Mercure Auckland Queen Street

Property class: 3.5

Choose dates to view prices

Reviews

8.8 out of 10
Excellent
Located close to University of Auckland and SkyCity Casino, Mercure Auckland Queen Street provides dry cleaning/laundry services, a bar, and a 24-hour gym. The on-site family restaurant, Lone Star, features happy hour. Stay connected with free in-room WiFi, and guests can find other amenities such as a business center.
The current price is ₩122,870
₩141,300 total
includes taxes & fees
Oct 25 - Oct 26

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Room, Balcony (High Floor)

A hotel room with a bed, pillows, a nightstand, a wall art of a cityscape, and two wall-mounted lamps.

Deluxe Room, Balcony (High Floor)

8.6 out of 10
Excellent
(11 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Room

Room

Standard Room

8.6 out of 10
Excellent
(47 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room, Balcony

Room

Superior Room, Balcony

9.4 out of 10
Exceptional
(16 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Room, 2 Queen Beds

A hotel room with two beds, a TV, a bookshelf, and a cityscape mural.

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(8 reviews)
  • 20 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Located in Auckland Central Business District, a neighborhood in Auckland, Mercure Auckland Queen Street is in the entertainment district. Travelers who have shopping on the agenda can visit Queen Street Shopping District and Princes Wharf, while those looking for another kind of activity may want to check out Auckland Ferry Terminal. Looking to enjoy an event or a game? See what's going on at Spark Arena or Eden Park. Visit our Auckland travel guide
Map
500 Queen Street, Auckland, Auckland, 1010

What's nearby

  • A historic building with a tall tower and a clock, surrounded by lush green trees.
    University of Auckland
    2 min walk - 0.2 km
  • A plate of pasta with shrimp and herbs on a table with a checkered tablecloth.
    Karangahape Road
    2 min walk - 0.2 km
  • A city skyline with a prominent tower, various buildings, and a waterfront.
    Sky Tower
    13 min walk - 1.1 km
  • A cityscape with a prominent tower, traffic lights, and buildings.
    SkyCity Casino
    13 min walk - 1.1 km
  • Queen Street Shopping District
    1 min walk - 0.1 km

Getting around

  • Gaunt Street Tram Stop
    5 min drive
  • Karanga-a-Hape Station
    7 min walk
  • Auckland Intl. Airport (AKL)
    26 min drive

Restaurants

  • The Langham Auckland Winery
    4 min walk
  • Bestie Cafe
    5 min walk
  • Eight Restaurant at Cordis, Auckland
    2 min walk
  • Queens Court Food Court
    3 min walk
  • Lowbrow
    4 min walk

About this property

Mercure Auckland Queen Street

  • Hotel near Queen Street Shopping District
  • Located close to University of Auckland and SkyCity Casino, Mercure Auckland Queen Street provides dry cleaning/laundry services, a bar, and a 24-hour gym. The on-site family restaurant, Lone Star, features happy hour. In addition to a business center, guests can connect to free in-room WiFi.
  • Additional perks include:
    • Continental breakfast (surcharge), self parking (surcharge), and luggage storage
    • A 24-hour front desk, 1 meeting room, and smoke-free premises
    • Multilingual staff, a front-desk safe, and a banquet hall
    • Guest reviews say great things about the helpful staff
  • Room features
  • All 96 individually furnished rooms boast perks such as laptop-friendly workspaces and air conditioning, as well as amenities like free WiFi. Guest reviews speak positively of the clean rooms at the property.
  • More conveniences in all rooms include:
    • Rainfall showers, hair dryers, and shampoo
    • 50-inch Smart TVs with premium channels
    • Wardrobes/closets, recycling, and free infant beds

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Secured, covered self parking on site (NZD 35 per day)
  • Limited onsite self parking (max 10 spaces per unit)

Food and drink

  • Continental breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; NZD 25 for adults and NZD 8 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Lone Star

Things to do

  • 24-hour gym

Family friendly

  • In-room crib

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 323 square feet of conference space
  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • At least 80% organic food
  • Banquet hall
  • Double-glazed windows
  • Local culture and ecosystem education
  • Locally sourced food prioritized
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with premium digital channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 200 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately NZD 25 for adults and NZD 8 for children
  • Covered self parking fee: NZD 35 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Children under 17 years old are not allowed in the fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property class

Property class, provided by our rating system, is based on property type, amenities, and services.

