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Reviews of Novotel Auckland Ellerslie

4.5 out of 5
Novotel Auckland Ellerslie
72-112 Green Lane East, Ellerslie, Auckland

Reviews

8.4

Very Good

Rating 10 - Excellent. 361 out of 858 reviews" "
Rating 8 - Good. 348 out of 858 reviews" "
Rating 6 - Okay. 99 out of 858 reviews" "
Rating 4 - Poor. 40 out of 858 reviews" "
Rating 2 - Terrible. 10 out of 858 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

melchor ponce

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2024

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Relations Manager on May 21, 2024
Thank you for your kind review!I am so glad you had an incredible stay with us and found our staff to be exceptionally helpful.I would love to welcome you back again,Warmest regards,

6/10 Okay

Jessica

Liked: Cleanliness, staff & service
Great location for the hospital next door but pretty run down and old
Stayed 1 night in May 2024

10/10 Excellent

Liam

Stayed 2 nights in Apr 2024

10/10 Excellent

charlotte

Stayed 2 nights in Apr 2024

8/10 Good

Jaswant

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Linda

Stayed 1 night in Mar 2024

10/10 Excellent

Brett

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and available except for the room service where nobody picked up. The entire place was quiet and access to the city easy along with good parking. The room was very comfortable so our time in Auckland was made very easy.
Stayed 3 nights in Mar 2024
Response from Guest Relations Manager on May 7, 2024
Thank you so much for taking the time to review our hotel after your recent stay with us.I am so thrilled you enjoyed your stay and found our room and location perfectly suited to your travels.I do apologise the team had picked up any room service call. I will be sure to have my Chief Engineer check the phone lines and My Food and Beverage Manager to look into the matter and have this resolved.Looking forward to welcoming you back again.Warmest regard

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient. Close to all public transport.
Stayed 3 nights in Mar 2024
Response from Guest Relations Manager on May 8, 2024
Thank you so much for taking the time to review our hotel after your recent stay with us.I am so thrilled you enjoyed your stay and found our room and location perfectly suited to your travels.Looking forward to welcoming you back again.Warmest regards,

8/10 Good

GAY

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Happy with the room very comfortable beds and plenty of room -but a pity the shower is over the bath - very dangerous Would not recommend the dining as not up to standard of prices . We suggested the chef tasted his food as the duck was tough and obviously cooked incorrectly .the salad appeared to have been tipped out of a bag on the other .The staff were very pleasant meal . Didn't fancy the smorgasbord .
Stayed 1 night in Mar 2024
Response from Guest Relations Manager on May 8, 2024
I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.I was very disappointed to read that you experienced a poor level of service in our restaurant. We strive to provide a superior service experience for every customer and in this instance it seems not to have been the case.Your feedback has been forwarded to the Restaurant team reminding them to be more vigilant in quality management to minimise the risk of this reoccurring in the future.

10/10 Excellent

Nikki

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were really friendly
Stayed 1 night in Mar 2024
Response from Guest Relations Manager on May 8, 2024
Thank you for your kind review!I am so glad you had an incredible stay with us and found our staff to be exceptionally helpful.I would love to welcome you back again,Warmest regards,

10/10 Excellent

Ray

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room should be better serviced for multiple night stays. Milk tea and coffee should be replenished each day, they weren't. The bed should be remade as it is on first night stay, it wasn't. It's not a 1 star hotel so those simple things need to be attended to.
Stayed 1 night in Mar 2024
Response from Guest Relations Manager on May 8, 2024
I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.I was very disappointed to read that you noticed a poor general state of cleanliness in the hotel. We strive to ensure that all rooms and bathrooms are checked prior to our guest’s arrival as a quality control measure and in this instance it seems not to have been the case.This complaint has been forwarded to the Executive Housekeeper and her team reminding them to be more vigilant in quality management to minimise the risk of this reoccurring in the future.

