh, hot, and very good.
Please consider switching out your cleaning products (with the very strong aroma) for more toxic-free choices. Perhaps you can have a Norwex Consultant meet with your cleaning crew to educate them on using safer products for their health as well as your guests.
LINDA M
Stayed 1 night in Apr 2024
Response from GM on May 13, 2024
I have discussed this with my cleaning staff, and are making sure things are getting done right. I apologize for the issues you had.
Therecwere no lights working in the entire parking lot or entry way. Very dark getti g from car to the building with luggage.
Jan
Stayed 1 night in Mar 2024
Response from GM on Mar 27, 2024
I want to apologize for this, the lights are automatic and for some reason they had not turned on, I did have my maintenance fix it.
6/10 Okay
Ashley
Mar 24, 2024
Liked: Cleanliness, staff & service
Hot tub out of order. Pool not the cleanest. It was one of the main reasons for choosing this hotel. Very noisy! Front desk staff nice. Probably would not book again.
Ashley
Stayed 1 night in Mar 2024
6/10 Okay
Michele
Traveled with family
Mar 20, 2024
Liked: Staff & service
We stayed here because they had a hot tub but that was closed. The shower curtain was dirty and wouldn’t stay closed and no hot water, just barely warm and not a strong stream.. also no housekeeping and when I made the bed the comforter under the sheet was horribly filthy. Had a hard time sleeping after seeing that. Staff was super friendly.
Everything was fine. Beds were comfortable, plenty of hot water. Breakfast was a little bare - eggs, waffles, cereal, packaged yogurt, not much fruit selection. The towels are a bit thin, but otherwise, it was good value for the price. Had no safety issues, staff was very helpful.
My stay was not the best. Wanted to relax in hot tub, out of service and must have been for awhile. It looked disgusting. In our room you had to unplug the microwave every time you wanted to use it, to reset it. And in the morning when I wanted a cup of coffee the coffee maker did not work. No one was at the desk, so you waited and waited and waited.
Wendy
Stayed 1 night in Feb 2024
Response from AM on Feb 5, 2024
Sorry you did not enjoy your stay, The hot tub is on the website as out of order, also The coffee machine does work, and their is also 24 hour coffee in the coffee pots next to it. I have sent maintenance to look at microwave as this is the first time hearing of this issue. I apologize for that issues you had.
Overall, a good stay if you’re on a budget. Seems short staffed and the staff I encountered wasn’t over friendly but no one was rude either. The room is basic and could use fresh paint but the beds were comfortable. It’s in a good area close to restaurants and shopping.
Isabel
Stayed 3 nights in Jan 2024
8/10 Good
Drew
Jan 29, 2024
Liked: Cleanliness, room comfort
Disliked: Staff & service
Drew
Stayed 1 night in Jan 2024
6/10 Okay
Courtney
Traveled with partner
Jan 28, 2024
Disliked: Amenities
They could have told us the hot tub was down and out of service.
Courtney
Stayed 2 nights in Jan 2024
8/10 Good
Cheryl
Traveled with group
Jan 28, 2024
Everything is good but one plm is heat that can smell gas and nice one person sent me to another room. Thank you.
We loved the family suite we booked. Very very nice. Alot of room. A little bummer, the hot tub was out of order. The kids loved the pool, but the pool itself was falling apart. Large cracks, actually a few holes in the concrete, they reported that there were actual small piles of stone in the corners. Weird.
Overall the property was okay, the bathroom in our room, the shower pressure was not good. had to tie a towel around the stopper for the water to flow thru the shower head. The bathroom sink drain, ran very, very slow.
The kind gentleman working today/this evening was very polite and accommodating when the room we were first given smelled strongly of dogs. He was more than happy to assign us to another room with no issues. Great customer service!