"We previously stayed at this hotel and chose to come back because we had such a good experience, but the second stay was not great. We were completely ignored at check-in and had to use the “make your own key” check-in machine. We also chose this hotel because it said it had laundry facilities. They don’t have a do-it-yourself facilities, they have a desk drop-off where they send it out at 6:00am and you get the clean laundry back the next day. The woman at the desk was really snooty while explaining the situation and called my teen a “little boy” which he did NOT appreciate. She did, however, tell us where the closest laundry facility was.
There were also only 2 towels, glasses and waters when there were 4 occupants (that was one of the touches I really appreciated about our previous stay, they had 5 of everything for our group of 5) and when I went to the desk to ask for more the man at the desk who had switched out with the earlier woman, seemed incredibly bothered when I asked for 2 more towels. The man who dropped them off to our room later was nice, though."
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