4/10 Poor

MARAINA, Whangarei

Disliked: Staff & service, property conditions & facilities
Hotel smelt like butter chicken
Stayed 1 night in Jan 2024
Response from Guest Relations Manager on May 8, 2024
Thank you for taking the time to tell us about your experience at the Novotel Auckland Ellerslie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

6/10 Okay

Demi

Liked: Cleanliness, staff & service
Lovely staff and good space in the rooms.
Stayed 2 nights in Mar 2024
Response from Guest Relations Manager on May 8, 2024
Thank you for your kind review!I am so glad you had an incredible stay with us and found our staff to be exceptionally helpful.I would love to welcome you back again,Warmest regards,

10/10 Excellent

richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Parking limited and should not be a charge
Stayed 1 night in Feb 2024
Response from Guest Relations Manager on May 7, 2024
Thank you for taking the time to tell us about your experience at the Novotel Auckland Ellerslie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great base for the car show
I stayed here for the Ellerslie classic car show as th ehotel is only a 5 minute walk away. Ideal for that. Room was a good size and very comfortable. Gluten free options for doinner at. the bar or in the restaurant were very limited but breakfast was much better. (I have the coeliac condition so this is very inportant.) Staff were very friendly and helpful. Will stay again next time I go to the car show.
Stayed 1 night in Feb 2024
Response from Guest Relations Manager on May 7, 2024
Dear David,Thank you so much for taking the time to review our hotel after your recent stay with us.I am so thrilled you enjoyed your stay and found our room and location perfectly suited to your travels.Looking forward to welcoming you back again.Warmest regards,

10/10 Excellent

Yaquelin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

4/10 Poor

Shahid

Customer service was marginal No amenities escort shampoo and lotion I was told parking is included, but I have to pay. Because I was not a Accor top rated member
Stayed 1 night in Jan 2024
Response from Novotel Auckland Ellerslie Team, on May 7, 2024
Thank you for taking the time to tell us about your experience at the Novotel Auckland Ellerslie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

2/10 Terrible

Lucas

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Staff & service
I stayed in Novotel/Ibis hotels in many countries and different continents therefore is a review based in experience as well. I will not stay again again in this hotel. The hotel is okay (the building is mixed between Ibis & Novotel) and no complaints regarding the building, location or cleaning. This particular Novotel/Ibis have poor management skills. We stayed a few days as a family (with a young kid) and specifically for the weekend they allocated opposite and between our room a huge amount of teenagers making party, screaming at night, insulting/fighting and vaping in the hall, etc (something that not even in a cheap Hostel happens). Took many attempts for the reception to take acknowledge of the situation (specially for the fighting and the insults that generated guests to feel unsafe). The reception argued that because the hotel was full they allocated people as possible and they only took seriously the situation when I mentioned to the reception that I will escalate to the authorities and the teenagers where jumping in the Hall.
Stayed 4 nights in Jan 2024

6/10 Okay

Marcelyn

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The toilet needs to be secured to the floor as it was floppy. I almost fell off the sit.
Stayed 1 night in Jan 2024
Response from Guest Relations Manager on May 7, 2024
Dear Marcelyn,Thank you for taking the time in sharing your feedback with us. I do apologise for the delayed response but can confirm that this has been recitfied when this was brought to our attention in Jan.Once again I do sincerely apologise for the delayed response. We do hope to welcome you back in the near future.

8/10 Good

Birgit

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable place to stay
Staff very friendly. Rooms are comfortable but could be a little cleaner. Check out a little confused.
Stayed 1 night in Jan 2024
Response from Guest Relations Manager on May 7, 2024
Dear Brigit,I am glad to hear the staff had made you feel welcome and the rooms are comfortable. I have notified the Executive Housekeeper and Front Office Manager in regards the cleaniness of the room and check out procedure.Thank you for taking the time to share your feedback with us.

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Verified traveler

Business traveler
Liked: Room comfort
Poor customer service Staff attitude needs adjustment
Stayed 5 nights in Jan 2024
Response from Guest Relations Manager on May 7, 2024
Hi,Thank you for your feedback. could you please advise in what ways do you feel the staff need to adjust their attitudes.

