The location of the hotel was very convenient, cafe and restaurants were nearby. The entrance was a bit strange, like walking into an apartment building, the front desk office was on 2nd F. The room was small, decorated nicely, and very clean. There was no telephone in the room so anything you need to go down by steps or by small elevator (which a lot of time was occupied by cleaning staff working to get to different floors) to 2nd F to ask. First day checked in, I sensed the management preferred you were self-helped sort of guests. Everything we had to figure out by ourselves. The soap bottle couldn't punch out, tried turning a few times still not working, no telephone to ask, the cleaning staff in the hallway refused to come in to help, walked 5 floors to the front desk, back to the room and tried again and finally made it worked. It was new bottle got stuck. They didn't bother to open it for new arrival so we had to fight to figure out. Same as toilet paper, it was a new roll hanging there with wrapping paper still attached to it. The next day we found out we could contact the front desk through a website/link but none of them told us the info when we checking. We travel a lot and stayed in Marriott brand many times, this DIY experience was eye-open. That was our first day. After that day, for next 3 days everything was okay. Consider it was a Marriott brand, and the room rate we paid was more than other 4 stars hotels, I was disappointed by the service, but other than tha