Frequently asked questions

Is Mercure Auckland Queen Street pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Mercure Auckland Queen Street?

As of Oct 15, 2026, prices found for a 1-night stay for 2 adults at Mercure Auckland Queen Street on Oct 25, 2026 start from ₩122,870, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is available for NZD 35 per day. Limited spots are available.

What time is check-in at Mercure Auckland Queen Street?

Check-in start time: 2:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Mercure Auckland Queen Street?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Mercure Auckland Queen Street located?

Located in Auckland Central Business District, this hotel is within a 5-minute walk of Queen Street Shopping District and University of Auckland. Sky Tower and SkyCity Casino are also within 1 mi (2 km). Gaunt Street Tram Stop is 24 minutes by foot and The Strand Station is 26 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Mercure Auckland Queen Street Reviews

8.8

Excellent

9.2

Cleanliness

8.6

Amenities

9.0

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 312 out of 548 reviews
Rating 8 - Good. 169 out of 548 reviews
Rating 6 - Okay. 45 out of 548 reviews
Rating 4 - Poor. 12 out of 548 reviews
Rating 2 - Terrible. 10 out of 548 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay as usual. Though the gym was still out of order since last time and the rubbish wasn't cleaned thoroughly upon arrival (Unfortunately not the first time), but staff are super friendly, love the room, breakfast and restaurant are decent too.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and modern rooms. Good CBD location. Will definitely stay again.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always clean, quiet and friendly staff
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, staff and location. Room was ready on arrival, excellent staff!
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, room was comfy and clean!
Stayed 2 nights in Mar 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed here a few times, staff always fantastic, the rooms usually excellent. This time, the room was poorly, burn marks on table, smelt pungent,shower gel dispenser broken. Very noisy. Mainly due to drunk people in hallway being loud. Banging doors until 3am,4am. Slept poorly. This is the first time I’ve been let down by this property, every other time fantastic.
Stayed 1 night in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean room, staff was great and helpful.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were welcoming and professional.The room was clean and tidy and well presented. love the fact that it provided Sky. Great hotel for traveling for work.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was lovely, clean, and conveniently located. A very good experience, all in all. I’d stay there again were I in Auckland.
Stayed 5 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Clean room, excellent staff, good location
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay and great room with a really nice view. Would definitely stay again.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great location and friendly and helpful staff.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Easy parking. Fuss free. Surprisingly quiet. On a hill but no big deal. Would stay again.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great modern room and facilities, friendly staff.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Great location, close to restaurant and all amenities. Staff was Friendly and helpful
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room very clean and tidy, fabulous shower. Very friendly and helpful staff.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great stay very central
Stayed 4 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Good service, parking available, and nice rooms
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
The hotel staff were excellent and the room was clean, comfortable and quiet.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Everything stood out the staff room amenities very nice place to stay
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious and comfortable room, the room even had a small outside private space with two chairs.
Stayed 3 nights in Feb 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Understaffed and only one receptionist handling a lot of check-ins and outs on their own. Unfair on the employees to handle the reception area solo. Staff were very helpful but clearly overworked. Room needed attention. More water spills from the hose than the shower head. The shower floor is very slippery and dangerous. I booked 3 rooms and my friends noted that same issue. Surely that is a health and safety issue?? The layout of the room was not great. There is a small gap between the foot of the bed and the wall and a tv is mounted in this space. I bumped the tv many times. It should be located in a safer position. Room was clean and bed comfortable. Great location and a bus stop nearby.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast. Nice rooms. Quiet for on the street.
Stayed 3 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Staff was very helpful. Room was great.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Nice room and very clean small but suitable.
Stayed 1 night in Feb 2026