10/10 Excellent

Ramesh

Stayed 1 night in Sep 2023

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Keep up the great work
Stayed 3 nights in Jan 2024

10/10 Excellent

Hao

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great experience
Stayed 2 nights in Dec 2023

10/10 Excellent

Sonam

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, perfect stay A little far from city
Stayed 1 night in Dec 2023

6/10 Okay

Yu Wai, Tai Po

Traveled with partner
Location was great, only a short distance from the highway. Parking was always available. Staff service was less than optimal. Requested bathrobes and slippers for two people on the first day of our stay and still missing one bathrobe by the time we checked out. Breakfast was adequate, not fancy. Things were just put away at the end of breakfast without reminders to guests, which were usually expected in other hotels. Overall, the hotel does not look as good as in the pictures we saw.
Stayed 3 nights in Dec 2023

8/10 Good

Tino, Auckland

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and simple room, friendly staff, but nothing exceptional about the hotel. I wouldnt chose to stay here for any other reason than convenience
Stayed 2 nights in Dec 2023

6/10 Okay

Alan

Stayed 1 night in Nov 2023

8/10 Good

Erin

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Clean, comfortable and friendly staff. Exactly what we needed
Stayed 1 night in Nov 2023

6/10 Okay

Elizabeth

Liked: Staff & service
Disliked: Property conditions & facilities
Room served it purpose. Look a little tired from a decoration perspective, but very comfortable beds.
Stayed 2 nights in Nov 2023

10/10 Excellent

Gary

Traveled with partner
Nice rooms in a quieter neighbourhood, good facilities, good staff.
Stayed 1 night in Oct 2023

8/10 Good

Robert

Liked: Staff & service, property conditions & facilities
.
Stayed 3 nights in Sep 2023
Response from N/A on Oct 25, 2023
Dear Robert,Thank you for taking the time to share your feedback.Lovely to know your stay was so enjoyable. We hope to welcome you back to our hotel very soon!Sincerely,Sam ShererGeneral ManagerNovotel Ibis Ellerslie72-112 Green Lane East, Green Lane

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Sushannah

Traveled with family and small children
Disliked: Staff & service, amenities
Very disappointed to call upon booking and be told there would be pleanty of disability parking to accommodate my disabled sister. Had to fight for a park each time we got back and then even got told that we wouodnt be able to stay parked in the disability park we had got because they had a conference on that night. Not sure what happened to being paying customers, also paying for parking???? Would not stay again as it made for a very stressful stay
Stayed 2 nights in Oct 2023

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay. Room could have been nicer.
Stayed 1 night in Oct 2023
Response from N/A on Oct 25, 2023
Dear Patricia, Thank you for taking the time to review your recent stay with us at the Novotel Auckland Ellerslie Hotel. We appreciate your feedback as we strive to improve. We very much look forward to welcoming you back again soon. Kind regards, Sam ShererGeneral ManagerNovotel Ibis Ellerslie72-112 Green Lane East, Green Lane

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quality and value for money
Stayed 1 night in Sep 2023
Response from N/A on Oct 25, 2023
Dear Sally,Thank you for taking the time to share your feedback.It is pleasing to know your stay was of a good standard and you feel you received value for money. We do hope to welcome you back to our hotel very soon!Sincerely,Sam ShererGeneral ManagerNovotel Ibis Ellerslie72-112 Green Lane East, Green La

8/10 Good

Kuldeep

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy check in, friendly staff. No microwave facilities in rooms
Stayed 1 night in Oct 2023
Response from N/A on Oct 25, 2023
Dear Kuldeep,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Sam ShererGeneral ManagerNovotel Ibis Ellerslie72-112 Green Lane East, Green La

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alround great accommodation, busy carpark but warned about this at check-in. Nice sizes rooms and lovely breakfast. Well equipped gym!
Stayed 1 night in Sep 2023
Response from Heather Kemp - Guest Relations Manager on Oct 5, 2023
Hello Catherine, Thank you for your great review of the Novotel Auckland Ellerslie Hotel. We are thrilled you found everything to your satisfaction or beyond and very pleased you enjoyed our gym equipment as well! We look forward to your return in the not-too-distant future and do hope the parking will not be as chaotic for you next time! Kind regards,

