6/10 Okay
Verified traveler
Sep 10, 2023
Liked: Property conditions & facilities
Disliked: Staff & service
Fine for solo travellers
So it was an odd but not unpleasant stay at Rose Boutique. There are big positives. It has a great location tucked away from noise and traffic, has a Netto supermarket 30seconds walk and is about 5mins walk to the central plaza. The rooms are nicely furnished, had a big shower and even a small kitchen with fridge that was really useful. The negatives though really let down the experience for me. The service was poor - my flight arrived late so the hotel was locked with no staff around and no instructions in English to understand how to enter. It took me 20mins to reach someone and was directed to a lock box with my room/entrance key. My room, whilst nice, had a strange smell and as a single occupant they'd only given me a single duvet for my double bed which just seemed weird. I didn't actually see a staff member until I was moments from checking out when there was a banging on the door telling me I was late checking out, despite my Hotels.com confirmation clearly showing otherwise. The curt staff member told me I should take it up with Hotels.com and that I was being let off a €15 late check out fee because it was my 'first time'. I have to say it really took the shine off an otherwise lovely weekend in Baden Baden. All in all, looking at other reviews, there seems to be an issue with staff and guests feeling welcome. Something to work on I guess.
Verified traveler
Stayed 3 nights in Sep 2023
