2/10 - ๋๋ฌด ๋ณ๋ก์์
Kent
์์ด๋ฅผ ๋๋ฐํ ๊ฐ์กฑ ์ฌํ
2025๋
7์ 21์ผ
๋ณ๋ก์์: ์ฒญ๊ฒฐ ์ํ, ์๋ฐ ์์ค ์ํ ๋ฐ ์์ค
One of the worst travel experiences we've ever had - completely unprofessional and disrespectful.
By looking at other people's reviews, it appears that we are not the only travelers to have our booking cancelled by Hotel Vacanceole without notice. Concerned by an email we received, we called our travel agent twice to confirm that our booking was still valid - and were reassured both times that the Hotel said the room was still available.
After reaching the hotel, we arrived only to find out our room had been given away. No notice, no explanation, and no effort to make things right. There is no person attending the โreception deskโ โ this is not a hotel.
To make matters worse, when we tried to call the companyโs central reservations line, they said that they "donโt speak Englishโ and hung up on us. Unacceptable behavior from any hospitality provider, let alone in the tourism industry.
This experience was not only a major disruption to our trip, but also a glaring example of how not to treat guests. We strongly advise others to think twice before booking with this property or company.
There are better options for real hotels directly across the street.
Kent
2025๋
7์์ 3๋ฐ ์๋ฐํจ