10/10 Excellent

Christopher

Stayed 3 nights in Sep 2023
Response from N/A on Oct 5, 2023
Dear Christopher, thank you for your wonderful review of the Novotel ibis Auckland Ellerslie Hotel. We are pleased you had such a great stay with us and we look forward to welcoming you back very soon. Kind regards, Heather Kemp GUEST RELATIONS MANAGER

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First day was not booked a room due to their side system. We must move to other hotel and move next morning again.
Stayed 3 nights in Sep 2023
Response from N/A on Oct 25, 2023
Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Auckland Ellerslie Hotel.It is lovely to see you have given the hotel a top rating despite the room changes during your stay. I do wish to acknowledge and thank you for this as well as apologize for any inconvenience caused.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Sam ShererGeneral ManagerNovotel Ibis Ellerslie72-112 Green Lane East, Green Lane

10/10 Excellent

Laura

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
I really enjoyed my stay. Service, cleanliness and everything was great. Thanks so much.
Stayed 2 nights in Sep 2023
Response from N/A on Oct 25, 2023
Dear Laura,Thank you for taking the time to leave a review and rating of the Novotel Auckland Ellerslie Hotel.It is so pleasing to know that when our guests leave the hotel, we have made a long-lasting impression by exceeding the normal service standards.Your words are very kind and I'll ensure this is circulated to all departments.Kind regards,The Novotel TeamSam ShererGeneral ManagerNovotel Ibis Ellerslie72-112 Green Lane East, Green Lane

10/10 Excellent

Daryll

Stayed 2 nights in Sep 2023
Response from N/A on Oct 25, 2023
Dear Daryll,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Sam ShererGeneral ManagerNovotel Ibis Ellerslie72-112 Green Lane East, Green Lane

4/10 Poor

Jason

Stayed 1 night in Sep 2023
Response from N/A on Oct 25, 2023
Dear Jason, Thank you for taking the time to review your stay at the Novotel Auckland Ellerslie Hotel.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please do not hesitate to contact our Guest Relations Manager on Tel: 09.529.8991, if you wish to discuss this in further detail.It is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Sam ShererGeneral ManagerNovotel Ibis Ellerslie72-112 Green Lane East, Green Lane

8/10 Good

Ganga

Liked: Staff & service
None
Stayed 2 nights in Aug 2023
Response from N/A on Oct 25, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Sam ShererGeneral ManagerNovotel Ibis Ellerslie72-112 Green Lane East, Green Lane

8/10 Good

Carolyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and Clean
Overnight stay with family. Very comfortable and clean. Breakfast buffet very good and catered for gluten free. Very central, few minutes walk to train station.
Stayed 1 night in Aug 2023
Response from N/A on Oct 25, 2023
Dear Carolyn,We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie Hotel. It is always a pleasure to receive positive feedback and fabulous to know that both the location and the gluten free options for breakfast were suitable to your requirements. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sam ShererGeneral ManagerNovotel Ibis Ellerslie72-112 Green Lane East, Green Lane

10/10 Excellent

Graeme

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed there for 3 nights, the accommodation was perfect, and the train station was only a 10minute walk The staff from the front desk to the cleaners were great, and definitely coming back to stay
Stayed 3 nights in Aug 2023
Response from N/A on Oct 25, 2023
Dear Stephen Barnett,We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie Hotel. It is always a pleasure to receive positive feedback particularly regarding our great staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our team as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sam ShererGeneral ManagerNovotel Ibis Ellerslie72-112 Green Lane East, Green Lane

10/10 Excellent

Terry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gest welcoming and friendly staff. Well presented room and comfortable. Best hotel stay for some time.
Stayed 1 night in Aug 2023
Response from Heather Kemp - Guest Relations Manager on Oct 25, 2023
Thank you, Terry, for your wonderful rating and review of our hotel. It is fabulous to hear your stay went so well. We hope to welcome you back here to the Novotel Auckland Ellerslie Hotel very soon! Kind regards,

10/10 Excellent

Sama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Heather Kemp - Guest Relations Manager on Oct 25, 2023
Dear Sama,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Heather KempGuest Relations ManagerNovotel Ibis Ellerslie72-112 Green Lane East, Green Lane